Oak View Group
Assistant General Manager/Director of Operations | Full-Time | Angel Of The Wind
Oak View Group, Everett, Washington, us, 98213
Assistant General Manager/Director of Operations | Full-Time | Angel Of The Winds Arena
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Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. We provide a 360‑degree solution set for a collection of world‑class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary The Assistant General Manager/Director of Operations at Angel Of The Winds Arena assists the General Manager in managing, supervising and coordinating all day‑to‑day operations of the venue, including engineering, maintenance, set‑up/changeovers, custodial/housekeeping, event services, and safety and security. The role includes direct management of the operations department throughout the Everett Events Center which includes Angel Of The Winds Arena, Edward D. Hansen Conference, and the Everett Community Ice Rink.
This position will include a yearly salary range of $100,000–$125,000 and is bonus eligible.
Benefits Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until February 20, 2026.
About The Venue Located in the heart of downtown Everett, Washington, Angel Of The Winds Arena is the premier destination for sports, entertainment, and community events in the Pacific Northwest. Since opening its doors in 2003, the Arena has hosted millions of guests and a wide variety of events—from high‑energy concerts and thrilling hockey games to family shows, trade expos, and community celebrations. Angel Of The Winds Arena is home to the WHL’s Everett Silvertips and features a main Arena with seating for up to 10,000 guests, as well as the Edward D. Hansen Conference Center and the attached Everett Community Ice Rink. This flexible complex allows us to host everything from intimate gatherings and corporate meetings to large‑scale spectacles and world‑class sporting events.
Responsibilities
Oversee overall daily operation and maintenance of the facility and systems, including workplace safety, event‑related equipment, ice surface, custodial services, and sustainability.
Participate in the development and administration of the facility’s operations and capital budgets; forecast additional funds needed for staffing, equipment, materials, and supplies, monitor and approve expenditures, and implement adjustments as necessary.
Oversee the advancement and communication of event information to the appropriate departments and staff.
Oversee the operation of event set‑up and tear‑down, such as basketball floor, stage risers, truss, curtains, hockey dasher boards and glass, chairs, signs, banquet functions, etc.
Manage ice surface installation and removal as well as day‑to‑day and game‑day ice maintenance and resurfacing.
Select, train, motivate, and evaluate staff; coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
Be responsible for Health & Safety compliance.
Develop and update comprehensive management reports and manuals, including the Operations Manual, Annual Preventative Maintenance Plan, and Annual Facility Report.
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly with colleagues to provide quality seamless customer service.
Conduct organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
Establish and maintain effective working relationships with staff, facility stakeholders, and facility users.
Direct and monitor the work of contractors, engineers, and architects on building projects.
Maintain hazardous materials communications program, material safety data sheets; maintain knowledge of changes in pertinent federal, state, and local regulations.
Handle all other duties as assigned by the General Manager.
Qualifications
B.S. or B.A. degree from an accredited college/university.
5–7+ years’ experience in facility operations management.
Demonstrated knowledge of physical plant management, ice maintenance in a major‑junior hockey or higher level facility, and supervisory skills and experience in work crew supervision in facility operations.
Ability to supervise the work of others.
Strong communication skills with employees, co‑workers, volunteers, management staff, and guests; able to generate a positive, enthusiastic, and cooperative work environment.
Knowledge of budget preparation and control.
Basic knowledge of boilers, chillers, refrigeration, and ice making.
Basic knowledge of Fire Alarm / Fire Protection systems.
Knowledge of event production and theatre technology.
Knowledge of OSHA requirements.
Working knowledge of equipment safety, facility maintenance, and housekeeping.
Ability to speak, read, and write in English.
Ability to work well in a team‑oriented, fast‑paced, event‑driven environment.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Excellent customer service skills.
Willingness to work event nights, weekends, and holidays as required.
Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Seniority level: Director
Employment type: Full‑time
Job function: Management and Manufacturing; Industry: Entertainment Providers
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Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. We provide a 360‑degree solution set for a collection of world‑class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary The Assistant General Manager/Director of Operations at Angel Of The Winds Arena assists the General Manager in managing, supervising and coordinating all day‑to‑day operations of the venue, including engineering, maintenance, set‑up/changeovers, custodial/housekeeping, event services, and safety and security. The role includes direct management of the operations department throughout the Everett Events Center which includes Angel Of The Winds Arena, Edward D. Hansen Conference, and the Everett Community Ice Rink.
This position will include a yearly salary range of $100,000–$125,000 and is bonus eligible.
Benefits Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until February 20, 2026.
About The Venue Located in the heart of downtown Everett, Washington, Angel Of The Winds Arena is the premier destination for sports, entertainment, and community events in the Pacific Northwest. Since opening its doors in 2003, the Arena has hosted millions of guests and a wide variety of events—from high‑energy concerts and thrilling hockey games to family shows, trade expos, and community celebrations. Angel Of The Winds Arena is home to the WHL’s Everett Silvertips and features a main Arena with seating for up to 10,000 guests, as well as the Edward D. Hansen Conference Center and the attached Everett Community Ice Rink. This flexible complex allows us to host everything from intimate gatherings and corporate meetings to large‑scale spectacles and world‑class sporting events.
Responsibilities
Oversee overall daily operation and maintenance of the facility and systems, including workplace safety, event‑related equipment, ice surface, custodial services, and sustainability.
Participate in the development and administration of the facility’s operations and capital budgets; forecast additional funds needed for staffing, equipment, materials, and supplies, monitor and approve expenditures, and implement adjustments as necessary.
Oversee the advancement and communication of event information to the appropriate departments and staff.
Oversee the operation of event set‑up and tear‑down, such as basketball floor, stage risers, truss, curtains, hockey dasher boards and glass, chairs, signs, banquet functions, etc.
Manage ice surface installation and removal as well as day‑to‑day and game‑day ice maintenance and resurfacing.
Select, train, motivate, and evaluate staff; coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
Be responsible for Health & Safety compliance.
Develop and update comprehensive management reports and manuals, including the Operations Manual, Annual Preventative Maintenance Plan, and Annual Facility Report.
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly with colleagues to provide quality seamless customer service.
Conduct organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
Establish and maintain effective working relationships with staff, facility stakeholders, and facility users.
Direct and monitor the work of contractors, engineers, and architects on building projects.
Maintain hazardous materials communications program, material safety data sheets; maintain knowledge of changes in pertinent federal, state, and local regulations.
Handle all other duties as assigned by the General Manager.
Qualifications
B.S. or B.A. degree from an accredited college/university.
5–7+ years’ experience in facility operations management.
Demonstrated knowledge of physical plant management, ice maintenance in a major‑junior hockey or higher level facility, and supervisory skills and experience in work crew supervision in facility operations.
Ability to supervise the work of others.
Strong communication skills with employees, co‑workers, volunteers, management staff, and guests; able to generate a positive, enthusiastic, and cooperative work environment.
Knowledge of budget preparation and control.
Basic knowledge of boilers, chillers, refrigeration, and ice making.
Basic knowledge of Fire Alarm / Fire Protection systems.
Knowledge of event production and theatre technology.
Knowledge of OSHA requirements.
Working knowledge of equipment safety, facility maintenance, and housekeeping.
Ability to speak, read, and write in English.
Ability to work well in a team‑oriented, fast‑paced, event‑driven environment.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Excellent customer service skills.
Willingness to work event nights, weekends, and holidays as required.
Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Seniority level: Director
Employment type: Full‑time
Job function: Management and Manufacturing; Industry: Entertainment Providers
#J-18808-Ljbffr