Beacon Mobility is hiring: Customer Service Representative in Minneapolis

Overview

Transit Team, Inc. is a provider of paratransit transportation services in the Twin Cities metro area. The Metro Mobility Demand reservationist/CSR representative is the voice of the company in every interaction with clients. The Metro Mobility Demand service serves certified Metro Mobility riders in the Twin Cities metro area. Daily duties include answering customer phone calls, booking ride requests, canceling rides, providing ride ETA data, and informing customers of next day ride times and policies regarding the Metro Mobility system and service.

Base pay

Base pay range: $18.25/hr

Shifts

• Thursday - Sunday 7:00 AM – 5:00 PM at $18.25/hour
• Friday - Monday 6:00 AM – 4:00 PM at $18.25/hour

Responsibilities

• Answer customer phone calls and book ride requests
• Cancel ride requests and provide ride ETA data
• Make outgoing calls to customers to inform them of next day ride times
• Explain policies regarding the Metro Mobility system and service

Qualifications

• Clean criminal record
• Good communication and computer skills
• Prior customer service experience is a plus
• Familiarity with the Twin Cities metro area

We Offer

• Paid training
• Six paid holidays
• Two weeks of paid vacation after a year of service
• Medical, dental and life insurance
• 401(k) with a company match
• Earned wage access available with Tapcheck

Equal Opportunity

Beacon Mobility is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.