Mass General Brigham Incorporated.
You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel. )* Triage incoming requests and issues from business customers.* Partners with stakeholders to identify, evaluate, and document requests.* Work with members of the organization to model and deliver data needed to support operations of the business.* Drive intake requests through lifecycle of data collection, evaluation, and approval
+ Act as a liaison between customers and internal Data and Analytic teams to assure accurate problem or request interpretation. Courteously obtain and convey concise problem information as needed to properly inform escalated issues and minimize re-work in hand-offs
+ Prepare, coordinate, and facilitate cross team meetings with site and Data and Analytic representation required to identify requirements and confirm scope of requests* Provide a high degree of customer service* Responsible for providing a thoughtful initial assessment of all requests, resolving issues within their abilities quickly, and escalating in a timely manner when beyond their capabilities* Assist Data Access & Security Lead with the access request process for all data repositories within the ecosystem allowing for a centralized and coordinated process for all users, leading this workflow when necessary* Coordinate and track identity management and access maintenance procedures* Track progress of tickets and follows up with other support staff involved to ensure service requests and incidents are resolved and customer communication is complete* Continually grow general knowledge of company culture, systems, and applications to increase the ability to resolve requests on first contact* Work across the workstreams within the Data and Analytics Center of Excellence to support and build a knowledge base repository to help drive self-service and efficient problem resolution* Identify opportunities to enhance the user support knowledge base and/or create new user support aids, including FAQs, tip sheets, and trainings* Continuously evaluate the Data and Analytics intake approach to make process improvements, and ensure effective and efficient workflow is used to expedite evaluation of requests* Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration* Perform other duties as assigned* Bachelor's Degree Information Systems required or Bachelor's Degree Related Field of Study required* MGB can consider and review experience in lieu of a degree* 3-5 years' experience, preferably in healthcare data analytics* 2+ years' experience with analytics support, business intelligence or data warehouse environment and EPIC experience is preferred* Data analysis skills, both qualitative and quantitative* Ability to communicate clearly and work well with business users to gather requirements* Experience in planning and leading cross team meetings, facilitation and presentation are required* Proficient in basic SQL is a plus* Knowledge of Cognos Analytics, Tableau, Power BI or other Business Intelligence tools preferred.* Project Management experience including tools such as Adobe Workfront, Service Now, Azure DevOps or other project organization tools a plus* Experience in business requirements gathering required* Experience in creating and executing test cases required* Pro-active, process-driven, with a strong focus on understanding and exceeding the expectations of the customer* Candidate should have an understanding of basic financial and business principles in healthcare setting* Epic Clarity experience a plus* A combination of education and experience may be substituted for requirements* Excellent written and verbal communication skills* Strong project management and organizational skills* Detail oriented and experienced in leading projects from initiation to completion* Attentive and intellectually curious, possessing the will and perseverance to aid and resolve issues* Comfortable organizing and leading discussions with a broad range of end-users and/or leadership* Experience with ITIL service desk functionality* Proficiency in Windows and MS Office 365, familiarity with ServiceNow, Collibra, or similar tools* Uses critical thinking to develop content e.g., PowerPoint, Metric Dashboards* Ability to work effectively in a complex and agile environment while remaining flexible and adaptable* High-energy, high-impact, team-oriented professional that builds strong working relationshipsCombat disease. Hold a hand. Help people. Impact the world.Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.We recognize that increasing value and continuously improving quality are essential to maintaining excellence. #J-18808-Ljbffr
+ Act as a liaison between customers and internal Data and Analytic teams to assure accurate problem or request interpretation. Courteously obtain and convey concise problem information as needed to properly inform escalated issues and minimize re-work in hand-offs
+ Prepare, coordinate, and facilitate cross team meetings with site and Data and Analytic representation required to identify requirements and confirm scope of requests* Provide a high degree of customer service* Responsible for providing a thoughtful initial assessment of all requests, resolving issues within their abilities quickly, and escalating in a timely manner when beyond their capabilities* Assist Data Access & Security Lead with the access request process for all data repositories within the ecosystem allowing for a centralized and coordinated process for all users, leading this workflow when necessary* Coordinate and track identity management and access maintenance procedures* Track progress of tickets and follows up with other support staff involved to ensure service requests and incidents are resolved and customer communication is complete* Continually grow general knowledge of company culture, systems, and applications to increase the ability to resolve requests on first contact* Work across the workstreams within the Data and Analytics Center of Excellence to support and build a knowledge base repository to help drive self-service and efficient problem resolution* Identify opportunities to enhance the user support knowledge base and/or create new user support aids, including FAQs, tip sheets, and trainings* Continuously evaluate the Data and Analytics intake approach to make process improvements, and ensure effective and efficient workflow is used to expedite evaluation of requests* Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration* Perform other duties as assigned* Bachelor's Degree Information Systems required or Bachelor's Degree Related Field of Study required* MGB can consider and review experience in lieu of a degree* 3-5 years' experience, preferably in healthcare data analytics* 2+ years' experience with analytics support, business intelligence or data warehouse environment and EPIC experience is preferred* Data analysis skills, both qualitative and quantitative* Ability to communicate clearly and work well with business users to gather requirements* Experience in planning and leading cross team meetings, facilitation and presentation are required* Proficient in basic SQL is a plus* Knowledge of Cognos Analytics, Tableau, Power BI or other Business Intelligence tools preferred.* Project Management experience including tools such as Adobe Workfront, Service Now, Azure DevOps or other project organization tools a plus* Experience in business requirements gathering required* Experience in creating and executing test cases required* Pro-active, process-driven, with a strong focus on understanding and exceeding the expectations of the customer* Candidate should have an understanding of basic financial and business principles in healthcare setting* Epic Clarity experience a plus* A combination of education and experience may be substituted for requirements* Excellent written and verbal communication skills* Strong project management and organizational skills* Detail oriented and experienced in leading projects from initiation to completion* Attentive and intellectually curious, possessing the will and perseverance to aid and resolve issues* Comfortable organizing and leading discussions with a broad range of end-users and/or leadership* Experience with ITIL service desk functionality* Proficiency in Windows and MS Office 365, familiarity with ServiceNow, Collibra, or similar tools* Uses critical thinking to develop content e.g., PowerPoint, Metric Dashboards* Ability to work effectively in a complex and agile environment while remaining flexible and adaptable* High-energy, high-impact, team-oriented professional that builds strong working relationshipsCombat disease. Hold a hand. Help people. Impact the world.Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.We recognize that increasing value and continuously improving quality are essential to maintaining excellence. #J-18808-Ljbffr