Diligent
Location
New York, New York, United States; Washington, District of Columbia, United States
About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimagining workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA; we look for individuals willing to ask the big questions and experiment fearlessly – those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future – you’re an agent of positive change, joining a global community on a mission to make an impact.
Role Overview The Product Manager for Diligent One connects our Platform Business Unit (BU) with other Product BUs to ensure shared capabilities are understood, adopted, and aligned to business outcomes. This role embeds directly with BU teams to translate Diligent One’s value into practical applications while bringing back insights that guide Diligent One’s roadmap. The ideal candidate has customer‑facing experience, technical fluency, and a strong sense of empathy for both internal teams and end customers.
Key Responsibilities
Act as the key liaison between Diligent One and assigned BUs.
Embed with BU teams to understand use cases and identify integration opportunities.
Translate Diligent One capabilities (AI, Data Services, Reporting, Identity, Integrations) into clear value stories.
Ensure Diligent One is strategically aligned with each Business Unit and that alignment is reflected in our roadmap.
Represent Diligent One priorities in BU planning and ensure dependencies are well‑managed.
Capture feedback from BUs and customers to shape Diligent One’s roadmap.
Create and maintain materials that explain how BUs can best consume Diligent One services.
Drive internal advocacy for Diligent One adoption and alignment with the Diligent One vision.
Required Qualifications
5+ years of SaaS experience in Product Management, Professional Services, Solution Engineering, or Customer Success.
Strong communication and relationship‑building skills across technical and business teams.
Ability to distill complex technical concepts into clear business outcomes.
Resilience in managing competing priorities with confidence and professionalism.
Deep curiosity about customer workflows and how shared services deliver value.
Familiarity with enterprise SaaS, integrations, or GRC domains is a plus.
Pay Range U.S pay range: $114,000 - $142,000 USD
Benefits
Creativity is ingrained in our culture.
We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people.
Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.
We have teams all over the world.
We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us.
Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Equal Employment Opportunity Statement Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Hybrid Work Model To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time.
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About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimagining workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA; we look for individuals willing to ask the big questions and experiment fearlessly – those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future – you’re an agent of positive change, joining a global community on a mission to make an impact.
Role Overview The Product Manager for Diligent One connects our Platform Business Unit (BU) with other Product BUs to ensure shared capabilities are understood, adopted, and aligned to business outcomes. This role embeds directly with BU teams to translate Diligent One’s value into practical applications while bringing back insights that guide Diligent One’s roadmap. The ideal candidate has customer‑facing experience, technical fluency, and a strong sense of empathy for both internal teams and end customers.
Key Responsibilities
Act as the key liaison between Diligent One and assigned BUs.
Embed with BU teams to understand use cases and identify integration opportunities.
Translate Diligent One capabilities (AI, Data Services, Reporting, Identity, Integrations) into clear value stories.
Ensure Diligent One is strategically aligned with each Business Unit and that alignment is reflected in our roadmap.
Represent Diligent One priorities in BU planning and ensure dependencies are well‑managed.
Capture feedback from BUs and customers to shape Diligent One’s roadmap.
Create and maintain materials that explain how BUs can best consume Diligent One services.
Drive internal advocacy for Diligent One adoption and alignment with the Diligent One vision.
Required Qualifications
5+ years of SaaS experience in Product Management, Professional Services, Solution Engineering, or Customer Success.
Strong communication and relationship‑building skills across technical and business teams.
Ability to distill complex technical concepts into clear business outcomes.
Resilience in managing competing priorities with confidence and professionalism.
Deep curiosity about customer workflows and how shared services deliver value.
Familiarity with enterprise SaaS, integrations, or GRC domains is a plus.
Pay Range U.S pay range: $114,000 - $142,000 USD
Benefits
Creativity is ingrained in our culture.
We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people.
Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.
We have teams all over the world.
We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us.
Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Equal Employment Opportunity Statement Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Hybrid Work Model To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time.
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