Shift4 Europe (formerly Finaro)
About Shift4
Shift4 (NYSE: FOUR) is redefining commerce by simplifying complex payments ecosystems worldwide. As the leader in commerce‑enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses across virtually every industry. Head of Product Operations
The Head of Product Operations is the operational engine of the Product organization. Reporting directly to the Chief Product Officer, this role designs, implements, and scales the systems, processes, and analytics that enable Product, Engineering, and Design to execute with velocity, alignment, and measurable impact. Location
Onsite at Shift4’s Tampa, FL location. Relocation assistance may be available. Responsibilities
Design and maintain the
Product Operating System : enforce consistent cadences for quarterly planning, roadmap prioritization, KPI reviews, and executive reporting. Translate CPO strategy into operational reality by breaking down priorities into initiatives, milestones, owners, and success metrics. Govern OKR/KPI alignment to ensure every product line’s objectives roll up to company goals and flag misalignments early. Drive cross‑functional synchronization across Product, Engineering, Design, and GTM teams to eliminate silos and accelerate delivery. Lead execution of high‑impact initiatives such as AI platform integration, core system consolidation, and go‑to‑market launches. Serve as initiative air traffic controller: track progress in real time, remove blockers, elevate risks, and ensure on‑time, on‑scope delivery with measurable ROI. Orchestrate decision‑making forums by preparing data‑backed pre‑reads, facilitating alignment, and driving action‑item closure. Operationalize internal communication to maintain a high‑signal information flow across product leadership, the executive team, and the broader organization. Own executive artifacts: deliver polished board updates, product strategy briefs, and roadmap summaries with clarity and visual excellence. Scale operational playbooks by enforcing standards for Hot Lists, RCA reviews, product requirement docs, and roadmap governance. Reinforce product culture by embedding principles of speed, ownership, customer obsession, and data‑driven decision‑making. Lead headcount planning, allocation, and rebalancing across product portfolios in partnership with Finance and People Ops. Monitor and improve organizational health metrics such as hiring velocity, attrition, span of control, and promotion velocity. Co‑own talent strategy: partner on performance calibration, succession planning, and leadership development for product managers. Define and govern Tier 1–3 product KPIs to ensure every initiative launches with leading indicators and success criteria. Build and maintain Strategic Initiatives dashboards tracking objectives, milestones, risks, and outcomes. Institutionalize learning by leading post‑mortems, launch retrospectives, and cross‑portfolio lookbacks to drive iteration. Act as a trusted extension of the CPO: filter inbound requests, prepare decision briefs, and protect leadership bandwidth for high‑impact work. Represent Product Leadership in key forums, ensuring continuity of strategy and decision quality. Proactively surface risks, opportunities, and operational gaps before they accelerate. Qualifications
7+ years of experience in a Head of Product Operations role or similar, combining systems thinking with relentless execution and scaling product organizations. Experience building operating rhythms from scratch and thriving in high‑stakes, fast‑moving environments. Proven experience within product operations, turning ambiguity into structure without slowing innovation. Ability to act as a force multiplier, enabling product leaders to focus on vision while owning the “how.” Ability to build trust at every level: executives rely on your judgment, PMs value your clarity, engineers respect your rigor. Vision for operational excellence that accelerates velocity, not bureaucracy. Obsessed with follow‑through, anticipation, and measurable outcomes. Equal Opportunity
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other protected class.
#J-18808-Ljbffr
Shift4 (NYSE: FOUR) is redefining commerce by simplifying complex payments ecosystems worldwide. As the leader in commerce‑enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses across virtually every industry. Head of Product Operations
The Head of Product Operations is the operational engine of the Product organization. Reporting directly to the Chief Product Officer, this role designs, implements, and scales the systems, processes, and analytics that enable Product, Engineering, and Design to execute with velocity, alignment, and measurable impact. Location
Onsite at Shift4’s Tampa, FL location. Relocation assistance may be available. Responsibilities
Design and maintain the
Product Operating System : enforce consistent cadences for quarterly planning, roadmap prioritization, KPI reviews, and executive reporting. Translate CPO strategy into operational reality by breaking down priorities into initiatives, milestones, owners, and success metrics. Govern OKR/KPI alignment to ensure every product line’s objectives roll up to company goals and flag misalignments early. Drive cross‑functional synchronization across Product, Engineering, Design, and GTM teams to eliminate silos and accelerate delivery. Lead execution of high‑impact initiatives such as AI platform integration, core system consolidation, and go‑to‑market launches. Serve as initiative air traffic controller: track progress in real time, remove blockers, elevate risks, and ensure on‑time, on‑scope delivery with measurable ROI. Orchestrate decision‑making forums by preparing data‑backed pre‑reads, facilitating alignment, and driving action‑item closure. Operationalize internal communication to maintain a high‑signal information flow across product leadership, the executive team, and the broader organization. Own executive artifacts: deliver polished board updates, product strategy briefs, and roadmap summaries with clarity and visual excellence. Scale operational playbooks by enforcing standards for Hot Lists, RCA reviews, product requirement docs, and roadmap governance. Reinforce product culture by embedding principles of speed, ownership, customer obsession, and data‑driven decision‑making. Lead headcount planning, allocation, and rebalancing across product portfolios in partnership with Finance and People Ops. Monitor and improve organizational health metrics such as hiring velocity, attrition, span of control, and promotion velocity. Co‑own talent strategy: partner on performance calibration, succession planning, and leadership development for product managers. Define and govern Tier 1–3 product KPIs to ensure every initiative launches with leading indicators and success criteria. Build and maintain Strategic Initiatives dashboards tracking objectives, milestones, risks, and outcomes. Institutionalize learning by leading post‑mortems, launch retrospectives, and cross‑portfolio lookbacks to drive iteration. Act as a trusted extension of the CPO: filter inbound requests, prepare decision briefs, and protect leadership bandwidth for high‑impact work. Represent Product Leadership in key forums, ensuring continuity of strategy and decision quality. Proactively surface risks, opportunities, and operational gaps before they accelerate. Qualifications
7+ years of experience in a Head of Product Operations role or similar, combining systems thinking with relentless execution and scaling product organizations. Experience building operating rhythms from scratch and thriving in high‑stakes, fast‑moving environments. Proven experience within product operations, turning ambiguity into structure without slowing innovation. Ability to act as a force multiplier, enabling product leaders to focus on vision while owning the “how.” Ability to build trust at every level: executives rely on your judgment, PMs value your clarity, engineers respect your rigor. Vision for operational excellence that accelerates velocity, not bureaucracy. Obsessed with follow‑through, anticipation, and measurable outcomes. Equal Opportunity
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other protected class.
#J-18808-Ljbffr