NYC Department of Health and Mental Hygiene
Help Desk Associate
NYC Department of Health and Mental Hygiene, All Saints Village, Missouri, United States
Join to apply for the
Help Desk Associate
role at
NYC Department of Health and Mental Hygiene .
4 days ago. Be among the first 25 applicants.
Only permanent employees in the title and those that are reachable on the Clerical Associate Civil Service List are eligible to apply.
Division/Program Summary
The Division of Family and Child Health (DFCH) of the New York City Department of Health and Mental Hygiene is charged with the creation and oversight of programs, policies, services and environments that support physical and socio‑emotional health, promote primary and reproductive health services, health equity, social justice, safety and well‑being for New York City families and children. The Division is comprised of the Bureau of Maternal Infant and Reproductive Health, the Bureau of Early Intervention, the Office of School Health and the Bureau of Administration. The vision of the DFCH is that every child, woman and family recognizes their power and is given the opportunity to reach their full health and development potential.
Position Summary
Reporting to the EI Systems supervisor, the Help Desk Associate will enter data, manage documents and create reports to support resolution of problems.
Job Duties And Responsibilities
Process document submissions for data correction.
Complete data entry into databases.
Create reports.
Conduct special projects as assigned.
Why You Should Work For Us
Benefits: City employees are entitled to unmatched benefits such as a premium‑free health insurance plan that saves employees over $10,000 annually (2024 assessment).
Additional health, fitness and financial benefits may be available based on the position’s associated union/benefit fund.
A public sector defined benefit pension plan with steady monthly payments in retirement.
A tax‑deferred savings program.
A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
Work‑From‑Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
Job security – compared to private‑sector employment you enjoy more stability and a chance to contribute to making NYC a healthy place to live and work.
Established in 1805, the New York City Department of Health and Mental Hygiene is the oldest and largest health department in the United States, dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti‑tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives.
Commitment To Equity
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity or pregnancy.
To request reasonable accommodation to participate in the job application or interview process, contact Sye‑Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347‑396‑6549.
Minimum Qualifications
A four‑year high school diploma or its educational equivalent approved by a state department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Preferred Skills
Excellent phone, computer, and writing skills.
Strong communication and organizational skills.
The ability to work under pressure and respond to time frames.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland or Orange County. To determine if the residency requirement applies to you, discuss it with the agency representative at the time of interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity or pregnancy.
#J-18808-Ljbffr
Help Desk Associate
role at
NYC Department of Health and Mental Hygiene .
4 days ago. Be among the first 25 applicants.
Only permanent employees in the title and those that are reachable on the Clerical Associate Civil Service List are eligible to apply.
Division/Program Summary
The Division of Family and Child Health (DFCH) of the New York City Department of Health and Mental Hygiene is charged with the creation and oversight of programs, policies, services and environments that support physical and socio‑emotional health, promote primary and reproductive health services, health equity, social justice, safety and well‑being for New York City families and children. The Division is comprised of the Bureau of Maternal Infant and Reproductive Health, the Bureau of Early Intervention, the Office of School Health and the Bureau of Administration. The vision of the DFCH is that every child, woman and family recognizes their power and is given the opportunity to reach their full health and development potential.
Position Summary
Reporting to the EI Systems supervisor, the Help Desk Associate will enter data, manage documents and create reports to support resolution of problems.
Job Duties And Responsibilities
Process document submissions for data correction.
Complete data entry into databases.
Create reports.
Conduct special projects as assigned.
Why You Should Work For Us
Benefits: City employees are entitled to unmatched benefits such as a premium‑free health insurance plan that saves employees over $10,000 annually (2024 assessment).
Additional health, fitness and financial benefits may be available based on the position’s associated union/benefit fund.
A public sector defined benefit pension plan with steady monthly payments in retirement.
A tax‑deferred savings program.
A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
Work‑From‑Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
Job security – compared to private‑sector employment you enjoy more stability and a chance to contribute to making NYC a healthy place to live and work.
Established in 1805, the New York City Department of Health and Mental Hygiene is the oldest and largest health department in the United States, dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti‑tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives.
Commitment To Equity
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity or pregnancy.
To request reasonable accommodation to participate in the job application or interview process, contact Sye‑Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347‑396‑6549.
Minimum Qualifications
A four‑year high school diploma or its educational equivalent approved by a state department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Preferred Skills
Excellent phone, computer, and writing skills.
Strong communication and organizational skills.
The ability to work under pressure and respond to time frames.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland or Orange County. To determine if the residency requirement applies to you, discuss it with the agency representative at the time of interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity or pregnancy.
#J-18808-Ljbffr