PV Heating & Air Inc is hiring: Customer Service Representative in Atlanta
PV Heating & Air Inc, Atlanta, GA, United States, 30383
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At PV Heating, Cooling, & Plumbing, we blend cutting-edge technology with a deep understanding of building science to deliver top-notch services. Our operations department is led by Joseph Peavey, who brings a wealth of local family values to our advanced and competitive team.
Position Overview
Do you have goals and dreams that we can help you achieve? Are you passionate about helping homeowners achieve optimal comfort and energy efficiency? Do you enjoy continuous training? Join PV Heating, Cooling & Plumbing, Atlanta's premier residential HVAC and plumbing company, as a CSR (Customer Service Representative). We're committed to a holistic approach to HVAC that ensures worry-free heating, cooling, and plumbing solutions for our clients.
Hours:
- Full-Time, 12pm - 8pm
- Starting In-Office, (remote eligible based on performance)
Position Requirements
To succeed in this role, you must have:
- Required: Previous HVAC / Plumbing CSR Experience
- Excellent communication skills, including active listening
- Service-oriented and able to resolve customer grievances
- Proficient computer skills with the ability to learn new software
- Must be highly organized with good attention to detail and follow-through
- Ability to perform multiple tasks in a fast-paced environment
- Geographical knowledge of service area/or map-reading skills
- Team player working in a team environment
- High school diploma or equivalent
As a CSR, you'll provide exceptional service so customers won’t have to worry about their HVAC and plumbing again. Your expertise will encompass:
- Interacts with customers in a positive manner via telephone and email to provide support and information on products or services.
- Executes a minimum of 100 outbound calls per day.
- Properly creates and manages all customer service agreements in Service Titan.
- Schedules customer appointments such as: consultations, service calls, assessments, maintenance visits, etc.
- Completes all “Tasks” created in Service Titan on a daily basis.
- Assists with back-office administrative tasks such as: dispatching, calling customers to schedule routine tune-ups, assisting with inside sales, and collecting payments from customers.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Communicates effectively with customers, vendors, technicians, sales staff, and department personnel via telephone, email, and written correspondence to answer inquiries or to provide information.
- Perform the CSR I performance metrics.
- Performs other related duties as assigned.
Culture: At PV Heating, Cooling, & Plumbing, we foster a culture that celebrates innovation and expertise while upholding core family values. Established in 2008, our journey has been defined by our commitment to quality, trustworthy heating, air conditioning, and plumbing services. Our operations team embodies a blend of cutting-edge technology and local traditions. Join a community where your talents are nurtured, and your contributions are recognized, fostering an environment where every team member thrives.
Focus Service: As a CSR, your mission revolves around providing exceptional service, ensuring our customers never have to worry about their HVAC and plumbing needs again. With a commitment to excellence, you'll engage with customers positively, address their inquiries promptly, and execute solutions efficiently. Become an integral part of our service-oriented ethos, dedicated to giving customers a worry-free experience and always providing the best solution to a problem.
Learning Opportunities: At PV Heating, Cooling, & Plumbing, we believe in the power of continuous learning and development. Seize the chance to expand your skill set and knowledge base through ongoing training. Whether it's mastering new software, refining communication techniques, or delving into the intricacies of HVAC systems, we're invested in your growth every step of the way.
Standards: Our commitment to excellence extends beyond customer service to encompass uncompromising business standards. With meticulous attention to detail and unwavering professionalism, you'll uphold the integrity of our operations. Join a team of contractors who do things the right way, prioritizing customer service needs and adhering to the highest possible standard. Ready to address any challenge, we ensure worry-free comfort for every customer, every time.
Working Conditions
️Premium Workplace: Step into a culture that embodies collaboration, camaraderie, and mutual respect. At PV Heating, Cooling & Plumbing, every aspect is designed to foster productivity and well-being. Join a team where your contributions are valued, your ideas are encouraged, and your potential is limitless!
Disclaimer: By completing this form you give PV Heating, Cooling & Plumbing permission to contact you through email, phone, and text about current job openings.
About Us:At PV Heating, Cooling & Plumbing, we're dedicated to nurturing the growth of our employees, fostering their skill sets, and propelling their careers forward. Our core belief in empowerment, coupled with an unwavering dedication to ensuring customer satisfaction, has not only driven the triumph of PV Heating, Cooling & Plumbing but has also solidified our reputation as an exceptional workplace.
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