Teamleader Customer Service Job at Puratos in Town of Belgium

As a Teamleader Customer Service you are an active member within our operations team at Groot Bijgaarden. You act as the key link between your team of 6 employees and the Customer Service Manager. You will work closely with two other team leaders to ensure alignment on best practices.

You’ll be the first escalation point for service issues, oversee analytics for daily operations and you’ll monitor operational performance to achieve a high-level service ensuring a correct order to cash process.

Key Accountabilities

• You manage the daily organisation of your team ( workload, meetings, holiday periods, evaluations, follow up objectives,..)
• You are part of the team doing order management (incomplete orders, invoices, respect of lead times, stock or if shortage product replacement..), respecting internal food safety standards ( HACCP, BRC,..)
• You support the roll out and use of E-commerce or automation of orders
• You collaborate with sales team to streamline communication and data exchange, enabling efficient market entry and customer onboarding (data exchangeincluding documentation, product specifications, regulatory requirements, and customer-specific needs
• You are responsible for the customer information requests (complaint handling and feedback root cause, coordination feedback customer questionnaires,..)
• You listen to customers and collect any remarks and information that can be used to improve Puratos’ service. You communicate the information to the relevant departments: Shipping teams, Marketing, R&D, BU, Production, Distribution & Warehousing, etc.
• You serve as the SPOC between internal departments and the customers (and vice versa) for all relevant communications ( product information, new launches, Technical Data Sheets and updates thereof, promotional material, questionnaires, etc. )
• You support commercial activities (reducing total Rush Orders and related express costs,..) and you collect and communicate sales information that can be used as input to Sales Forecast
• You work closely with 2 other team leaders and the Customer Service Manager
• You work on projects cascaded by the Customer Service Manager

Who are we looking for?

• You have a bachelor’s degree in supply chain, logistics, or economic business oriented direction (international business administration, commercial sciences,..) or equivalent by experience.
• You have a proven experience within an international supply chain environment, in customer service and/or order management.
• You have profound experience with an ERP/MRP system (such as SAP, Odoo,..)
• You are strong customer oriented with good communicative skills.
• You are able to work autonomously and under pressure, setting priorities and with a solution focus.
• You also like working in team, with colleagues over different departments and with external stakeholders.
• You are fluent (speaking and writing) in English, and have a good knowledge of Dutch. French knowledge is an asset but not required

Why should you join Puratos?

You will be welcomed in a dynamic work environment where passion for innovation, team spirit and continuous improvement are key. You can count on a competitive salary package with attractive benefits such as:

• Group, dental and hospitalization insurance fully paid by Puratos
• 13th and 14th month pay
• Minimum 5 training days per year
• Responsibilities and the possibility to take ownership of your work

Watch our corporate movie and feel the Puratos Magic:

Puratos is a growing, international, Belgian family business with a team of more than 11 000 employees worldwide. Since 1919, we have been developing, producing and distributing innovative ingredients for the bakery, patisserie and chocolate sectors and helping our customers to be successful. We are committed to the health and well-being of people and protecting the planet.

Are you looking for the right recipe for your career? Choose Puratos, a Top Employer in Belgium.

We at Puratos cultivate an inclusive global workplace, that fully embraces diversity and equal opportunities for all. We strive to reflect the richness of our customers, communities and society, accelerating our ability to innovate and deliver on our commitments.

At Puratos Belgium, we offer a wide range of career opportunities across our HQ, and 5 production sites. Our dedication to safety, health and wellbeing, along with respectful collaboration, empowers our employees to innovate and grow together. Our headquarters is in Groot-Bijgaarden, and we have five production sites located in Groot-Bijgaarden, Erembodegem, Lummen, Andenne, and St-Vith. Driven by an entrepreneurial mindset, we pave the way for career growth and meaningful contributions within our company, the industry, and the communities we serve.
We are a People First organization driven by our values and Puratos magic culture. Join us to drive positive change through food innovation for good.

At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.We are more than 10.000 employees in over 80 countries and a consolidated turnover of 3 billion euros (in 2023). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future This, along with our commitment to our local communities, is what makes working at Puratos so magical.