Property Management Inc, PMI NWI
Senior Director of Operations
Property Management Inc, PMI NWI, Merrillville, Indiana, us, 46411
PMI (Northwest Indiana)
is seeking a dynamic
Senior Director of Operations
to join our leadership team. We specialize in managing scattered-site residential portfolios (1–50 units) for multiple owners. Our mission is to deliver operational excellence, tenant satisfaction, and owner profitability — all while building a culture of collaboration and trust. They are a top 2% performing franchisee out of 450 businesses around the nation.
About the Role You’ll be the operational engine driving growth, systems, and accountability. You’ll ensure our company not only runs efficiently, but scales smartly as we expand.
We are looking for a proven leader ready to scale a property management company that’s redefining scattered-site management in Northwest Indiana.
Title:
Senior Director of Operations (DOO)
Location:
Northwest Indiana (Merrillville)
Compensation:
Competitive salary + performance-based incentives
Benefits:
Health, Dental, Ancillary Benefits, PTO, and career growth opportunities
Key Responsibilities
Implement and scale EOS (Entrepreneurial Operating System) for organizational alignment
Lead day-to-day operations across property management, maintenance, leasing, and tenant services
Build and refine systems and processes that streamline scattered-site management
Oversee and develop a team of 20+ staff and contractors, creating a culture of accountability and camaraderie
Drive financial performance — keeping vacancy days under 14, rent collection above 98%, and NOI margins growing annually
Partner with ownership to execute strategic growth — 15–20% annual expansion in doors under management
Ensure high satisfaction for both owners (≥90% retention) and tenants (≥4.5/5 ratings)
Qualifications & Skills
Proven track record managing 20+ people in a high-accountability environment
Property management, construction, or home services experience with scattered-site, multi-owner portfolios (single-family + small multi-unit) preferred not required
Experience running or scaling companies with EOS (Entrepreneurial Operating System) preferred not required
Financial acumen — ability to monitor KPIs, control costs, and drive profitability
A growth mindset — someone who thrives on scaling systems, people, and portfolios
A reputation for trust, communication, and collaboration
Success Will Be Measured By
Vacancy days consistently
≥98% monthly rent collection
90%+ owner retention and satisfaction
90%+ work orders completed within 72 hours
15–20% portfolio growth annually
Strong employee retention and culture scores ≥4.5/5
Why Join PMI NWI? At PMI NWI, you’ll be part of a company that’s growing fast and built on trust, reputation, and teamwork. We value clear communication, professional and personal growth, and a Navy SEAL-level commitment to execution.
This is a chance to make a massive impact in a growing organization while building your legacy in the property management industry.
Ready to take the reins and
drive PMI NWI’s next chapter of growth ?
Apply today
and help us scale scattered-site property management in
Northwest Indiana!
#J-18808-Ljbffr
is seeking a dynamic
Senior Director of Operations
to join our leadership team. We specialize in managing scattered-site residential portfolios (1–50 units) for multiple owners. Our mission is to deliver operational excellence, tenant satisfaction, and owner profitability — all while building a culture of collaboration and trust. They are a top 2% performing franchisee out of 450 businesses around the nation.
About the Role You’ll be the operational engine driving growth, systems, and accountability. You’ll ensure our company not only runs efficiently, but scales smartly as we expand.
We are looking for a proven leader ready to scale a property management company that’s redefining scattered-site management in Northwest Indiana.
Title:
Senior Director of Operations (DOO)
Location:
Northwest Indiana (Merrillville)
Compensation:
Competitive salary + performance-based incentives
Benefits:
Health, Dental, Ancillary Benefits, PTO, and career growth opportunities
Key Responsibilities
Implement and scale EOS (Entrepreneurial Operating System) for organizational alignment
Lead day-to-day operations across property management, maintenance, leasing, and tenant services
Build and refine systems and processes that streamline scattered-site management
Oversee and develop a team of 20+ staff and contractors, creating a culture of accountability and camaraderie
Drive financial performance — keeping vacancy days under 14, rent collection above 98%, and NOI margins growing annually
Partner with ownership to execute strategic growth — 15–20% annual expansion in doors under management
Ensure high satisfaction for both owners (≥90% retention) and tenants (≥4.5/5 ratings)
Qualifications & Skills
Proven track record managing 20+ people in a high-accountability environment
Property management, construction, or home services experience with scattered-site, multi-owner portfolios (single-family + small multi-unit) preferred not required
Experience running or scaling companies with EOS (Entrepreneurial Operating System) preferred not required
Financial acumen — ability to monitor KPIs, control costs, and drive profitability
A growth mindset — someone who thrives on scaling systems, people, and portfolios
A reputation for trust, communication, and collaboration
Success Will Be Measured By
Vacancy days consistently
≥98% monthly rent collection
90%+ owner retention and satisfaction
90%+ work orders completed within 72 hours
15–20% portfolio growth annually
Strong employee retention and culture scores ≥4.5/5
Why Join PMI NWI? At PMI NWI, you’ll be part of a company that’s growing fast and built on trust, reputation, and teamwork. We value clear communication, professional and personal growth, and a Navy SEAL-level commitment to execution.
This is a chance to make a massive impact in a growing organization while building your legacy in the property management industry.
Ready to take the reins and
drive PMI NWI’s next chapter of growth ?
Apply today
and help us scale scattered-site property management in
Northwest Indiana!
#J-18808-Ljbffr