Wispr Flow
Customer Success Operations Associate
Wispr Flow, San Francisco, California, United States, 94199
Customer Success Operations Associate
Join to apply for the
Customer Success Operations Associate
role at
Wispr Flow
Base pay range $70,000.00/yr - $100,000.00/yr
About Wispr Flow Wispr Flow is making it as effortless to interact with your devices as talking to a close friend. Voice is the most natural, powerful way to communicate — and we’re building the interfaces to make that a reality.
Today, Wispr Flow is the first voice dictation platform people use more than their keyboards — because it understands you perfectly on the first try. It’s context‑aware, personalized, and works anywhere you can type, on desktop or phone.
Dictation is just our first act. We’re building the interaction layer for your computer — a system that’s capable, understands you, and earns your trust. It will start by writing for you, then move to taking actions, and ultimately anticipate your needs before you ask.
We’re a team of AI researchers, designers, growth experts, and engineers rethinking human‑computer interaction from the ground up. We value high‑agency teammates who communicate openly, obsess over users, and sweat the details. We thrive on spirited debate, truth‑seeking, and real‑world impact.
This year, we’ve grown our revenue 50% month‑over‑month and with our latest $30M Series A, this is just the beginning.
Role Overview We’re hiring a
Customer Success Operations Associate
to support the day‑to‑day operational backbone of our CX organization. In this role, you will help maintain and improve the processes, runbacks, playbooks, and internal systems that keep our Customer Success and Support teams efficient, aligned, and up to date. You’ll ensure the team has the right information, workflows, and documentation to deliver a consistent, polished customer experience.
This is an ideal role for someone early in their operations or customer success career who loves structure, problem solving, process design, and keeping teams running smoothly.
Responsibilities
Maintain and improve Customer Success processes
Support the creation, updating, and maintenance of core customer success workflows
Document processes clearly and keep them up to date as product and team needs evolve
Identify gaps or inefficiencies and propose improvements
Own runbacks, documentation, and playbooks
Manage and update runbacks after customer calls, projects, or support escalations
Keep internal playbooks organized, consistent, and accurate
Ensure TAMs and Support engineers have the latest information at their fingertips
Support team efficiency and operational hygiene
Monitor the health of internal systems, tasks, and follow‑ups
Help organize data, notes, and customer insights to support TAMs
Ensure handoffs across Support, Success, and CX are clear and consistent
Partner cross‑functionally
Collaborate with the CX Lead to maintain operational excellence
Work with TAMs and Support Engineers to understand day‑to‑day needs
Coordinate with Product or Engineering when process updates are required
Required What You Bring
Interest in customer success, operations, or workflow design
Strong organizational skills and attention to detail
Comfort documenting processes and creating structured, repeatable workflows
Clear written and verbal communication skills
A proactive mindset with the ability to spot inefficiencies and suggest improvements
Ability to work cross‑functionally and support multiple stakeholders
Nice to Have
Experience in Customer Success, Support, Operations, or an adjacent role
Familiarity with tools like Notion, HubSpot, Zendesk, Intercom, or similar systems
Experience working in SaaS environments or fast‑moving teams
Exposure to writing or maintaining playbooks, knowledge bases, or runbooks
What Success Looks Like
CX processes feel organized, updated, and easy for the team to follow
Runbacks, playbooks, and internal documentation stay current and accurate
TAMs and Support Engineers feel supported with the systems and workflows they need
Team operations become smoother, clearer, and more efficient week over week
Customers receive a consistent, high‑quality experience because our internal operations run cleanly
We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.
#J-18808-Ljbffr
Customer Success Operations Associate
role at
Wispr Flow
Base pay range $70,000.00/yr - $100,000.00/yr
About Wispr Flow Wispr Flow is making it as effortless to interact with your devices as talking to a close friend. Voice is the most natural, powerful way to communicate — and we’re building the interfaces to make that a reality.
Today, Wispr Flow is the first voice dictation platform people use more than their keyboards — because it understands you perfectly on the first try. It’s context‑aware, personalized, and works anywhere you can type, on desktop or phone.
Dictation is just our first act. We’re building the interaction layer for your computer — a system that’s capable, understands you, and earns your trust. It will start by writing for you, then move to taking actions, and ultimately anticipate your needs before you ask.
We’re a team of AI researchers, designers, growth experts, and engineers rethinking human‑computer interaction from the ground up. We value high‑agency teammates who communicate openly, obsess over users, and sweat the details. We thrive on spirited debate, truth‑seeking, and real‑world impact.
This year, we’ve grown our revenue 50% month‑over‑month and with our latest $30M Series A, this is just the beginning.
Role Overview We’re hiring a
Customer Success Operations Associate
to support the day‑to‑day operational backbone of our CX organization. In this role, you will help maintain and improve the processes, runbacks, playbooks, and internal systems that keep our Customer Success and Support teams efficient, aligned, and up to date. You’ll ensure the team has the right information, workflows, and documentation to deliver a consistent, polished customer experience.
This is an ideal role for someone early in their operations or customer success career who loves structure, problem solving, process design, and keeping teams running smoothly.
Responsibilities
Maintain and improve Customer Success processes
Support the creation, updating, and maintenance of core customer success workflows
Document processes clearly and keep them up to date as product and team needs evolve
Identify gaps or inefficiencies and propose improvements
Own runbacks, documentation, and playbooks
Manage and update runbacks after customer calls, projects, or support escalations
Keep internal playbooks organized, consistent, and accurate
Ensure TAMs and Support engineers have the latest information at their fingertips
Support team efficiency and operational hygiene
Monitor the health of internal systems, tasks, and follow‑ups
Help organize data, notes, and customer insights to support TAMs
Ensure handoffs across Support, Success, and CX are clear and consistent
Partner cross‑functionally
Collaborate with the CX Lead to maintain operational excellence
Work with TAMs and Support Engineers to understand day‑to‑day needs
Coordinate with Product or Engineering when process updates are required
Required What You Bring
Interest in customer success, operations, or workflow design
Strong organizational skills and attention to detail
Comfort documenting processes and creating structured, repeatable workflows
Clear written and verbal communication skills
A proactive mindset with the ability to spot inefficiencies and suggest improvements
Ability to work cross‑functionally and support multiple stakeholders
Nice to Have
Experience in Customer Success, Support, Operations, or an adjacent role
Familiarity with tools like Notion, HubSpot, Zendesk, Intercom, or similar systems
Experience working in SaaS environments or fast‑moving teams
Exposure to writing or maintaining playbooks, knowledge bases, or runbooks
What Success Looks Like
CX processes feel organized, updated, and easy for the team to follow
Runbacks, playbooks, and internal documentation stay current and accurate
TAMs and Support Engineers feel supported with the systems and workflows they need
Team operations become smoother, clearer, and more efficient week over week
Customers receive a consistent, high‑quality experience because our internal operations run cleanly
We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.
#J-18808-Ljbffr