del Lago Resort & Casino
Host, Executive Player Development
del Lago Resort & Casino, Waterloo, New York, United States
Host, Executive Player Development
Join the del Lago Resort & Casino team. Previous casino‑industry experience is not required, but a friendly, positive attitude is. We’ll provide all the training you’ll need to succeed in your job and grow in your career. Whether it’s the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you’re looking for. Our luxurious 205‑room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you’re coming from, there’s only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort & Casino.
Job Summary The Player Development Executive assists in leading the marketing personnel in building relationships, promoting del Lago Resort and Casino, and providing a guest service experience that exemplifies the company mission of providing an exciting environment and world class service by delivering Old‑World Hospitality and Charm. The Player Development Executive is responsible for developing and coordinating programs to attract high‑value players, manage such guests to ensure the guest’s satisfaction and repeat visits, grow the customer database of managed players through one‑on‑one interactions, and work cross‑functionally and in coordination with all departments to develop, implement and monitor the annual business plan to achieve planned revenue and profits.
Essential Duties and Responsibilities
Ensure the brand value of del Lago through excellent, exciting hospitality.
Ensure Player Card Retail Cashiers and Casino Hosts have a comprehensive understanding of all club member benefits, promotions, and events.
Handle the Rewards Club and Player Development program database confidentially and resolve guest disputes effectively.
Collaborate with the Director of Promotion, Director of Marketing, and Player Development Manager to develop, implement, and facilitate Rewards Club benefits.
Award complimentary items based on gaming action and program guidelines; coordinate guest visits including meals, show reservations, and special requests.
Organize special functions (parties, tournaments), prepare invitee lists, telemarketing efforts, and obtain customer satisfaction feedback.
Contact guests by calling, writing, or visiting to increase trip frequency; attend off‑property functions as a representative of the company.
Analyze data from credit bureaus, central credit, telephone, personal contact, and gaming history to grant credit with minimum risk, while maximizing engagement.
Implement strategies to cultivate new and existing high‑limit casino guests.
Inform managed guests of all special events, promotions, and entertainment via direct mail, social media, and telemarketing.
Coordinate guest rooms, meals, and show reservations to ensure maximum convenience and comfort.
Assist in creating action plans and departmental goals.
Maintain accurate records and reports; attend marketing meetings and remain knowledgeable about promotions.
Achieve specific revenue goals by developing new and existing high‑end play.
Develop new premium players by identifying interests and encouraging return trips through events, personalized notes, follow‑up calls, etc.
Maintain strict confidentiality of guest information.
Support, promote, and demonstrate superior customer service in accordance with department and company standards.
Communicate consistent, accurate, and timely information to all shifts; comply with the Responsible Gaming Plan and Title 31.
Perform additional duties as assigned.
Required Skills and Abilities
Attend required training sessions offered by the casino.
Obtain required license(s).
Perform duties in compliance with local laws and regulations.
Ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Know ordinances, regulations, laws, policies, and procedures relating to the department.
Know the property’s programs to address problem gambling.
Consult with appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and internal controls.
Investigate exceptions, fraud, and potential violations; report such instances to appropriate levels of management.
Report acts of wrongdoing on behalf of any Team Member that is known.
Education and Experience The Player Development Executive must be a minimum of 18 years of age and have at least two years of experience in gaming operations. Gregarious, results‑oriented, hands‑on professional with the ability to interact effectively with the public, staff, and colleagues. Bachelor’s degree from a four‑year college or university, or a minimum of three years of experience in a comparable position, or an equivalent combination of education and experience is preferred. Excellent written and oral communication skills. Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos; author reports, business correspondence, and procedure manuals; effectively present information and respond to questions from groups of managers or staff, guests, and the general public. Working knowledge of Excel and Word required. Attention to detail and accuracy. Maintain confidential information.
Physical Requirements and Working Conditions
Communicate effectively with all levels of Team Members, guests, and outside contacts.
Work long hours, including nights, weekends, and holidays.
Accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
Define problems, collect data, establish facts, and draw valid conclusions.
Use all equipment associated with the position, including but not limited to computer keyboard.
Interpret and follow through on instructions provided in written, oral, diagram, or schedule form.
Resolve problems and conflicts in a diplomatic and tactful manner.
Previous customer service experience preferred.
Be physically mobile with reasonable accommodations, including ability to push, pull, carry, and lift up to 25.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Seniority Level Entry level
Employment Type Full‑time
Job Function Design, Art/Creative, and Information Technology
Industries Gambling Facilities and Casinos
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Job Summary The Player Development Executive assists in leading the marketing personnel in building relationships, promoting del Lago Resort and Casino, and providing a guest service experience that exemplifies the company mission of providing an exciting environment and world class service by delivering Old‑World Hospitality and Charm. The Player Development Executive is responsible for developing and coordinating programs to attract high‑value players, manage such guests to ensure the guest’s satisfaction and repeat visits, grow the customer database of managed players through one‑on‑one interactions, and work cross‑functionally and in coordination with all departments to develop, implement and monitor the annual business plan to achieve planned revenue and profits.
Essential Duties and Responsibilities
Ensure the brand value of del Lago through excellent, exciting hospitality.
Ensure Player Card Retail Cashiers and Casino Hosts have a comprehensive understanding of all club member benefits, promotions, and events.
Handle the Rewards Club and Player Development program database confidentially and resolve guest disputes effectively.
Collaborate with the Director of Promotion, Director of Marketing, and Player Development Manager to develop, implement, and facilitate Rewards Club benefits.
Award complimentary items based on gaming action and program guidelines; coordinate guest visits including meals, show reservations, and special requests.
Organize special functions (parties, tournaments), prepare invitee lists, telemarketing efforts, and obtain customer satisfaction feedback.
Contact guests by calling, writing, or visiting to increase trip frequency; attend off‑property functions as a representative of the company.
Analyze data from credit bureaus, central credit, telephone, personal contact, and gaming history to grant credit with minimum risk, while maximizing engagement.
Implement strategies to cultivate new and existing high‑limit casino guests.
Inform managed guests of all special events, promotions, and entertainment via direct mail, social media, and telemarketing.
Coordinate guest rooms, meals, and show reservations to ensure maximum convenience and comfort.
Assist in creating action plans and departmental goals.
Maintain accurate records and reports; attend marketing meetings and remain knowledgeable about promotions.
Achieve specific revenue goals by developing new and existing high‑end play.
Develop new premium players by identifying interests and encouraging return trips through events, personalized notes, follow‑up calls, etc.
Maintain strict confidentiality of guest information.
Support, promote, and demonstrate superior customer service in accordance with department and company standards.
Communicate consistent, accurate, and timely information to all shifts; comply with the Responsible Gaming Plan and Title 31.
Perform additional duties as assigned.
Required Skills and Abilities
Attend required training sessions offered by the casino.
Obtain required license(s).
Perform duties in compliance with local laws and regulations.
Ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Know ordinances, regulations, laws, policies, and procedures relating to the department.
Know the property’s programs to address problem gambling.
Consult with appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and internal controls.
Investigate exceptions, fraud, and potential violations; report such instances to appropriate levels of management.
Report acts of wrongdoing on behalf of any Team Member that is known.
Education and Experience The Player Development Executive must be a minimum of 18 years of age and have at least two years of experience in gaming operations. Gregarious, results‑oriented, hands‑on professional with the ability to interact effectively with the public, staff, and colleagues. Bachelor’s degree from a four‑year college or university, or a minimum of three years of experience in a comparable position, or an equivalent combination of education and experience is preferred. Excellent written and oral communication skills. Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos; author reports, business correspondence, and procedure manuals; effectively present information and respond to questions from groups of managers or staff, guests, and the general public. Working knowledge of Excel and Word required. Attention to detail and accuracy. Maintain confidential information.
Physical Requirements and Working Conditions
Communicate effectively with all levels of Team Members, guests, and outside contacts.
Work long hours, including nights, weekends, and holidays.
Accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
Define problems, collect data, establish facts, and draw valid conclusions.
Use all equipment associated with the position, including but not limited to computer keyboard.
Interpret and follow through on instructions provided in written, oral, diagram, or schedule form.
Resolve problems and conflicts in a diplomatic and tactful manner.
Previous customer service experience preferred.
Be physically mobile with reasonable accommodations, including ability to push, pull, carry, and lift up to 25.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Seniority Level Entry level
Employment Type Full‑time
Job Function Design, Art/Creative, and Information Technology
Industries Gambling Facilities and Casinos
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