Moffitt Cancer Center Partnership
AMBULATORY PRODUCT OPERATIONS COORD
Moffitt Cancer Center Partnership, Tampa, Florida, us, 33646
Schedule - Shift - Hours Full Time - Day Shift - M to F 8-5
At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence.Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999. Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.
Summary The Ambulatory Operations Coordinator provides advanced coordination and administrative support for all ambulatory operations, including vendor performance, records accuracy, and process improvement. The Coordinator serves as the first point of contact for escalated vendor issues, monitors key performance indicators (KPIs), and collaborates with internal teams to ensure timely, high-quality completion of patient record collection, pathology, and imaging needs. This role also supports project based initiatives within the Ambulatory Operations team, providing feedback on process improvement and data accuracy.
This is an onsite role within Ambulatory Administrative Offices and may require travel to satellite locations based on project assignments.
Responsibilities Vendor and Record Coordination Serve as the primary point of contact for vendor communication and issue escalation. Monitor vendor KPIs, track service-level compliance, and support quality audits. Coordinate escalated for successful resolution in accordance with departmental standards.
Operational Workflow and Process Improvement Identify workflow gaps and collaborate with Manager, Ambulatory Operations and Liaison to recommend process improvements. Support new initiatives, pilot programs, and technology implementations to improve patient access and operational efficiency.
Customer Service and Escalation Management Provide excellent communication and service to internal and external stakeholders. Handle escalated issues from clinics or vendors, ensuring timely resolution and clear communication of next steps.
Data Management and Reporting Ensure data accuracy across systems by auditing record completion and vendor productivity reports. Assist with data entry, verification, and report generation to track team performance.
Team Support and Collaboration Support cross-functional teams and participate in project workgroups related to ambulatory initiatives. Collaborate with internal partners such as IT, Clinical Operations, and Access Management to ensure alignment.
Credentials and Qualifications High School Diploma/GED Minimum of three (3) years of experience in healthcare operations or vendor support.
Preferred Associate's Degree in Healthcare Administration, Business, or a related field of study Medical Records, Healthcare Administration, Scheduling, Medical Assistant or Process Improvement certification
Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.
Reasonable Accommodation Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at HRReceptionists@moffitt.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.If you’d like more information on your EEO rights under the law, please click here.
#J-18808-Ljbffr
At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence.Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999. Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.
Summary The Ambulatory Operations Coordinator provides advanced coordination and administrative support for all ambulatory operations, including vendor performance, records accuracy, and process improvement. The Coordinator serves as the first point of contact for escalated vendor issues, monitors key performance indicators (KPIs), and collaborates with internal teams to ensure timely, high-quality completion of patient record collection, pathology, and imaging needs. This role also supports project based initiatives within the Ambulatory Operations team, providing feedback on process improvement and data accuracy.
This is an onsite role within Ambulatory Administrative Offices and may require travel to satellite locations based on project assignments.
Responsibilities Vendor and Record Coordination Serve as the primary point of contact for vendor communication and issue escalation. Monitor vendor KPIs, track service-level compliance, and support quality audits. Coordinate escalated for successful resolution in accordance with departmental standards.
Operational Workflow and Process Improvement Identify workflow gaps and collaborate with Manager, Ambulatory Operations and Liaison to recommend process improvements. Support new initiatives, pilot programs, and technology implementations to improve patient access and operational efficiency.
Customer Service and Escalation Management Provide excellent communication and service to internal and external stakeholders. Handle escalated issues from clinics or vendors, ensuring timely resolution and clear communication of next steps.
Data Management and Reporting Ensure data accuracy across systems by auditing record completion and vendor productivity reports. Assist with data entry, verification, and report generation to track team performance.
Team Support and Collaboration Support cross-functional teams and participate in project workgroups related to ambulatory initiatives. Collaborate with internal partners such as IT, Clinical Operations, and Access Management to ensure alignment.
Credentials and Qualifications High School Diploma/GED Minimum of three (3) years of experience in healthcare operations or vendor support.
Preferred Associate's Degree in Healthcare Administration, Business, or a related field of study Medical Records, Healthcare Administration, Scheduling, Medical Assistant or Process Improvement certification
Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.
Reasonable Accommodation Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at HRReceptionists@moffitt.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.If you’d like more information on your EEO rights under the law, please click here.
#J-18808-Ljbffr