Customer Service Representative Job at Spay Neuter Network in Dallas

Join to apply for the Customer Service Representative role at Spay Neuter Network.

4 days ago – Be among the first 25 applicants.

This range is provided by Spay Neuter Network. Your actual pay will be based on your skills and experience. Talk with your recruiter to learn more.

Base pay range

$16.00/hr - $20.00/hr

Job Summary

As a front desk Customer Service Representative, you will provide exceptional client care in person, on the phone, and in electronic communications. You will maintain the flow of wellness/surgery patients, assist them through the clinic process, recommend services and products based on their pet's lifestyle, and communicate with the veterinary medical team.

Skills/Experience

• Bilingual in English and Spanish is strongly preferred.
• Excellent verbal and written communication skills.
• Proficiency with data entry on a PC platform including Microsoft Office programs.
• Confident with pets; able to handle them safely with patience and gentleness; proper safety equipment must be used.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
• Capable of greeting customers and accurately recording patient case histories.
• Able to communicate basic veterinary concepts to clients and relay information from a veterinarian.
• Capable of counseling clients on post-operative care and the proper use of medications.
• Ready to identify limitations and seek help when needed.
• May be required to work more than eight hours in a day or 40 hours in a week.

Essential Functions / Responsibilities

• Represent Spay Neuter Network by providing exceptional customer service and maintaining positive relationships with all clients, volunteers, and staff.
• Responsible for wellness/surgery invoice billing.
• Assist the wellness technician as required.
• Properly label and dispense medications.
• Maintain database by entering accurate client and patient information, including medical history, services requested, and services received.
• Promote appropriate clinic services and efficiently route the flow of clients and pets.
• Assist incoming clients by completing required paperwork, entering information, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information, invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
• Ensure safety of clients, patients, and team members by using safe techniques and following protocols.
• Maintain accurate financial records and balances.
• Maintain clean and organized work areas; clean assigned areas daily.
• Open and/or close the clinic as needed.
• Fill in for other areas/positions by performing other tasks as needed.
• Protect confidential information on customers and donors.
• Adhere to work schedule: report at assigned start time, take breaks and lunch at assigned times, leave at quitting time.
• Additional tasks as assigned.

Seniority Level

Entry level

Employment Type

Part‑time

Job Function

Other

Industries

Veterinary Services