Tapestry, Inc.
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last‑for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. As a member of the Tapestry family, we are unwaveringly optimistic, innovative, and wholly inclusive.
Reporting & Location
Reports to General/District Manager
Store Manager – Retail
Responsibilities – Selling and Service
Understand organizational objectives and make decisions that align with Company priorities and values.
Endorse, model, and develop the team to deliver Coach’s Selling and Service expectations.
Manage sales strategies, initiatives, and growth across all categories.
Flex store business strategies and personal selling techniques to contribute to overall store and financial results.
Maximize floor supervisor role to deliver strong metrics and results driven through team selling.
Set and communicate productivity goals, track store performance, and hold the team accountable for floor, personal, and management productivity.
Drive business through sales strategies, clienteling, sourcing new customers, and maintaining relationships with customers.
Develop a clienteling strategy with the District Manager; implement and monitor strategy over time to achieve business goals.
Build credibility and trust as a personal fashion advisor; communicate fashion awareness and trends.
Act as a brand ambassador in the local market; drive brand loyalty through community events and local initiatives.
Coach the team on incorporating trends into their selling experience and balance patience with assertiveness.
Resolve customer problems and meet needs in a timely, solution‑oriented manner.
Encourage the team to build long‑term relationships with customers and develop both self and team product knowledge.
Protect and drive the needs of the business at all times; understand the positive sales impact staffing has on the business.
Use company tools and resources to keep self informed and make informed decisions.
Maintain service standards and daily tasks without compromising Coach standards.
Responsibilities – Workplace and Environment
Create enthusiasm and positivity for a shared vision and mission.
Lead by example, demonstrate confidence, and take initiative with high ownership and accountability.
Approach challenges directly, take action, and course‑correct when appropriate.
Build trusting relationships with peers and team; act as advocate for the team and brand.
Adapt to change, switch gears to meet business needs, and welcome feedback.
Maintain a calm and professional demeanor at all times; foster teamwork and collaboration.
Create short and long‑term strategies to achieve personal metrics and performance.
Utilize company tools to keep self informed and delegate and empower others.
Recognize and value individual performance; provide timely feedback and resolve performance problems using coaching and counseling techniques.
Recruit, interview, select, onboard, and retain top talent.
Acknowledge the importance of how all roles contribute to the success of the store.
Responsibilities – Operations
Manage daily operational tasks according to Coach standards (selling and service, operations, payroll, HR, and loss prevention).
Demonstrate strong business acumen; strategically forecast, plan, and budget to meet business needs.
Write schedules to maximize business by scheduling the right people in the right place at the right time.
Interact and communicate with supervisors on a regular basis to keep them informed.
Maintain interior and exterior upkeep of the building with partnership from the corporate office.
Understand and use all retail systems and reporting tools; adhere to all retail policies and procedures.
Leverage Coach’s tools and technology to support relationship building and clienteling efforts, driving sales and achieving individual and team goals.
Additional Requirements – Experience
1 to 3 years of previous Store Manager experience in a luxury retail service environment preferred.
Current knowledge of fashion trends and competition in the marketplace.
Education
High school diploma or equivalent; college degree preferred.
Technical
Proficient with MS Office (Word, Excel, PowerPoint, Outlook).
Experience using retail systems (labor management, inventory systems, sales reporting, etc.).
Physical
Ability to communicate effectively with customers and team.
Mobility to maneuver the sales floor and stock room.
Reach above, bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step‑stools to perform visual merchandising and housekeeping duties.
Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
Schedule
Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Equal Opportunity & EEO Coach is an equal opportunity and affirmative action employer. All employment decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA) – Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
Base Pay Range $70,000.00 to $111,000.00
Benefits Overview Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits click here – U.S Store Compensation & Benefits.
Our Competencies for All Employees
Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be original and value‑added in brainstorming settings.
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility : Sees ahead clearly; anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulate ...
Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Contact & Application Visit Coach at
www.coach.com .
#J-18808-Ljbffr
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. As a member of the Tapestry family, we are unwaveringly optimistic, innovative, and wholly inclusive.
Reporting & Location
Reports to General/District Manager
Store Manager – Retail
Responsibilities – Selling and Service
Understand organizational objectives and make decisions that align with Company priorities and values.
Endorse, model, and develop the team to deliver Coach’s Selling and Service expectations.
Manage sales strategies, initiatives, and growth across all categories.
Flex store business strategies and personal selling techniques to contribute to overall store and financial results.
Maximize floor supervisor role to deliver strong metrics and results driven through team selling.
Set and communicate productivity goals, track store performance, and hold the team accountable for floor, personal, and management productivity.
Drive business through sales strategies, clienteling, sourcing new customers, and maintaining relationships with customers.
Develop a clienteling strategy with the District Manager; implement and monitor strategy over time to achieve business goals.
Build credibility and trust as a personal fashion advisor; communicate fashion awareness and trends.
Act as a brand ambassador in the local market; drive brand loyalty through community events and local initiatives.
Coach the team on incorporating trends into their selling experience and balance patience with assertiveness.
Resolve customer problems and meet needs in a timely, solution‑oriented manner.
Encourage the team to build long‑term relationships with customers and develop both self and team product knowledge.
Protect and drive the needs of the business at all times; understand the positive sales impact staffing has on the business.
Use company tools and resources to keep self informed and make informed decisions.
Maintain service standards and daily tasks without compromising Coach standards.
Responsibilities – Workplace and Environment
Create enthusiasm and positivity for a shared vision and mission.
Lead by example, demonstrate confidence, and take initiative with high ownership and accountability.
Approach challenges directly, take action, and course‑correct when appropriate.
Build trusting relationships with peers and team; act as advocate for the team and brand.
Adapt to change, switch gears to meet business needs, and welcome feedback.
Maintain a calm and professional demeanor at all times; foster teamwork and collaboration.
Create short and long‑term strategies to achieve personal metrics and performance.
Utilize company tools to keep self informed and delegate and empower others.
Recognize and value individual performance; provide timely feedback and resolve performance problems using coaching and counseling techniques.
Recruit, interview, select, onboard, and retain top talent.
Acknowledge the importance of how all roles contribute to the success of the store.
Responsibilities – Operations
Manage daily operational tasks according to Coach standards (selling and service, operations, payroll, HR, and loss prevention).
Demonstrate strong business acumen; strategically forecast, plan, and budget to meet business needs.
Write schedules to maximize business by scheduling the right people in the right place at the right time.
Interact and communicate with supervisors on a regular basis to keep them informed.
Maintain interior and exterior upkeep of the building with partnership from the corporate office.
Understand and use all retail systems and reporting tools; adhere to all retail policies and procedures.
Leverage Coach’s tools and technology to support relationship building and clienteling efforts, driving sales and achieving individual and team goals.
Additional Requirements – Experience
1 to 3 years of previous Store Manager experience in a luxury retail service environment preferred.
Current knowledge of fashion trends and competition in the marketplace.
Education
High school diploma or equivalent; college degree preferred.
Technical
Proficient with MS Office (Word, Excel, PowerPoint, Outlook).
Experience using retail systems (labor management, inventory systems, sales reporting, etc.).
Physical
Ability to communicate effectively with customers and team.
Mobility to maneuver the sales floor and stock room.
Reach above, bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step‑stools to perform visual merchandising and housekeeping duties.
Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
Schedule
Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Equal Opportunity & EEO Coach is an equal opportunity and affirmative action employer. All employment decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA) – Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
Base Pay Range $70,000.00 to $111,000.00
Benefits Overview Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits click here – U.S Store Compensation & Benefits.
Our Competencies for All Employees
Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be original and value‑added in brainstorming settings.
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility : Sees ahead clearly; anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulate ...
Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Contact & Application Visit Coach at
www.coach.com .
#J-18808-Ljbffr