Morgan Stanley
Registered Client Service Associate
Morgan Stanley, San Francisco, California, United States, 94199
Registered Client Service Associate – Morgan Stanley
Position Summary: Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/Private Wealth Advisor(s) (PWAs)/teams on a daily basis. Through regular interactions with clients, they build trusted relationships. Leading with a client‑first mindset, a successful candidate will have strong interpersonal skills and will be able to assist clients with their everyday needs.
DUTIES AND RESPONSIBILITIES
CLIENT SUPPORT
Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
Executing money movement transactions at the request of the client and/or FA/PWA/team
Answering general non‑investment related questions concerning client accounts, including relaying stock positions and providing account balances (funds due and margin debit)
Enter profile information or pre‑fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team
Educating or enrolling clients in digital tools (e.g. MS Online, eSign, eAuthorization)
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
Provide existing clients with details around their account information (investment objectives, risk tolerance)
Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team
Support the FAs/PWAs/teams’ marketing strategy (e.g., website maintenance)
Assist FAs/PWAs/teams in delivering against their business plan and client service model
Remain current on all policies, procedures, and new platforms
Participate in firm initiatives (e.g., training or education programs), special projects, and/or other duties directed by local management
ADMINISTRATIVE SUPPORT
Answer inbound phone calls or make outbound calls with updates on service requests (e.g., scheduling follow‑up calls with FAs/PWAs/teams as needed)
Manage the calendar, including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
Maintain travel itineraries, prepare expense reports and manage the reimbursement process
Assist with general in‑office support functions such as copying, filing and scanning documentation
Prepare and submit expense reports for processing at the direction of the FA/PWA
EDUCATION, EXPERIENCE, KNOWLEDGE, AND SKILLS
High School Diploma/Equivalency (College degree preferred)
Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
Two or more years of industry experience preferred
Knowledge of financial services products (equities, bonds, options, mutual funds, annuities, insurance, managed accounts)
Detail oriented with superior organizational skills and ability to prioritize
Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint)
Exceptional writing, interpersonal and client service skills
Strong time management skills
Team player with ability to collaborate with others
Ability to work in a fast‑paced, evolving environment
Adaptable and able to multitask
Goal‑oriented, self‑motivated and results‑driven
REPORTS TO Business Service Officer
COMPENSATION Expected base pay ranges from $34,320.00 to $90,000.00 per year. Compensation may also include commission earnings, incentive compensation, discretionary bonuses, and other short‑ and long‑term incentive packages.
BEHIND THE BENEFITS We are committed to maintaining first‑class service and high standards of excellence. Our values—putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back—guide our daily decisions. Morgan Stanley offers some of the most attractive and comprehensive employee benefits and perks in the industry and ample opportunities to grow.
EEO STATEMENT Morgan Stanley is an Equal Opportunity Employer. We are committed to diversifying our workforce and provide equal employment opportunities regardless of race, color, religion, creed, age, sex, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is also a federal workplace included under the Executive Order 11246 and is committed to a diverse and inclusive workplace.
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DUTIES AND RESPONSIBILITIES
CLIENT SUPPORT
Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
Executing money movement transactions at the request of the client and/or FA/PWA/team
Answering general non‑investment related questions concerning client accounts, including relaying stock positions and providing account balances (funds due and margin debit)
Enter profile information or pre‑fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team
Educating or enrolling clients in digital tools (e.g. MS Online, eSign, eAuthorization)
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
Provide existing clients with details around their account information (investment objectives, risk tolerance)
Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team
Support the FAs/PWAs/teams’ marketing strategy (e.g., website maintenance)
Assist FAs/PWAs/teams in delivering against their business plan and client service model
Remain current on all policies, procedures, and new platforms
Participate in firm initiatives (e.g., training or education programs), special projects, and/or other duties directed by local management
ADMINISTRATIVE SUPPORT
Answer inbound phone calls or make outbound calls with updates on service requests (e.g., scheduling follow‑up calls with FAs/PWAs/teams as needed)
Manage the calendar, including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
Maintain travel itineraries, prepare expense reports and manage the reimbursement process
Assist with general in‑office support functions such as copying, filing and scanning documentation
Prepare and submit expense reports for processing at the direction of the FA/PWA
EDUCATION, EXPERIENCE, KNOWLEDGE, AND SKILLS
High School Diploma/Equivalency (College degree preferred)
Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
Two or more years of industry experience preferred
Knowledge of financial services products (equities, bonds, options, mutual funds, annuities, insurance, managed accounts)
Detail oriented with superior organizational skills and ability to prioritize
Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint)
Exceptional writing, interpersonal and client service skills
Strong time management skills
Team player with ability to collaborate with others
Ability to work in a fast‑paced, evolving environment
Adaptable and able to multitask
Goal‑oriented, self‑motivated and results‑driven
REPORTS TO Business Service Officer
COMPENSATION Expected base pay ranges from $34,320.00 to $90,000.00 per year. Compensation may also include commission earnings, incentive compensation, discretionary bonuses, and other short‑ and long‑term incentive packages.
BEHIND THE BENEFITS We are committed to maintaining first‑class service and high standards of excellence. Our values—putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back—guide our daily decisions. Morgan Stanley offers some of the most attractive and comprehensive employee benefits and perks in the industry and ample opportunities to grow.
EEO STATEMENT Morgan Stanley is an Equal Opportunity Employer. We are committed to diversifying our workforce and provide equal employment opportunities regardless of race, color, religion, creed, age, sex, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is also a federal workplace included under the Executive Order 11246 and is committed to a diverse and inclusive workplace.
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