Aditi Consulting
Workforce Technology Engineer (Federal)
Aditi Consulting, Washington, District of Columbia, us, 20022
1 day ago Be among the first 25 applicants
This range is provided by Aditi Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$25.00/hr - $27.00/hr $25.00 - $27.00/hr.
Payrate:
$25.00 - $27.00/hr.
Summary: In this role, you will be responsible for supporting our federal employees and ensuring they have the best support experience. You will be part of a globally distributed support team that provides dynamic IT support for our employees. You will also share knowledge with our employees, helping them to use technology to power their productivity as we continue on our Dynamic Work journey. You will be a strong advocate for our employees, learning and understanding their technology challenges and championing change with our technology solutions that makes it easier to get our best work done. Our team is helping to transform the future of work, which isn’t easy but is tremendously fun and rewarding. We work on challenging problems, are data driven, and always focus on the employee experience.
This IT Support Engineer will provide frictionless support, share best practices and be a trusted advocate for our internal customers. A successful IT Support Engineer must have a strong understanding of common internet and SaaS applications (browsers, Slack, Google Workspace, Office), hardware (Apple/Windows), mobile phones and devices, networks, virtual desktops and operating systems. The ideal candidate will also have great attention to detail and will be comfortable working in a fast-paced environment. Quick issue resolution and regular proactive maintenance are key to keeping the organization running.
Job Duties and Responsibilities:
Daily support and triage for our federal employees Provide in person and remote support to our employees (all worker types and employee levels). Requests will come in a variety of forms such as tickets, walkups, Slack and email Meet and/or exceed Service Delivery SLAs and CSAT goals Break/Fix support as issues are discovered and resolving issues in a timely manner Proactively look for opportunities to increase customer and team productivity Effectively communicate with our customers and stakeholders with empathy and a customer first mindset Create knowledge articles and videos to enable our team and customers with technology best practices Inventory and asset management including receiving and building of hardware as well as ongoing management of assets (loaners, redeploying used assets, EOL older assets, loss prevention, etc.) Strive to resolve all employee support interactions on first touch, whenever possible, while proactively and conscientiously balancing competing demands in a fast-paced environment Assist with onsite projects as assigned Willingness and ability to be onsite as needed Ability to identify potential user issues as larger system or company-wide incidents Bring a positive and fun spirit to the work you do each and every day "
REQUIRED Knowledge, Skills, and Abilities:
3 years experience with Mac and PC technical support. 3 years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems. 2 years supporting VDI solutions (VMware, AWS). Experience with Zoom and Zoom Room support. Flexible for early morning coverage and some late evening support. Experience with high priority escalations and high-pressure situations. Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail. Excellent communication skills and customer service attitude. Self-starter with initiative and a high 'figure it out' factor. Proven desire to take ownership of tasks and projects and follow through to completion.
Pay Transparency:
The typical base pay for this role across the U.S. is:
$25.00 - $27.00/hr.
Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (https://www.aditiconsulting.com/privacy policy).
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying for this position, you agree to Aditi’s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting Seniority level
Seniority level Entry level Employment type
Employment type Contract Job function
Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Aditi Consulting by 2x Sign in to set job alerts for “Technology Engineer” roles.
Washington DC-Baltimore Area 2 months ago Maryland, United States $50,000.00-$120,000.00 3 months ago Laurel, MD $50,000.00-$120,000.00 11 months ago Washington, DC $85.10-$251,000.00 1 week ago Columbia, MD $50,000.00-$120,000.00 11 months ago Maryland, United States $150,000.00-$170,000.00 2 weeks ago Washington, DC $160,000.00-$240,000.00 4 months ago Columbia, MD $80,000.00-$140,000.00 2 months ago Chantilly, VA $70,800.00-$237,500.00 13 hours ago Washington, DC $114,000.00-$171,000.00 1 week ago Software Engineer Public Sector - New Grad
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$25.00/hr - $27.00/hr $25.00 - $27.00/hr.
Payrate:
$25.00 - $27.00/hr.
Summary: In this role, you will be responsible for supporting our federal employees and ensuring they have the best support experience. You will be part of a globally distributed support team that provides dynamic IT support for our employees. You will also share knowledge with our employees, helping them to use technology to power their productivity as we continue on our Dynamic Work journey. You will be a strong advocate for our employees, learning and understanding their technology challenges and championing change with our technology solutions that makes it easier to get our best work done. Our team is helping to transform the future of work, which isn’t easy but is tremendously fun and rewarding. We work on challenging problems, are data driven, and always focus on the employee experience.
This IT Support Engineer will provide frictionless support, share best practices and be a trusted advocate for our internal customers. A successful IT Support Engineer must have a strong understanding of common internet and SaaS applications (browsers, Slack, Google Workspace, Office), hardware (Apple/Windows), mobile phones and devices, networks, virtual desktops and operating systems. The ideal candidate will also have great attention to detail and will be comfortable working in a fast-paced environment. Quick issue resolution and regular proactive maintenance are key to keeping the organization running.
Job Duties and Responsibilities:
Daily support and triage for our federal employees Provide in person and remote support to our employees (all worker types and employee levels). Requests will come in a variety of forms such as tickets, walkups, Slack and email Meet and/or exceed Service Delivery SLAs and CSAT goals Break/Fix support as issues are discovered and resolving issues in a timely manner Proactively look for opportunities to increase customer and team productivity Effectively communicate with our customers and stakeholders with empathy and a customer first mindset Create knowledge articles and videos to enable our team and customers with technology best practices Inventory and asset management including receiving and building of hardware as well as ongoing management of assets (loaners, redeploying used assets, EOL older assets, loss prevention, etc.) Strive to resolve all employee support interactions on first touch, whenever possible, while proactively and conscientiously balancing competing demands in a fast-paced environment Assist with onsite projects as assigned Willingness and ability to be onsite as needed Ability to identify potential user issues as larger system or company-wide incidents Bring a positive and fun spirit to the work you do each and every day "
REQUIRED Knowledge, Skills, and Abilities:
3 years experience with Mac and PC technical support. 3 years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems. 2 years supporting VDI solutions (VMware, AWS). Experience with Zoom and Zoom Room support. Flexible for early morning coverage and some late evening support. Experience with high priority escalations and high-pressure situations. Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail. Excellent communication skills and customer service attitude. Self-starter with initiative and a high 'figure it out' factor. Proven desire to take ownership of tasks and projects and follow through to completion.
Pay Transparency:
The typical base pay for this role across the U.S. is:
$25.00 - $27.00/hr.
Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (https://www.aditiconsulting.com/privacy policy).
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying for this position, you agree to Aditi’s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting Seniority level
Seniority level Entry level Employment type
Employment type Contract Job function
Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Aditi Consulting by 2x Sign in to set job alerts for “Technology Engineer” roles.
Washington DC-Baltimore Area 2 months ago Maryland, United States $50,000.00-$120,000.00 3 months ago Laurel, MD $50,000.00-$120,000.00 11 months ago Washington, DC $85.10-$251,000.00 1 week ago Columbia, MD $50,000.00-$120,000.00 11 months ago Maryland, United States $150,000.00-$170,000.00 2 weeks ago Washington, DC $160,000.00-$240,000.00 4 months ago Columbia, MD $80,000.00-$140,000.00 2 months ago Chantilly, VA $70,800.00-$237,500.00 13 hours ago Washington, DC $114,000.00-$171,000.00 1 week ago Software Engineer Public Sector - New Grad
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr