Customer Service Representative Job at Nonotuck Resource Associates, Inc. in Roc

Overview

Customer Service Representative role at Nonotuck Resource Associates, Inc. • Rockville, MD

Do you love being in the middle of all the action? Are you tired of watching the clock because your job lacks any type of excitement? Then we have a golden opportunity for you. We are a business seeking a Customer Service Representative to join our thriving company. If you are qualified, we would love to hear from you!

Responsibilities

• Answer all incoming calls, as the initial point of contact
• Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
• Conduct service-related, follow-up calls to check in on past customers and assess their current needs
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls
• Relay accurate information to technicians, ensuring proficient, quality customer experiences
• Manage the whereabouts and needs of every technician in the field
• Record the results of each service call and create report summaries for senior management
• Be professional and establish customer rapport, encouraging repeat business
• Respond to customer requests, resolving issues, and promoting the brand
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders
• Update customers throughout the day on the technician’s progress

Requirements

• High School Diploma/GED is required
• High level of accuracy and efficiency
• Exceptional verbal and written communication skills
• Willingness to constantly learn and grow
• Proficient in Microsoft Office
• Task-oriented with the ability to multitask in a busy environment
• HVAC/Plumbing knowledge is a plus, but not required

We are an equal-opportunity employer

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Non-profit Organizations

What We Offer

• Competitive salary - $18-21/hr
• Medical Insurance — we pay a portion of you and your family’s insurance premiums for health, dental, vision, life insurance, short-term and long-term disability
• Paid holidays, paid personal and vacation time
• Simple IRA Retirement Plan with a company match
• Team building events, company parties, flexible schedule
• A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Vito Services.