Unifi Aviation, LLC
Airport Customer Service Lead (Alaska) - HNL
Unifi Aviation, LLC, Honolulu, Hawaii, United States, 96814
Compensation
Base Pay Rate: $19.50
Full/Part Time: Part Time
Exempt or Non-Exempt Position: Non-Exempt
Part Time Days: Days of the week
Shift: A.M. shift, Overnight shift, P.M. shift
Job Summary Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
Flight Privileges : Offered after 30 days for employees and eligible family members!
Weekly pay for hourly employees (CA Employees are paid bi-weekly)
Full time starts at 30 hours per week!
Paid time off (for full-time employees)
Comprehensive Medical, Dental and Vision Insurance (for full-time employees)
401k for all employees
Exclusive discounts and additional wellness programs
Job Duties
Leading a team of agents in customer service duties
Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
Handle all aspects of ticketing and check-in by operating a computerized system; this includes boarding, baggage service, reservations and resolving related complaints and problems
Direct passengers through Customs, Immigration, and Quarantine
Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
Push wheelchairs with passengers through all areas of the airport
Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws
Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity
Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position
Qualifications
High School diploma, GED or equivalent education
Must be at least 18 years of age
Must be able to obtain credentials required as per airport or state or customs requirements
Preferred Qualifications
Six months of relevant work experience in the aviation or ground handling services industry
Physical Requirements
Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl
Working Conditions
Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime
Must be able and open to work in outside weather conditions which may include severe seasonal elements
Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status
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Full/Part Time: Part Time
Exempt or Non-Exempt Position: Non-Exempt
Part Time Days: Days of the week
Shift: A.M. shift, Overnight shift, P.M. shift
Job Summary Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
Flight Privileges : Offered after 30 days for employees and eligible family members!
Weekly pay for hourly employees (CA Employees are paid bi-weekly)
Full time starts at 30 hours per week!
Paid time off (for full-time employees)
Comprehensive Medical, Dental and Vision Insurance (for full-time employees)
401k for all employees
Exclusive discounts and additional wellness programs
Job Duties
Leading a team of agents in customer service duties
Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
Handle all aspects of ticketing and check-in by operating a computerized system; this includes boarding, baggage service, reservations and resolving related complaints and problems
Direct passengers through Customs, Immigration, and Quarantine
Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
Push wheelchairs with passengers through all areas of the airport
Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws
Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity
Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position
Qualifications
High School diploma, GED or equivalent education
Must be at least 18 years of age
Must be able to obtain credentials required as per airport or state or customs requirements
Preferred Qualifications
Six months of relevant work experience in the aviation or ground handling services industry
Physical Requirements
Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl
Working Conditions
Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime
Must be able and open to work in outside weather conditions which may include severe seasonal elements
Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status
#J-18808-Ljbffr