May Mobility
Fleet Command Center Specialist II Ann Arbor, MI
May Mobility, Ann Arbor, Michigan, us, 48113
May Mobility is transforming cities through autonomous technology to create a safer, greener, and more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.
Our vehicles do more than just drive themselves — they provide value to communities, bridge public transit gaps, and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access, and encouraging better land use in order to foster more green, vibrant, and livable spaces.
Job Summary The FCC Specialist II is responsible for overseeing the day‑to‑day operations of the Fleet Command Center team. The FCC Specialist II plays a critical role in improving FCC Operator performance, ensuring rider satisfaction, and maintaining effective communication across departments. As an FCC Specialist II, this role will support hiring and training FCCOs and serve as a first escalation point for questions or concerns regarding FCCO duties.
Primary responsibility on FCCO support for high level ride‑alongs
Hiring and training new FCCOs
Work alongside the training team to format and finalize training program
Create and maintain job description for contracted operators
Work cross‑functionally with site operations & engineering teams to provide input and feedback on upcoming events & new features
Assist with improving efficiency of scale
Coordination of upcoming events/building an agenda, tracking progress, and being responsible for next steps
Document daily summaries
Create ways for FCC Operators to practice and improve performance
Skills and Abilities Success in this role typically requires the following competencies:
Strong communication skills providing clear & concise information both written and verbal
Organizational skills
Ability to multitask and prioritize tasks, whilst managing various vehicles/lines of communication
Ability to track details and execute tasks through completion
Ability to work effectively with team members at all levels of the organization
Qualifications and Experience Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:
Required Qualifications:
3‑5 years of experience in dispatching, logistics, transportation, or operations.
Experience in fleet coordination, route optimization, and operator communication
High school diploma or equivalent.
Desirable Qualifications:
3‑5 years experience in operations, logistics, or transportation at a management level
5+ years experience in general operations, logistics, dispatching or transportation
Physical Requirements
Standard office working conditions which includes but is not limited to:
Prolonged sitting
Prolonged standing
Prolonged computer use
Benefits and Perks
Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate.
Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
Rich retirement benefits, including an immediately vested employer safe harbor match.
Generous paid parental leave as well as a phased return to work.
Flexible vacation policy in addition to paid company holidays.
Total Wellness Program providing numerous resources for overall wellbeing.
Note to Recruitment Agencies:
May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.
Salary Range: $55,000 - $65,000 USD
May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities.
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Our vehicles do more than just drive themselves — they provide value to communities, bridge public transit gaps, and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access, and encouraging better land use in order to foster more green, vibrant, and livable spaces.
Job Summary The FCC Specialist II is responsible for overseeing the day‑to‑day operations of the Fleet Command Center team. The FCC Specialist II plays a critical role in improving FCC Operator performance, ensuring rider satisfaction, and maintaining effective communication across departments. As an FCC Specialist II, this role will support hiring and training FCCOs and serve as a first escalation point for questions or concerns regarding FCCO duties.
Primary responsibility on FCCO support for high level ride‑alongs
Hiring and training new FCCOs
Work alongside the training team to format and finalize training program
Create and maintain job description for contracted operators
Work cross‑functionally with site operations & engineering teams to provide input and feedback on upcoming events & new features
Assist with improving efficiency of scale
Coordination of upcoming events/building an agenda, tracking progress, and being responsible for next steps
Document daily summaries
Create ways for FCC Operators to practice and improve performance
Skills and Abilities Success in this role typically requires the following competencies:
Strong communication skills providing clear & concise information both written and verbal
Organizational skills
Ability to multitask and prioritize tasks, whilst managing various vehicles/lines of communication
Ability to track details and execute tasks through completion
Ability to work effectively with team members at all levels of the organization
Qualifications and Experience Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:
Required Qualifications:
3‑5 years of experience in dispatching, logistics, transportation, or operations.
Experience in fleet coordination, route optimization, and operator communication
High school diploma or equivalent.
Desirable Qualifications:
3‑5 years experience in operations, logistics, or transportation at a management level
5+ years experience in general operations, logistics, dispatching or transportation
Physical Requirements
Standard office working conditions which includes but is not limited to:
Prolonged sitting
Prolonged standing
Prolonged computer use
Benefits and Perks
Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate.
Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
Rich retirement benefits, including an immediately vested employer safe harbor match.
Generous paid parental leave as well as a phased return to work.
Flexible vacation policy in addition to paid company holidays.
Total Wellness Program providing numerous resources for overall wellbeing.
Note to Recruitment Agencies:
May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.
Salary Range: $55,000 - $65,000 USD
May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities.
#J-18808-Ljbffr