Spectraforce Technologies
Position Title: Intake Specialist
Length of Contract: 06 Months
Location/Site:
North Chicago, IL 60064
The Intake Specialist role works to support the Patient Assistance Program (PAP) through providing initial triaging of patient applications, including data entry and coordination of work through the appropriate channels as determined by established business rules.
Responsibilities:
Completes the intake process of all applications into Customer Relationship Management System (CRM)
Associates and tags all images to the patient, data enters all information including patient demographic information, physician information, drug information, and all relevant application data such as income information, household information and insurance information into the CRM
Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data
Completes initial assessment of simplified application
Identify appropriate work flow based upon business rules
Collaborate cross functionally to ensure processes are followed according to business rules and policies
Ensure all patient cases are documented in the CRM in accordance with all business rules and policies
Conduct renewal and year end recertification's process as determined by the AbbVie Patient Assistance Program
Readily assists on special project within job scope to improve reimbursement optimization when requested by management
Manages incoming and outgoing mail
Qualifications:
High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
A minimum of 1-3 years' experience within an office or administrative setting
Exposure to core insurance (Medical and Pharmacy Benefit) knowledge a plus
Strong attention to detail and work independently with minimal direction
High quality customer service skills
Ability to express ideas clearly in both written and oral communications
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Length of Contract: 06 Months
Location/Site:
North Chicago, IL 60064
The Intake Specialist role works to support the Patient Assistance Program (PAP) through providing initial triaging of patient applications, including data entry and coordination of work through the appropriate channels as determined by established business rules.
Responsibilities:
Completes the intake process of all applications into Customer Relationship Management System (CRM)
Associates and tags all images to the patient, data enters all information including patient demographic information, physician information, drug information, and all relevant application data such as income information, household information and insurance information into the CRM
Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data
Completes initial assessment of simplified application
Identify appropriate work flow based upon business rules
Collaborate cross functionally to ensure processes are followed according to business rules and policies
Ensure all patient cases are documented in the CRM in accordance with all business rules and policies
Conduct renewal and year end recertification's process as determined by the AbbVie Patient Assistance Program
Readily assists on special project within job scope to improve reimbursement optimization when requested by management
Manages incoming and outgoing mail
Qualifications:
High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
A minimum of 1-3 years' experience within an office or administrative setting
Exposure to core insurance (Medical and Pharmacy Benefit) knowledge a plus
Strong attention to detail and work independently with minimal direction
High quality customer service skills
Ability to express ideas clearly in both written and oral communications
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