Compost Crew, Inc.
Grow Your Career at Compost Crew
Join us at Compost Crew, a locally owned fast-growing organics recycling company based in Rockville, MD. We are rescuing over 20 million pounds of unwanted food scraps from the landfill per year, helping to retain valuable nutrients by converting the food scraps into a rich soil amendment – compost. Compost Crew is the largest organic recycling company in our region, serving over 10,000 homes, businesses, communities and governments throughout Washington D.C., Maryland, and Virginia. We’re innovative leaders in the elimination of food waste, revitalization of our soil and sustainability. At Compost Crew, you’ll enjoy a safe, friendly work environment where you’ll be treated with appreciation and respect. You’ll make a real difference in the well‑being of our community and environment.
Position Overview You’ll serve as the central point of contact for Compost Crew’s customers, Drivers, Helpers and supervisors/managers. You’ll use effective communications and precision logistics tools to support real‑time route execution, schedule management and problem‑solving. Your work will have a direct impact on service quality, safety and asset management. You’ll also recommend approaches to optimize routes and address events that affect successful route completion.
Key Requirements
High School diploma or equivalent
At least one year experience in a high-volume dispatch & customer service role
Ability to prioritize work in a fast‑paced environment
Discipline in applying department/company processes and procedures
Problem‑solving and action follow‑up skills
Effective and professional communication skills via email, telephone, and other technological devices
Proficiency in use of scheduling and communications software applications
Attention to detail and accuracy in using multiple information sources, including reports and databases
Reliable attendance in office
Other Helpful Background
Associate’s degree or equivalent
Experience in environmental management, transportation, waste management or logistics industry
Community service experience
Continuous improvement knowledge/skills
Interest in sustainability
Driver and Helper Support/Communication Review current day performance / route progress of Drivers and contact each Driver to check in, inform of identified issues and obtain any further feedback
Provide Drivers with special route and customer instructions consistent with direction from Operations Supervisor
Check with other Route Planners and Operations Supervisor for feedback from Drivers
Escalate reviewed concerns from to ensure response to feedback and compliance
Provide PPE compliance reminders to Drivers and Helpers, escalating compliance problems to Operations Supervisor
Provide real‑time information to Drivers on safety systems alerts, such as alerts for speeding
Communicate and reinforce key daily safety messages as identified by Operations Supervisor
Communicate information about and reinforce completion of administrative tasks, such as timekeeping and vehicle pouch storage, to Drivers and Helpers
Provide skills coaching on administrative task completion
Direct to informational resources, such as Collections policies and procedures
Escalate problems and additional support needed to Operations Supervisor
Route Planning/Administration Review next day schedule/Make route and schedule adjustments to optimize routes for next day
Review daily and weekly service requests
Assign requested service items into the next day routing with appropriate notes
Verify completion of service items scheduled and update status information in record systems
Update items planned for completion accurately in record systems to ensure customers are aware of plans
Review daily notices of address changes
Review changes and update routing software based on location changes
Update record systems with completed changes and additional information
Review and upload logistics reports into record systems daily
Review notes provided from Drivers to identify service action items
Transmit validated service notes to service partners to enable completion of customer communication
Collaborate with other Compost Crew staff to address outstanding service items
Schedule/Location
Monday to Friday 7:30 am - 4:00pm
Early morning, evening or weekend work may be required sometimes to meet business needs
Location - 12343 Carroll Ave., Rockville, MD 20852 (10 min. walk/5 min. bike ride from Twinbrook Metro station. 5 min. walk from #10 and #C4 bus stop)
Setting - In office daily
Compensation and Benefits Starting pay $21-$23/hr
Top‑tier medical insurance with generous contribution for self and dependents
Department: Operations This is a non-management position This is a full time position
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Position Overview You’ll serve as the central point of contact for Compost Crew’s customers, Drivers, Helpers and supervisors/managers. You’ll use effective communications and precision logistics tools to support real‑time route execution, schedule management and problem‑solving. Your work will have a direct impact on service quality, safety and asset management. You’ll also recommend approaches to optimize routes and address events that affect successful route completion.
Key Requirements
High School diploma or equivalent
At least one year experience in a high-volume dispatch & customer service role
Ability to prioritize work in a fast‑paced environment
Discipline in applying department/company processes and procedures
Problem‑solving and action follow‑up skills
Effective and professional communication skills via email, telephone, and other technological devices
Proficiency in use of scheduling and communications software applications
Attention to detail and accuracy in using multiple information sources, including reports and databases
Reliable attendance in office
Other Helpful Background
Associate’s degree or equivalent
Experience in environmental management, transportation, waste management or logistics industry
Community service experience
Continuous improvement knowledge/skills
Interest in sustainability
Driver and Helper Support/Communication Review current day performance / route progress of Drivers and contact each Driver to check in, inform of identified issues and obtain any further feedback
Provide Drivers with special route and customer instructions consistent with direction from Operations Supervisor
Check with other Route Planners and Operations Supervisor for feedback from Drivers
Escalate reviewed concerns from to ensure response to feedback and compliance
Provide PPE compliance reminders to Drivers and Helpers, escalating compliance problems to Operations Supervisor
Provide real‑time information to Drivers on safety systems alerts, such as alerts for speeding
Communicate and reinforce key daily safety messages as identified by Operations Supervisor
Communicate information about and reinforce completion of administrative tasks, such as timekeeping and vehicle pouch storage, to Drivers and Helpers
Provide skills coaching on administrative task completion
Direct to informational resources, such as Collections policies and procedures
Escalate problems and additional support needed to Operations Supervisor
Route Planning/Administration Review next day schedule/Make route and schedule adjustments to optimize routes for next day
Review daily and weekly service requests
Assign requested service items into the next day routing with appropriate notes
Verify completion of service items scheduled and update status information in record systems
Update items planned for completion accurately in record systems to ensure customers are aware of plans
Review daily notices of address changes
Review changes and update routing software based on location changes
Update record systems with completed changes and additional information
Review and upload logistics reports into record systems daily
Review notes provided from Drivers to identify service action items
Transmit validated service notes to service partners to enable completion of customer communication
Collaborate with other Compost Crew staff to address outstanding service items
Schedule/Location
Monday to Friday 7:30 am - 4:00pm
Early morning, evening or weekend work may be required sometimes to meet business needs
Location - 12343 Carroll Ave., Rockville, MD 20852 (10 min. walk/5 min. bike ride from Twinbrook Metro station. 5 min. walk from #10 and #C4 bus stop)
Setting - In office daily
Compensation and Benefits Starting pay $21-$23/hr
Top‑tier medical insurance with generous contribution for self and dependents
Department: Operations This is a non-management position This is a full time position
#J-18808-Ljbffr