Voaspokane
Description
Young Adult Shelter (YAS) Supervisor
Volunteers of America Eastern Washington & Northern Idaho Spokane, WA | Full-Time | Hourly, Non-Exempt
Join Our Leadership Team at YAS! The
Young Adult Shelter (YAS)
provides 24/7, low-barrier shelter and wraparound support for young adults ages 18–24 who are navigating homelessness and other serious life challenges. Every day, the YAS team helps participants move from crisis to stability through compassion, consistency, and connection.
We’re seeking a
Shelter Supervisor
to lead staff, strengthen operations, and ensure high-quality, trauma-informed care for Spokane’s young adults. This position is ideal for someone who thrives in a dynamic environment, values servant leadership, and believes every interaction is an opportunity to empower growth.
About Us At Volunteers of America (VOA) Eastern Washington & Northern Idaho, we serve people and communities with a spirit of hope and compassion.
We are a mission-driven behavioral health organization delivering housing-first, trauma-informed, and recovery-oriented services to individuals impacted by homelessness, poverty, and co-occurring behavioral health disorders.
Our programs span a continuum of care that includes permanent supportive housing, youth and young adult services, low-barrier shelters, and medical respite programs—all grounded in our belief that every person deserves safety, dignity, and the opportunity to thrive.
About the Role The
Young Adult Shelter Supervisor
provides day-to-day leadership and operational oversight for YAS, ensuring a safe, welcoming, and supportive environment for participants and staff alike. Working closely with the Program Manager, this position supervises shelter staff, manages shift coverage, and ensures compliance with program policies, documentation standards, and reporting requirements.
The ideal candidate is proactive, approachable, and calm under pressure—able to mentor staff through complex situations, model trauma-informed engagement, and uphold VOA’s values of respect and empowerment.
Key Responsibilities
Complete and review
intake forms for each participant , ensuring accuracy, timely documentation, and proper authorization for services.
Supervise, schedule, and coach
shelter staff to ensure consistent, participant-centered care.
Oversee
documentation, compliance, and data reporting
requirements.
Provide
ongoing training, mentoring, and performance feedback
for staff.
Maintain a
trauma-informed, strengths-based environment
that emphasizes safety, dignity, and self-determination.
Support crisis response and de-escalation efforts as needed.
Build and maintain partnerships with community providers to strengthen access to housing, healthcare, and education resources.
Participate in the
on-call rotation , carrying the on-call phone
at least one week per quarter , and
covering staff shortages during that week
to ensure 24/7 operational continuity.
Schedule This is a
full-time (40 hours per week)
position. The schedule is
primarily evenings , with
at least one weekend shift each week . Flexibility is required for occasional
holiday coverage
and
on-call responsibilities .
Requirements
Requirements To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skills, and abilities required to perform this role.
Required Education and/or Experience
Bachelor’s degree in a related field
AND
a minimum of
1 year of experience working in a high-stress environment
with at-risk youth OR
Equivalent experience
supervising staff in a high-stress environment
Certificates and/or Licenses
Eligible to be licensed as an
Agency Affiliated Counselor (AAC)
and apply for credential within 30 days of hire
CPR/First Aid/BBP certification
within 6 months of employment
Food Handler’s Permit
(may be completed within 60 days of hire)
Valid Driver’s License
and ability to maintain
Auto Liability Insurance
Reliable transportation
Successfully pass a
Comprehensive Criminal History Background Check
and
Driving Record Review
Bona Fide Occupational Qualification: Must be
at least 21 years of age
according to program requirements.
Skills, Abilities, and Competencies
Ability to
direct and contribute effectively
to multiple initiatives and processes within the organization.
Ability to
communicate clearly
and exchange information effectively with team members, leadership, community stakeholders, and participants.
Strong
interpersonal and de-escalation skills , with the ability to remain calm and professional under pressure.
Ability to
interpret information and make sound decisions
that align with program goals and participant needs.
Commitment to
equity and inclusion , valuing diverse perspectives and lived experiences while maintaining clear professional boundaries.
Demonstrated ability to
motivate and support staff , enhancing commitment and engagement.
Proactive approach— identifying and addressing needs before being asked .
Ability to
develop, communicate, and achieve goals
aligned with VOA’s mission.
Capacity to
maintain focus and self-control
in the face of high-stress or emotionally charged situations.
Upholds the highest standards of
confidentiality, integrity, and accountability
in all practices.
Openness to
innovation and new ways of doing things , showing adaptability and growth mindset.
Why Join VOA? At VOA, we don’t just talk about compassion—we live it. You’ll join a dedicated team that believes in
seeing people first and empowering all to thrive . Every day at YAS is an opportunity to make a tangible difference in a young person’s journey toward stability and independence. We offer competitive pay, strong benefits, and meaningful work that truly matters.
#J-18808-Ljbffr
Young Adult Shelter (YAS) Supervisor
Volunteers of America Eastern Washington & Northern Idaho Spokane, WA | Full-Time | Hourly, Non-Exempt
Join Our Leadership Team at YAS! The
Young Adult Shelter (YAS)
provides 24/7, low-barrier shelter and wraparound support for young adults ages 18–24 who are navigating homelessness and other serious life challenges. Every day, the YAS team helps participants move from crisis to stability through compassion, consistency, and connection.
We’re seeking a
Shelter Supervisor
to lead staff, strengthen operations, and ensure high-quality, trauma-informed care for Spokane’s young adults. This position is ideal for someone who thrives in a dynamic environment, values servant leadership, and believes every interaction is an opportunity to empower growth.
About Us At Volunteers of America (VOA) Eastern Washington & Northern Idaho, we serve people and communities with a spirit of hope and compassion.
We are a mission-driven behavioral health organization delivering housing-first, trauma-informed, and recovery-oriented services to individuals impacted by homelessness, poverty, and co-occurring behavioral health disorders.
Our programs span a continuum of care that includes permanent supportive housing, youth and young adult services, low-barrier shelters, and medical respite programs—all grounded in our belief that every person deserves safety, dignity, and the opportunity to thrive.
About the Role The
Young Adult Shelter Supervisor
provides day-to-day leadership and operational oversight for YAS, ensuring a safe, welcoming, and supportive environment for participants and staff alike. Working closely with the Program Manager, this position supervises shelter staff, manages shift coverage, and ensures compliance with program policies, documentation standards, and reporting requirements.
The ideal candidate is proactive, approachable, and calm under pressure—able to mentor staff through complex situations, model trauma-informed engagement, and uphold VOA’s values of respect and empowerment.
Key Responsibilities
Complete and review
intake forms for each participant , ensuring accuracy, timely documentation, and proper authorization for services.
Supervise, schedule, and coach
shelter staff to ensure consistent, participant-centered care.
Oversee
documentation, compliance, and data reporting
requirements.
Provide
ongoing training, mentoring, and performance feedback
for staff.
Maintain a
trauma-informed, strengths-based environment
that emphasizes safety, dignity, and self-determination.
Support crisis response and de-escalation efforts as needed.
Build and maintain partnerships with community providers to strengthen access to housing, healthcare, and education resources.
Participate in the
on-call rotation , carrying the on-call phone
at least one week per quarter , and
covering staff shortages during that week
to ensure 24/7 operational continuity.
Schedule This is a
full-time (40 hours per week)
position. The schedule is
primarily evenings , with
at least one weekend shift each week . Flexibility is required for occasional
holiday coverage
and
on-call responsibilities .
Requirements
Requirements To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skills, and abilities required to perform this role.
Required Education and/or Experience
Bachelor’s degree in a related field
AND
a minimum of
1 year of experience working in a high-stress environment
with at-risk youth OR
Equivalent experience
supervising staff in a high-stress environment
Certificates and/or Licenses
Eligible to be licensed as an
Agency Affiliated Counselor (AAC)
and apply for credential within 30 days of hire
CPR/First Aid/BBP certification
within 6 months of employment
Food Handler’s Permit
(may be completed within 60 days of hire)
Valid Driver’s License
and ability to maintain
Auto Liability Insurance
Reliable transportation
Successfully pass a
Comprehensive Criminal History Background Check
and
Driving Record Review
Bona Fide Occupational Qualification: Must be
at least 21 years of age
according to program requirements.
Skills, Abilities, and Competencies
Ability to
direct and contribute effectively
to multiple initiatives and processes within the organization.
Ability to
communicate clearly
and exchange information effectively with team members, leadership, community stakeholders, and participants.
Strong
interpersonal and de-escalation skills , with the ability to remain calm and professional under pressure.
Ability to
interpret information and make sound decisions
that align with program goals and participant needs.
Commitment to
equity and inclusion , valuing diverse perspectives and lived experiences while maintaining clear professional boundaries.
Demonstrated ability to
motivate and support staff , enhancing commitment and engagement.
Proactive approach— identifying and addressing needs before being asked .
Ability to
develop, communicate, and achieve goals
aligned with VOA’s mission.
Capacity to
maintain focus and self-control
in the face of high-stress or emotionally charged situations.
Upholds the highest standards of
confidentiality, integrity, and accountability
in all practices.
Openness to
innovation and new ways of doing things , showing adaptability and growth mindset.
Why Join VOA? At VOA, we don’t just talk about compassion—we live it. You’ll join a dedicated team that believes in
seeing people first and empowering all to thrive . Every day at YAS is an opportunity to make a tangible difference in a young person’s journey toward stability and independence. We offer competitive pay, strong benefits, and meaningful work that truly matters.
#J-18808-Ljbffr