DataBank Holdings, Ltd.
Service Delivery Technical Project Manager
DataBank Holdings, Ltd., Dallas, Texas, United States, 75215
DataBank Holdings Ltd.
is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
High Level Overview of Role Best in class service delivery is critical to DataBank. The Core Services Service Delivery Technical Project Manager (TPM) knows all relevant details associated with deploying customer data center solutions related to space, power, network connectivity, physical security, and containment. Additionally, the Technical Project Manager collaborates with DataBank Construction Project Managers and Engineers to project manage the delivery of large-scale custom solutions for Enterprise or Hyperscale customers. This includes the delivery of custom designed Data Halls, Data Centers, or Data Center Campuses.
TPM team members are responsible for implementing engineering designs of DataBank's colocation products and services for our customers. This includes all aspects of a customer's custom design, ranging from collocation assets to critical Data Center infrastructure. TPMs own on time and on budget performance while assuring the delivery meets engineering and construction design specifications. They do this through end-to-end process & milestone management, budget tracking & reporting, and issue & risk management. An effective TPM will work cross functionally, and the ability to interact with Construction Management, Engineering Teams, Contractors, and Vendors is critical to success. The TPM provides best in class customer experience through verbal and written interaction, providing appropriate status reports that display a clear command of project details.
In addition to the above, the TPM is expected to support and enhance DataBank's award-winning culture.
Responsibilities
On site leadership presence, with primary office location in South Dallas (on location at least 80% of time with some weeks requiring 100% presence on site)
Project Manage a portfolio of large scale, multi-phase projects
Deliver projects on time, on budget, and in compliance with DataBank engineering design & standards
Provide excellent customer experience
Performance manage 3rd party vendors and contractors to project expectations, timelines, and budget
Proactively and consistently assess project risks and develop relevant mitigation strategies
Own issues associated with projects and drive resolution to assure success
Assure all systems of record are updated accurately and timely, and complete required administrative activity that allows for successful budget management, project completion, and revenue realization
Schedule and lead status calls for customers and internal stakeholders
Actively contribute to customer solution design conversations
Serve as team representative on cross functional calls related to project activity
Qualifications and Skills
Fundamental project management skills, including the ability to define custom project plans for complex or cross-functional efforts, create and regularly update status reports, effectively lead recurring project calls, track & manage deliverables/risks/issues, track & manage non-recurring cost budget and finances, achieve operational results through leadership/influence/ownership, and accurately maintain systems of record
PMP preferred but not required
Ability to manage a portfolio of projects
Excellent written and verbal communication
Mastery of all relevant details regarding the deployment of customer fit out solutions related to space, power, network connectivity, physical security, and containment
Clear experience with the deployment of Data Center Critical Infrastructure, particularly power and cooling fundamentals
Experience with both greenfield new build construction and expansion projects
Experience managing large scale data center projects (>50 MW)
Demonstrated ability to manage financial details for projects of significant scale
Demonstrated ability to successfully manage 3rd party contractors and vendors
Bachelor's degree in engineering or construction management preferred
Minimum 5 years relevant Data Center industry experience
Operational Fundamentals (Ability to drive performance, govern process compliance, hold people accountable, develop, and analyze KPIs, and achieve results)
Relationship management and development
Active listening skills
Ability to manage through change well, adapting as needed
Cross functional collaboration and teamwork
to address conflict promptly and diplomatically
Ability to make informed, responsible decisions while considering team input
Owner mentality (willing to commit, take responsibility, then be accountable for result)
Familiarity with MS Office suite, particularly Excel
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is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
High Level Overview of Role Best in class service delivery is critical to DataBank. The Core Services Service Delivery Technical Project Manager (TPM) knows all relevant details associated with deploying customer data center solutions related to space, power, network connectivity, physical security, and containment. Additionally, the Technical Project Manager collaborates with DataBank Construction Project Managers and Engineers to project manage the delivery of large-scale custom solutions for Enterprise or Hyperscale customers. This includes the delivery of custom designed Data Halls, Data Centers, or Data Center Campuses.
TPM team members are responsible for implementing engineering designs of DataBank's colocation products and services for our customers. This includes all aspects of a customer's custom design, ranging from collocation assets to critical Data Center infrastructure. TPMs own on time and on budget performance while assuring the delivery meets engineering and construction design specifications. They do this through end-to-end process & milestone management, budget tracking & reporting, and issue & risk management. An effective TPM will work cross functionally, and the ability to interact with Construction Management, Engineering Teams, Contractors, and Vendors is critical to success. The TPM provides best in class customer experience through verbal and written interaction, providing appropriate status reports that display a clear command of project details.
In addition to the above, the TPM is expected to support and enhance DataBank's award-winning culture.
Responsibilities
On site leadership presence, with primary office location in South Dallas (on location at least 80% of time with some weeks requiring 100% presence on site)
Project Manage a portfolio of large scale, multi-phase projects
Deliver projects on time, on budget, and in compliance with DataBank engineering design & standards
Provide excellent customer experience
Performance manage 3rd party vendors and contractors to project expectations, timelines, and budget
Proactively and consistently assess project risks and develop relevant mitigation strategies
Own issues associated with projects and drive resolution to assure success
Assure all systems of record are updated accurately and timely, and complete required administrative activity that allows for successful budget management, project completion, and revenue realization
Schedule and lead status calls for customers and internal stakeholders
Actively contribute to customer solution design conversations
Serve as team representative on cross functional calls related to project activity
Qualifications and Skills
Fundamental project management skills, including the ability to define custom project plans for complex or cross-functional efforts, create and regularly update status reports, effectively lead recurring project calls, track & manage deliverables/risks/issues, track & manage non-recurring cost budget and finances, achieve operational results through leadership/influence/ownership, and accurately maintain systems of record
PMP preferred but not required
Ability to manage a portfolio of projects
Excellent written and verbal communication
Mastery of all relevant details regarding the deployment of customer fit out solutions related to space, power, network connectivity, physical security, and containment
Clear experience with the deployment of Data Center Critical Infrastructure, particularly power and cooling fundamentals
Experience with both greenfield new build construction and expansion projects
Experience managing large scale data center projects (>50 MW)
Demonstrated ability to manage financial details for projects of significant scale
Demonstrated ability to successfully manage 3rd party contractors and vendors
Bachelor's degree in engineering or construction management preferred
Minimum 5 years relevant Data Center industry experience
Operational Fundamentals (Ability to drive performance, govern process compliance, hold people accountable, develop, and analyze KPIs, and achieve results)
Relationship management and development
Active listening skills
Ability to manage through change well, adapting as needed
Cross functional collaboration and teamwork
to address conflict promptly and diplomatically
Ability to make informed, responsible decisions while considering team input
Owner mentality (willing to commit, take responsibility, then be accountable for result)
Familiarity with MS Office suite, particularly Excel
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