Wegmans Food Markets
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Customer Service Manager
role at
Wegmans Food Markets .
Base pay range $21.75/hr – $23.25/hr
Responsibilities
Independently manage store operations between daytime and nighttime hours, acting as a key leader and liaison among teams and various departments;
Partner with department management to prioritize and delegate tasks, ensuring front‑end/customer checkout operations run efficiently and monitoring business and customer traffic throughout the store.
Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
Provide excellent customer service to customers and employees alike, acting as a champion throughout the store for our values and standards.
Quickly react to situations that arise, partnering with store leadership to problem‑solve operational challenges.
Participate in and/or lead special projects and assignments across the store to bring employees together and enhance company culture.
Required Qualifications
Customer service experience, preferably in a food service, grocery, or retail setting.
Proven ability to multi‑task and handle interruptions in a fast‑paced environment.
Computer skills.
Preferred Qualifications
Experience leading a team.
Ability to quickly learn and adapt to new situations and subject matters.
Benefits
Paid time off (PTO) to help you balance personal and work life.
Higher premium pay rates for working overtime, on Sundays, or on recognized holidays.
Health care benefits that provide a high level of coverage at a low cost to you.
Retirement plan with a 401(k) match.
A generous scholarship program to help employees meet their educational goals.
LiveWell Employee & Family program to support your emotional, work‑life, and financial wellness.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Retail
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Customer Service Manager
role at
Wegmans Food Markets .
Base pay range $21.75/hr – $23.25/hr
Responsibilities
Independently manage store operations between daytime and nighttime hours, acting as a key leader and liaison among teams and various departments;
Partner with department management to prioritize and delegate tasks, ensuring front‑end/customer checkout operations run efficiently and monitoring business and customer traffic throughout the store.
Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
Provide excellent customer service to customers and employees alike, acting as a champion throughout the store for our values and standards.
Quickly react to situations that arise, partnering with store leadership to problem‑solve operational challenges.
Participate in and/or lead special projects and assignments across the store to bring employees together and enhance company culture.
Required Qualifications
Customer service experience, preferably in a food service, grocery, or retail setting.
Proven ability to multi‑task and handle interruptions in a fast‑paced environment.
Computer skills.
Preferred Qualifications
Experience leading a team.
Ability to quickly learn and adapt to new situations and subject matters.
Benefits
Paid time off (PTO) to help you balance personal and work life.
Higher premium pay rates for working overtime, on Sundays, or on recognized holidays.
Health care benefits that provide a high level of coverage at a low cost to you.
Retirement plan with a 401(k) match.
A generous scholarship program to help employees meet their educational goals.
LiveWell Employee & Family program to support your emotional, work‑life, and financial wellness.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Retail
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