Sonova USA Inc.
Regional Manager Hearing Care - Florida
Sonova USA Inc., Delray Beach, Florida, United States, 33483
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection— from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We’re dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.
Guided by a culture of continuous improvement that fosters resilience and self‑motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work. Each of us plays a vital role in creating meaningful change.
Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.
Florida, United States
Regional Manager Hearing Care – Florida As the Regional Manager, Hearing Care, you will oversee a team of dedicated and compassionate Hearing Care Coordinators (HCCs). Your role will be vital in ensuring patients receive exceptional care and service. You will provide guidance and support to the HCCs within the region, ensuring they receive the necessary training to excel.
Location:
West Coast Florida – Hybrid Schedule with two remote days.
Fort Lauderdale/Orlando/Jacksonville, FL
Monday‑Friday 8:30 am‑5:00 pm.
Your role at AudioNova
Lead and develop a team of Hearing Care Coordinators, including recruitment, hiring and ongoing performance management.
Conduct up to 60% travel in Fort Lauderdale/Orlando/Jacksonville, FL.
Observe, explain, and coach on scheduled evaluations and capacity and demand.
Address performance issues proactively, providing coaching and conducting annual performance appraisals.
Review and ensure accuracy in regional collections and transactions.
Supervise clinic inventory control processes.
Oversee the insurance process and proper completion of patient Benefit Checks.
Monitor and evaluate transactional compliance duplication.
Provide comprehensive training to HCCs beyond initial onboarding and create mentoring partnerships among peers in the region.
Approve employee PTO and manage timecards in the ADP system.
Facilitate smooth onboarding and ongoing training and support of new HCCs.
Serve as subject‑matter expert on company systems, processes and policies & procedures.
Proactively address process issues and errors, ensuring HCCs adhere to SOPs and promptly follow up.
Cultivate strong relationships and provide support for HCCs, fostering effective communication between the Senior HCC and the HCCs.
Provide team support by coordinating, coaching and mentoring at community events.
Champion the company vision, mission and values, promoting team morale.
Operate in compliance with all local, state and federal laws and company policy and compliance standards.
Assess the potential ROI of local events, considering demographics, engagement and attendance.
Drive performance success by achieving KPIs related to demand for HCC account activities.
Effectively manage calendars and capacity, utilizing financial dashboards to review scheduled and completed evaluation targets.
Train HCCs on best practices for local area marketing activities and attend events.
Identify and evaluate local partnerships and provide business cases on potential ROI and opportunities.
Train HCCs on centrally driven marketing campaigns and how to handle responses from patients.
Conduct regular marketing training for HCCs.
Ensure marketing materials and practices in centers are current and on brand.
Report to marketing on a monthly basis on region and KPIs.
Drive sustainable engagement by leading the region’s yearly Engagement Survey (HearMe) and implementing strategies for improvement.
Other duties and responsibilities as assigned.
Job Qualifications Education
Bachelor’s Degree preferred.
Certifications
Not applicable.
Industry/Product Knowledge Required
Prior experience/knowledge with hearing aids is a plus.
Skills/Abilities
Professional verbal and written communication.
Strong relationship‑building skills with customers, physicians, clinical staff.
Experience with multiple EMR systems is a plus (RBS).
Experience with Microsoft Office and Outlook.
Knowledge of HIPAA regulations.
Ability to exhibit empathy.
Work Experience
2+ years in a health care environment preferred.
Previous management experience preferred.
Previous training experience preferred.
Previous customer service experience required.
Statement of Other Duties:
This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job‑related duties beyond those explicitly described.
Salary:
$60,000 – $80,000 + 10% bonus.
Sonova is an equal‑opportunity employer. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, disability or any other legally protected status.
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Guided by a culture of continuous improvement that fosters resilience and self‑motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work. Each of us plays a vital role in creating meaningful change.
Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.
Florida, United States
Regional Manager Hearing Care – Florida As the Regional Manager, Hearing Care, you will oversee a team of dedicated and compassionate Hearing Care Coordinators (HCCs). Your role will be vital in ensuring patients receive exceptional care and service. You will provide guidance and support to the HCCs within the region, ensuring they receive the necessary training to excel.
Location:
West Coast Florida – Hybrid Schedule with two remote days.
Fort Lauderdale/Orlando/Jacksonville, FL
Monday‑Friday 8:30 am‑5:00 pm.
Your role at AudioNova
Lead and develop a team of Hearing Care Coordinators, including recruitment, hiring and ongoing performance management.
Conduct up to 60% travel in Fort Lauderdale/Orlando/Jacksonville, FL.
Observe, explain, and coach on scheduled evaluations and capacity and demand.
Address performance issues proactively, providing coaching and conducting annual performance appraisals.
Review and ensure accuracy in regional collections and transactions.
Supervise clinic inventory control processes.
Oversee the insurance process and proper completion of patient Benefit Checks.
Monitor and evaluate transactional compliance duplication.
Provide comprehensive training to HCCs beyond initial onboarding and create mentoring partnerships among peers in the region.
Approve employee PTO and manage timecards in the ADP system.
Facilitate smooth onboarding and ongoing training and support of new HCCs.
Serve as subject‑matter expert on company systems, processes and policies & procedures.
Proactively address process issues and errors, ensuring HCCs adhere to SOPs and promptly follow up.
Cultivate strong relationships and provide support for HCCs, fostering effective communication between the Senior HCC and the HCCs.
Provide team support by coordinating, coaching and mentoring at community events.
Champion the company vision, mission and values, promoting team morale.
Operate in compliance with all local, state and federal laws and company policy and compliance standards.
Assess the potential ROI of local events, considering demographics, engagement and attendance.
Drive performance success by achieving KPIs related to demand for HCC account activities.
Effectively manage calendars and capacity, utilizing financial dashboards to review scheduled and completed evaluation targets.
Train HCCs on best practices for local area marketing activities and attend events.
Identify and evaluate local partnerships and provide business cases on potential ROI and opportunities.
Train HCCs on centrally driven marketing campaigns and how to handle responses from patients.
Conduct regular marketing training for HCCs.
Ensure marketing materials and practices in centers are current and on brand.
Report to marketing on a monthly basis on region and KPIs.
Drive sustainable engagement by leading the region’s yearly Engagement Survey (HearMe) and implementing strategies for improvement.
Other duties and responsibilities as assigned.
Job Qualifications Education
Bachelor’s Degree preferred.
Certifications
Not applicable.
Industry/Product Knowledge Required
Prior experience/knowledge with hearing aids is a plus.
Skills/Abilities
Professional verbal and written communication.
Strong relationship‑building skills with customers, physicians, clinical staff.
Experience with multiple EMR systems is a plus (RBS).
Experience with Microsoft Office and Outlook.
Knowledge of HIPAA regulations.
Ability to exhibit empathy.
Work Experience
2+ years in a health care environment preferred.
Previous management experience preferred.
Previous training experience preferred.
Previous customer service experience required.
Statement of Other Duties:
This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job‑related duties beyond those explicitly described.
Salary:
$60,000 – $80,000 + 10% bonus.
Sonova is an equal‑opportunity employer. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, disability or any other legally protected status.
#J-18808-Ljbffr