Real Floors is hiring: Customer Service Representative in Denver

Customer Service Representative

Location: Denver, CO

Job Type: Full Time

Hours: Monday - Friday

Pay Range: $20.00-$23.00/hr

Company Overview

Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row. We have a strong, positive, family‑oriented culture and highly value our employees, providing amazing benefits. We are the leading wholesale flooring providers in the country, offering flooring installation services to the multi‑family industry (apartments, student housing) and the growing single‑family rental homes market.

About the Role

Join Real Floors, Inc. as a Customer Service Representative and become a key player in our success. In this office‑based role, you’ll be the vital link between our customers and subcontracted flooring installers, ensuring smooth communication and timely resolution of issues.

What You’ll Do

• Process and manage incoming customer orders via phone, email, and our online portal.
• Provide clear and helpful solutions to customer inquiries and direct them as needed.
• Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
• Coordinate with internal departments to resolve any issues related to orders and installations.

What We’re Looking For

• Bilingual fluency in English/Spanish is not required but is a plus.
• 2+ years of customer service experience, preferably over the phone.
• Strong computer skills, with the ability to learn new systems quickly.
• Detail‑oriented with excellent organizational skills and a proactive approach to problem‑solving.
• Professional communication skills, both verbal and written, with a focus on customer satisfaction.
• Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.

Amazing Benefits

• ⭐ Paid Time Off (PTO)
• ⭐ Paid Holidays
• ⭐ FREE Life & Disability Insurance
• ⭐ Health Care Insurance – Company pays most of the cost!
• ⭐ Dental & Vision Care Insurance options
• ⭐ Retirement 401(k) + GENEROUS company match
• ⭐ Annual Bonus Potential
• ⭐ Fitness Membership Reimbursement
• ⭐ Employee Referral Bonus Program
• ⭐ More!

Real Floors: We Live “Got‑Your‑Back‑Ability” Every Day!

Equal Employment Opportunity

Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.