Mattel, Inc.and Subsidiaries
Director, Direct-To-Consumers (DTC) Logistics
Mattel, Inc.and Subsidiaries, El Segundo, California, United States, 90245
Director, Direct-To-Consumers (DTC) Logistics
Pay Range: USD $170,000 – $210,000 per year
Pay range is indicative of projected hiring range; base pay will be determined based on candidate's work location, skills, and experience.
Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.
The Opportunity Join Mattel's Global Logistics team as we expand our Direct-to-Consumer (DTC) capabilities to support a rapidly growing $1B business. This high-impact role is a key leader within the DTC Logistics organization, working across iconic brands such as Mattel Creations, American Girl, and our global DTC channels. Reporting to the VP of NA Logistics, the Director of DTC Global Logistics will shape and execute the global logistics strategy, drive innovation in fulfillment and technology, and lead cross‑functional initiatives to optimize operations and enhance the consumer experience. This is a strategic, matrixed role with significant enterprise visibility and influence, ideal for a forward‑thinking logistics leader passionate about transforming the future of e‑commerce fulfillment.
What Your Impact Will Be Key Responsibilities
DTC Logistics fulfillment cost improvement through new technology implementation, operational and fulfillment capabilities, and efficiency improvements.
Collaborate cross‑functionally including DTC – Commercial, Marketing, Finance, IT, Consumer Care, Planning, Product Development, Procurement, Compliance, DTC DC Operations & Transportation.
Manage DTC technology implementations and DTC Logistics capital spend enabling future growth to $1B Direct‑to‑Consumer business.
Lead the integration of AG into the Mattel Logistics network, impacting $300M in sales.
Responsible for implementing DTC Logistics network footprint strategy i.e., current network redesign change management.
Essential Duties and Responsibilities
Program Manager for all global DTC Logistics initiatives.
Represent Logistics function on the DTC leadership team.
Develop strategic planning for supply chain & logistics capability enhancement.
Manage DTC Logistics KPIs and targets.
Partner with Global Supply Chain and Global Technology Organization to develop technology‑driven fulfillment strategy.
Build the US DTC physical logistics network for competitive advantage.
Partner with IT, Procurement, and service providers for fulfillment data and systems integration.
Develop consumer feedback processes and collaborate with Consumer Care.
Execute and influence DTC returns policy.
Lead DTC capabilities to define, influence and deliver service level targets for competitive advantage.
Create and communicate logistics and GSC performance scorecards for each DTC channel.
Scan the industry for DTC innovation and fulfillment best practices.
Lead DTC Logistics process improvement initiatives to improve service levels and reduce costs.
What We're Looking For
5+ years of experience supporting an online DTC (direct‑to‑consumer) business in a commercially focused operations management & fulfillment role with a brand, retailer or logistics company (e.g., FedEx, UPS, XPO, etc.).
Master's degree preferred in operations, supply chain, business, marketing, or another related field.
Strong ownership mindset, cross‑functional collaboration skills and a drive to deliver results.
Strong knowledge of digital technology landscape and tools.
Strong analysis, planning & financial acumen.
Passion for the constant evolution of e‑commerce and how consumers are finding new ways to engage with brands.
Highly enthusiastic and hands‑on business approach.
Strong interpersonal, writing, and presentation skills.
DTC IT O‑I (order to invoice) systems experience preferred.
Experience leveraging/managing 3PL providers preferred.
Demonstrated growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
Don't meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!
How We Work
We collaborate : Being a part of Mattel means working as one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
We innovate : Mattel always aims to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value initiatives that challenge conventional thinking.
We execute : Mattel is a performance‑driven company. We strive for excellence and are focused on pursuing best‑in‑class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Who We Are Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher‑Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world's leading retail and e-commerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel's award‑winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Equal Opportunity Statement Mattel is an Equal Opportunity Employer. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran or protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.
Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.
Videos to Watch
The Culture at Mattel
Corporate Philanthropy
#J-18808-Ljbffr
Pay range is indicative of projected hiring range; base pay will be determined based on candidate's work location, skills, and experience.
Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.
The Opportunity Join Mattel's Global Logistics team as we expand our Direct-to-Consumer (DTC) capabilities to support a rapidly growing $1B business. This high-impact role is a key leader within the DTC Logistics organization, working across iconic brands such as Mattel Creations, American Girl, and our global DTC channels. Reporting to the VP of NA Logistics, the Director of DTC Global Logistics will shape and execute the global logistics strategy, drive innovation in fulfillment and technology, and lead cross‑functional initiatives to optimize operations and enhance the consumer experience. This is a strategic, matrixed role with significant enterprise visibility and influence, ideal for a forward‑thinking logistics leader passionate about transforming the future of e‑commerce fulfillment.
What Your Impact Will Be Key Responsibilities
DTC Logistics fulfillment cost improvement through new technology implementation, operational and fulfillment capabilities, and efficiency improvements.
Collaborate cross‑functionally including DTC – Commercial, Marketing, Finance, IT, Consumer Care, Planning, Product Development, Procurement, Compliance, DTC DC Operations & Transportation.
Manage DTC technology implementations and DTC Logistics capital spend enabling future growth to $1B Direct‑to‑Consumer business.
Lead the integration of AG into the Mattel Logistics network, impacting $300M in sales.
Responsible for implementing DTC Logistics network footprint strategy i.e., current network redesign change management.
Essential Duties and Responsibilities
Program Manager for all global DTC Logistics initiatives.
Represent Logistics function on the DTC leadership team.
Develop strategic planning for supply chain & logistics capability enhancement.
Manage DTC Logistics KPIs and targets.
Partner with Global Supply Chain and Global Technology Organization to develop technology‑driven fulfillment strategy.
Build the US DTC physical logistics network for competitive advantage.
Partner with IT, Procurement, and service providers for fulfillment data and systems integration.
Develop consumer feedback processes and collaborate with Consumer Care.
Execute and influence DTC returns policy.
Lead DTC capabilities to define, influence and deliver service level targets for competitive advantage.
Create and communicate logistics and GSC performance scorecards for each DTC channel.
Scan the industry for DTC innovation and fulfillment best practices.
Lead DTC Logistics process improvement initiatives to improve service levels and reduce costs.
What We're Looking For
5+ years of experience supporting an online DTC (direct‑to‑consumer) business in a commercially focused operations management & fulfillment role with a brand, retailer or logistics company (e.g., FedEx, UPS, XPO, etc.).
Master's degree preferred in operations, supply chain, business, marketing, or another related field.
Strong ownership mindset, cross‑functional collaboration skills and a drive to deliver results.
Strong knowledge of digital technology landscape and tools.
Strong analysis, planning & financial acumen.
Passion for the constant evolution of e‑commerce and how consumers are finding new ways to engage with brands.
Highly enthusiastic and hands‑on business approach.
Strong interpersonal, writing, and presentation skills.
DTC IT O‑I (order to invoice) systems experience preferred.
Experience leveraging/managing 3PL providers preferred.
Demonstrated growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
Don't meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!
How We Work
We collaborate : Being a part of Mattel means working as one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
We innovate : Mattel always aims to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value initiatives that challenge conventional thinking.
We execute : Mattel is a performance‑driven company. We strive for excellence and are focused on pursuing best‑in‑class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Who We Are Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher‑Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world's leading retail and e-commerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel's award‑winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Equal Opportunity Statement Mattel is an Equal Opportunity Employer. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran or protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.
Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.
Videos to Watch
The Culture at Mattel
Corporate Philanthropy
#J-18808-Ljbffr