Huron
Manager - Back-End Revenue Cycle Continuous Improvement
Huron, Chicago, Illinois, United States, 60290
Manager – Back-End Revenue Cycle Continuous Improvement
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long‑term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.
Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer‑centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.
Join our team as the expert you are now and create your future.
Position Summary The CI&I Manager will oversee junior staff responsible for conducting A/R and metric research, identifying trends, monitoring progress toward metric goals, and collaborating with operational leaders to drive shared accountability toward A/R improvement. The CI&I Manager is expected to provide strategic thought leadership to cross‑functional project teams, stakeholders, and senior leaders. The CI&I Manager will provide strategic data and reporting to financial clearance, registration, and hospital revenue cycle operations leaders across the system. The focus is to provide critical insights to address root‑cause issues impacting A/R and metric performance, and to drive financial and operational improvement.
Key Job Duties
Analyze, interpret, and summarize pertinent revenue cycle data components, and monitor performance against Key Performance Indicators (KPIs) to identify process improvement opportunities.
Conduct risk assessments to achieve KPI targets, report identified risks to management, and provide recommendations for risk mitigation.
Extrapolate market and payer trends and coordinate with operational leaders, managed care, vendor management, and other relevant stakeholders to support the development of action plans to attain top‑decile metric performance.
Develop and manage A/R and performance improvement issues logs, quantifying the impact of improvement initiatives and prioritizing solutions within a functional area.
Support execution of metric improvement solutions by providing operational leaders with necessary data and insights to take targeted actions.
Facilitate cross‑market collaboration and issue resolution, leveraging system‑wide exposure to derive and support delivery of optimal solutions.
Prepare status reports and action‑oriented summaries for executive leaders across the system.
Attend and co‑lead metric and project calls with senior management and support staff.
Critically evaluate overall A/R management strategy with the objective of continually enhancing operational improvement and embedding consistent processes to sustain best‑known‑practice solutions.
Utilize enhanced analytical tools for high‑volume, complex analyses to provide critical insights and process updates based on analysis and collaboration with operational leaders.
Core Qualifications
Current permanent U.S. work authorization required.
Bachelor’s degree required.
Limited travel required.
Proficient in Microsoft Office (Word, PowerPoint, Excel).
Direct supervisory experience.
6‑8 years of healthcare operations leadership and/or consulting experience.
Preferred Experience
Relevant hospital revenue cycle experience directing a department and/or team‑based projects with a focus on process re‑engineering/performance improvement initiatives and change management.
Project leadership and work‑plan management experience within a consulting firm setting with a focus on hospital or physician revenue cycle, denials management, or patient access services.
Candidate Qualities
Possesses strong operational understanding of revenue cycle processes.
Strong understanding of revenue cycle metrics and the levers that drive them in the patient access, patient financial services, and HIM/coding environment.
Ability to design and apply conceptual models to business problems to understand issues and support reporting and analytics.
Effective and efficient organization and planning skills with proven ability to manage complex multi‑workstream performance improvement projects, while delegating and overseeing the work of junior team members.
Proven analytical and critical thinking skills to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change.
Impactful and professional written and verbal communication set clear project team direction, develop key deliverables, elevate risks, and influence key stakeholders inclusive of client and internal senior leadership.
Ability to collaborate with team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client’s business objectives.
Team leadership experience including building talent, training, supervising, coaching/mentoring, and performance management.
Additional Information
Job Function:
Continuous Improvement & Insights
Employment Type:
Full time
Location:
The applicant must be eligible to work in the United States and does not require sponsorship.
Physical Demands:
Desktop use may require extensive sitting periods.
Seniority Level:
Manager
Position Level:
Manager
Country:
United States of America
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Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long‑term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.
Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer‑centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.
Join our team as the expert you are now and create your future.
Position Summary The CI&I Manager will oversee junior staff responsible for conducting A/R and metric research, identifying trends, monitoring progress toward metric goals, and collaborating with operational leaders to drive shared accountability toward A/R improvement. The CI&I Manager is expected to provide strategic thought leadership to cross‑functional project teams, stakeholders, and senior leaders. The CI&I Manager will provide strategic data and reporting to financial clearance, registration, and hospital revenue cycle operations leaders across the system. The focus is to provide critical insights to address root‑cause issues impacting A/R and metric performance, and to drive financial and operational improvement.
Key Job Duties
Analyze, interpret, and summarize pertinent revenue cycle data components, and monitor performance against Key Performance Indicators (KPIs) to identify process improvement opportunities.
Conduct risk assessments to achieve KPI targets, report identified risks to management, and provide recommendations for risk mitigation.
Extrapolate market and payer trends and coordinate with operational leaders, managed care, vendor management, and other relevant stakeholders to support the development of action plans to attain top‑decile metric performance.
Develop and manage A/R and performance improvement issues logs, quantifying the impact of improvement initiatives and prioritizing solutions within a functional area.
Support execution of metric improvement solutions by providing operational leaders with necessary data and insights to take targeted actions.
Facilitate cross‑market collaboration and issue resolution, leveraging system‑wide exposure to derive and support delivery of optimal solutions.
Prepare status reports and action‑oriented summaries for executive leaders across the system.
Attend and co‑lead metric and project calls with senior management and support staff.
Critically evaluate overall A/R management strategy with the objective of continually enhancing operational improvement and embedding consistent processes to sustain best‑known‑practice solutions.
Utilize enhanced analytical tools for high‑volume, complex analyses to provide critical insights and process updates based on analysis and collaboration with operational leaders.
Core Qualifications
Current permanent U.S. work authorization required.
Bachelor’s degree required.
Limited travel required.
Proficient in Microsoft Office (Word, PowerPoint, Excel).
Direct supervisory experience.
6‑8 years of healthcare operations leadership and/or consulting experience.
Preferred Experience
Relevant hospital revenue cycle experience directing a department and/or team‑based projects with a focus on process re‑engineering/performance improvement initiatives and change management.
Project leadership and work‑plan management experience within a consulting firm setting with a focus on hospital or physician revenue cycle, denials management, or patient access services.
Candidate Qualities
Possesses strong operational understanding of revenue cycle processes.
Strong understanding of revenue cycle metrics and the levers that drive them in the patient access, patient financial services, and HIM/coding environment.
Ability to design and apply conceptual models to business problems to understand issues and support reporting and analytics.
Effective and efficient organization and planning skills with proven ability to manage complex multi‑workstream performance improvement projects, while delegating and overseeing the work of junior team members.
Proven analytical and critical thinking skills to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change.
Impactful and professional written and verbal communication set clear project team direction, develop key deliverables, elevate risks, and influence key stakeholders inclusive of client and internal senior leadership.
Ability to collaborate with team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client’s business objectives.
Team leadership experience including building talent, training, supervising, coaching/mentoring, and performance management.
Additional Information
Job Function:
Continuous Improvement & Insights
Employment Type:
Full time
Location:
The applicant must be eligible to work in the United States and does not require sponsorship.
Physical Demands:
Desktop use may require extensive sitting periods.
Seniority Level:
Manager
Position Level:
Manager
Country:
United States of America
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