Customer Service Specialist Job at Hustle Notice Biz in Madison

Unilux Brand is seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will serve as the point of contact for our valued customers, ensuring their experiences are positive and their concerns are addressed promptly. Utilize your strong communication skills to provide exceptional support via various channels, including phone, email, and chat.

Job Title

Customer Service Specialist

Location

Madison, WI

Company

Unilux Brand

Employment Type

Full Time

Seniority Level

Entry level

Job Function

Other

Industry

Business Consulting and Services

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with empathy and efficiency
• Maintain accurate records of customer interactions and transactions
• Provide product and service information to customers
• Follow up with customers to ensure satisfaction and resolution of issues
• Collaborate with internal teams to address complex customer inquiries

Skills, Knowledge and Expertise

• High school diploma or equivalent; a bachelor's degree is a plus
• Proven experience in customer service or a related field
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to handle difficult situations with patience and tact
• Familiarity with customer service software and tools

Benefits

• Comprehensive health, dental, and vision coverage
• Paid time off, including vacation and sick leave
• Retirement savings plan with employer contributions
• Employee wellness programs and mental health support
• Professional training and development opportunities