University of Georgia
Position Title
Administrative Associate I
Department VPI‑Gwinnett Graduate Programs
Location UGA Gwinnett Campus, Gwinnett County, GA
Posting Type External
Schedule Monday through Thursday 7:30 AM – 4:30 PM (Weekday); Saturday 8:00 AM – 5:00 PM
Salary $45,540 per annum
Position Summary This position provides administrative support for student and faculty services at the Gwinnett Campus on weekdays and Saturdays, and sits at the front desk in the UGA Lobby. The role deals with confidential student information and supports staff and faculty in academic and public service & outreach units. Rapid responses to inquiries, effective collaboration, and the ability to manage multiple assignments simultaneously are expected.
Minimum Qualifications High school diploma or equivalent and 2 years of related experience.
Preferred Qualifications
Associate's degree or higher in business, education or a related field.
Four years of administrative or customer service experience, preferably in higher education.
Experience supporting faculty, staff and students in an academic setting.
Knowledge of FERPA and university administrative policies.
Experience with purchasing card (P‑Card) use and reconciliation.
Key Responsibilities Front Desk & Customer Service (70%)
Provide front desk coverage Monday–Thursday and Saturdays.
Answer phones, emails and respond to inquiries; complete routine paperwork.
Produce and update event signage; place signs in accordance with campus procedures and style guidelines.
Track and reconcile office inventory and supplies.
Make copies and prepare documents; monitor campus copy rooms.
Provide basic A/V setup and troubleshooting in classrooms and meeting rooms.
Serve as a campus ambassador by welcoming new students and visitors and providing information and directions.
Assist with daytime external events and conferences; attend weekly operations meetings.
Oversee lobby cleanliness.
Purchasing & Testing Services (20%)
Hold and manage a unit P‑Card in accordance with UGA/USG policy, including pre‑approvals, purchasing, monthly reconciliation, documentation retention and audit readiness.
Manage purchasing workflows (quotes, orders, deliveries/returns) and track related inventory.
Schedule, coordinate and proctor exams on an as‑needed basis; verify identity; ensure secure handling of testing materials and uphold academic integrity and confidentiality standards.
Coordinate local testing accommodations with the University Testing Services office and maintain accurate records.
Administrative Support Services (10%)
Support the Assistant Director and Facilities Coordinator with event preparations, room resets and related operational tasks.
Exercise judgment, discretion and initiative in triaging and resolving inquiries, escalating issues as appropriate.
Organize, maintain and safeguard physical and digital files/records—including confidential information—in alignment with university policies and records‑retention standards (e.g., FERPA).
Knowledge, Skills & Abilities
Strong customer service skills.
Strong attention to detail.
Ability to multitask.
Personal integrity and confidentiality.
Microsoft Office Suite and basic internet skills.
Physical Demands
Lift 25–30 pounds.
Sit or stand for long periods.
Move across campus to support events and classroom needs.
EEO Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status or other protected status.
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Department VPI‑Gwinnett Graduate Programs
Location UGA Gwinnett Campus, Gwinnett County, GA
Posting Type External
Schedule Monday through Thursday 7:30 AM – 4:30 PM (Weekday); Saturday 8:00 AM – 5:00 PM
Salary $45,540 per annum
Position Summary This position provides administrative support for student and faculty services at the Gwinnett Campus on weekdays and Saturdays, and sits at the front desk in the UGA Lobby. The role deals with confidential student information and supports staff and faculty in academic and public service & outreach units. Rapid responses to inquiries, effective collaboration, and the ability to manage multiple assignments simultaneously are expected.
Minimum Qualifications High school diploma or equivalent and 2 years of related experience.
Preferred Qualifications
Associate's degree or higher in business, education or a related field.
Four years of administrative or customer service experience, preferably in higher education.
Experience supporting faculty, staff and students in an academic setting.
Knowledge of FERPA and university administrative policies.
Experience with purchasing card (P‑Card) use and reconciliation.
Key Responsibilities Front Desk & Customer Service (70%)
Provide front desk coverage Monday–Thursday and Saturdays.
Answer phones, emails and respond to inquiries; complete routine paperwork.
Produce and update event signage; place signs in accordance with campus procedures and style guidelines.
Track and reconcile office inventory and supplies.
Make copies and prepare documents; monitor campus copy rooms.
Provide basic A/V setup and troubleshooting in classrooms and meeting rooms.
Serve as a campus ambassador by welcoming new students and visitors and providing information and directions.
Assist with daytime external events and conferences; attend weekly operations meetings.
Oversee lobby cleanliness.
Purchasing & Testing Services (20%)
Hold and manage a unit P‑Card in accordance with UGA/USG policy, including pre‑approvals, purchasing, monthly reconciliation, documentation retention and audit readiness.
Manage purchasing workflows (quotes, orders, deliveries/returns) and track related inventory.
Schedule, coordinate and proctor exams on an as‑needed basis; verify identity; ensure secure handling of testing materials and uphold academic integrity and confidentiality standards.
Coordinate local testing accommodations with the University Testing Services office and maintain accurate records.
Administrative Support Services (10%)
Support the Assistant Director and Facilities Coordinator with event preparations, room resets and related operational tasks.
Exercise judgment, discretion and initiative in triaging and resolving inquiries, escalating issues as appropriate.
Organize, maintain and safeguard physical and digital files/records—including confidential information—in alignment with university policies and records‑retention standards (e.g., FERPA).
Knowledge, Skills & Abilities
Strong customer service skills.
Strong attention to detail.
Ability to multitask.
Personal integrity and confidentiality.
Microsoft Office Suite and basic internet skills.
Physical Demands
Lift 25–30 pounds.
Sit or stand for long periods.
Move across campus to support events and classroom needs.
EEO Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status or other protected status.
#J-18808-Ljbffr