Breckenridge, CO
Assistant General Manager - STR Property Management
Breckenridge, CO, Sevierville, Tennessee, United States, 37876
Description
Grand Welcome Great Smoky Mountains Franchise, a Brown and Buchanan Ventures Company, is a veteran owned and operated Vacation Rental Management company that offers a unique and powerful combination of a locally owned franchise and a national brand.
We are looking to hire an Assistant General Manager for the Great Smoky Mountains location (Sevierville, Gatlinburg, Wears Valley, Douglas Lake areas).
You’ll love being a member of the Grand Welcome Mammoth Lakes team if you
Enjoy building and maintaining excellent working relationships and achieving high customer satisfaction.
Value working for the greater good of the organization while taking care of your fellow team members, knowing that we work best as a team.
Are detail oriented while using our systems and always double-check your work.
Approach each situation with ownership and a disciplined initiative, never sacrificing quality.
Want to make a difference in growing the company while maintaining a work-life balance.
Job Summary The Assistant General Manager plays a vital role in supporting the overall operations and success of the company. This position assists the General Manager in overseeing the daily activities of the company, ensuring excellent customer service, efficient property management, and financial success. The Assistant General Manager collaborates with various teams, including guest services, housekeeping, and maintenance, to deliver exceptional guest experiences and optimize property performance.
Responsibilities Guest Journey Management
Assist the Guest Services team with the management of the guest journey from reservation confirmation through the guest stay and post-departure.
Oversee property maintenance and property turnover between guest stays.
Coordinate and manage vendors for property maintenance, repairs, and upgrades.
Ensure efficient supply management for property operations.
Maintain AFM (Assistant Field Manager) accountability and oversee day-to-day scheduling.
Work closely with the Guest Services team to ensure accurate and timely communication with guests, addressing special requests, and resolving issues.
Operational Support
Assist the General Manager in overseeing all aspects of property operations, including guest reservations, housekeeping, maintenance, and inventory management.
Conduct regular property inspections to ensure cleanliness, maintenance, and adherence to quality standards.
Support the Guest Services team in responding to guest inquiries, concerns, and complaints promptly and professionally, aiming for guest satisfaction.
Vendor Relations
Manage housekeepers to ensure homes are cleaned on time and always meet our brand standards.
Coordinate with vendors for property maintenance, repairs, and upgrades.
Staff Management and Training
Manage all AFMs ensure adherence to all expectations.
Responsible for initial training of all AFMs and continual education.
Provide guidance and support to team members, fostering a positive and collaborative work environment.
Job Type : Full Time
Expected hours : Salary
Pay : $56,000 - $65,000 per year
Schedule : 40 hours per week, to be determined based on need
If you want to come work, learn, and consistently hit your KPIs, you'll be recognized and rewarded. These include Client Referral Bonuses and a competitive salary scale with territory growth.
Benefits
Competitive salary with a compensation bonus for closing new client leads
Opportunities for advancement within a growing community
Training and support to enhance skills and knowledge
Health, vision, & dental insurance + 401k offerings
Provided equipment for the job
Positive and dynamic work environment with a supportive team
Work Location : In-person, multiple homes across the area
Requirements
Minimum of one (1) year experience in management (Required).
Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
Proven experience in property management, hospitality, or a similar role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Detail-oriented with exceptional organizational and problem-solving abilities.
Proficient in technology, including Microsoft Suite, property management systems, and relevant software applications.
Familiarity with vacation rental industry practices and trends.
Ability to work in a fast-paced, dynamic environment.
Ability to lift 20 pounds
Ability to walk up and down stairs
Reliable vehicle
Valid Driver's Licenses
#J-18808-Ljbffr
We are looking to hire an Assistant General Manager for the Great Smoky Mountains location (Sevierville, Gatlinburg, Wears Valley, Douglas Lake areas).
You’ll love being a member of the Grand Welcome Mammoth Lakes team if you
Enjoy building and maintaining excellent working relationships and achieving high customer satisfaction.
Value working for the greater good of the organization while taking care of your fellow team members, knowing that we work best as a team.
Are detail oriented while using our systems and always double-check your work.
Approach each situation with ownership and a disciplined initiative, never sacrificing quality.
Want to make a difference in growing the company while maintaining a work-life balance.
Job Summary The Assistant General Manager plays a vital role in supporting the overall operations and success of the company. This position assists the General Manager in overseeing the daily activities of the company, ensuring excellent customer service, efficient property management, and financial success. The Assistant General Manager collaborates with various teams, including guest services, housekeeping, and maintenance, to deliver exceptional guest experiences and optimize property performance.
Responsibilities Guest Journey Management
Assist the Guest Services team with the management of the guest journey from reservation confirmation through the guest stay and post-departure.
Oversee property maintenance and property turnover between guest stays.
Coordinate and manage vendors for property maintenance, repairs, and upgrades.
Ensure efficient supply management for property operations.
Maintain AFM (Assistant Field Manager) accountability and oversee day-to-day scheduling.
Work closely with the Guest Services team to ensure accurate and timely communication with guests, addressing special requests, and resolving issues.
Operational Support
Assist the General Manager in overseeing all aspects of property operations, including guest reservations, housekeeping, maintenance, and inventory management.
Conduct regular property inspections to ensure cleanliness, maintenance, and adherence to quality standards.
Support the Guest Services team in responding to guest inquiries, concerns, and complaints promptly and professionally, aiming for guest satisfaction.
Vendor Relations
Manage housekeepers to ensure homes are cleaned on time and always meet our brand standards.
Coordinate with vendors for property maintenance, repairs, and upgrades.
Staff Management and Training
Manage all AFMs ensure adherence to all expectations.
Responsible for initial training of all AFMs and continual education.
Provide guidance and support to team members, fostering a positive and collaborative work environment.
Job Type : Full Time
Expected hours : Salary
Pay : $56,000 - $65,000 per year
Schedule : 40 hours per week, to be determined based on need
If you want to come work, learn, and consistently hit your KPIs, you'll be recognized and rewarded. These include Client Referral Bonuses and a competitive salary scale with territory growth.
Benefits
Competitive salary with a compensation bonus for closing new client leads
Opportunities for advancement within a growing community
Training and support to enhance skills and knowledge
Health, vision, & dental insurance + 401k offerings
Provided equipment for the job
Positive and dynamic work environment with a supportive team
Work Location : In-person, multiple homes across the area
Requirements
Minimum of one (1) year experience in management (Required).
Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
Proven experience in property management, hospitality, or a similar role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Detail-oriented with exceptional organizational and problem-solving abilities.
Proficient in technology, including Microsoft Suite, property management systems, and relevant software applications.
Familiarity with vacation rental industry practices and trends.
Ability to work in a fast-paced, dynamic environment.
Ability to lift 20 pounds
Ability to walk up and down stairs
Reliable vehicle
Valid Driver's Licenses
#J-18808-Ljbffr