TEEMA
Job Title:
Customer Service Rep
Job ID:
79976
Location:
Sarasota, Florida
Overview:
As a customer service representative, you'll handle calls for many departments within a busy office setting. This is not a remote position, in person attendance is mandatory.
What you will be doing:
Answer a variety of calls including appointment requests, maintenance plan renewals, payments, registration requests, etc. 70-120/day Make outbound calls Answer chat requests on line Respond to website inquiries for appointments Enter and maintain customer data within the system Process maintenance agreements and invoice payments Cross train to assist in supporting other office functions What you must have:
Strong multi-tasker Minimum (1) customer service experience Excellent communication skills, demonstrated listening and written/verbal communication Computer Proficiency Urgency in handling each call in the most efficient, effective way possible Excellent customer service, empathy is a must Problem solving skills Familiarity with the HVAC, Plumbing, or Electrical industry (Highly preferred) Service Titan Experience (Highly preferred) Other Information:
Benefits
401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Schedule
Monday to Friday 8am-5pm Education
High School Diploma or GED This job description is not intended to be all-inclusive, employees will perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Willingness to submit to a pre-employment drug test and background check is mandatory for employment.
For more information about TEEMA and to consider other career opportunities, please visit our website at
www.teemagroup.com
Customer Service Rep
Job ID:
79976
Location:
Sarasota, Florida
Overview:
As a customer service representative, you'll handle calls for many departments within a busy office setting. This is not a remote position, in person attendance is mandatory.
What you will be doing:
Answer a variety of calls including appointment requests, maintenance plan renewals, payments, registration requests, etc. 70-120/day Make outbound calls Answer chat requests on line Respond to website inquiries for appointments Enter and maintain customer data within the system Process maintenance agreements and invoice payments Cross train to assist in supporting other office functions What you must have:
Strong multi-tasker Minimum (1) customer service experience Excellent communication skills, demonstrated listening and written/verbal communication Computer Proficiency Urgency in handling each call in the most efficient, effective way possible Excellent customer service, empathy is a must Problem solving skills Familiarity with the HVAC, Plumbing, or Electrical industry (Highly preferred) Service Titan Experience (Highly preferred) Other Information:
Benefits
401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Schedule
Monday to Friday 8am-5pm Education
High School Diploma or GED This job description is not intended to be all-inclusive, employees will perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Willingness to submit to a pre-employment drug test and background check is mandatory for employment.
For more information about TEEMA and to consider other career opportunities, please visit our website at
www.teemagroup.com