N6.com
We are seeking a highly skilled and scientifically driven Senior Scientist, Customer Success to join our team. This role blends deep hands-on genomics expertise with customer-facing scientific leadership. The ideal candidate will help customers generate outstanding data, strengthen scientific advocacy for our platform, support publications, and expand the applications of our technology through collaborations and field engagement.
This position includes on-site experimental work in Pleasanton as well as travel to customer locations, collaborations, conferences, and KOL visits.
Key Responsibilities:
Education
Build and maintain deep scientific relationships with customers and key accounts. Support customers in preparing manuscripts, posters, abstracts, and presentations. Identify high-potential customer datasets suitable for publication or case studies. Strengthen customer trust and advocacy through consistent scientific engagement. Applications Discovery & Market Expansion:
Explore and validate new application areas across NGS, single-cell, spatial, microbial, forensic, and translational genomics. Track emerging trends and identify opportunities where the platform provides unique advantages. Build collaborations with KOLs in high-impact research domains. Develop application notes, benchmarking datasets, protocols, and internal scientific resources. Scientific Leadership & External Presence:
Represent the company at conferences, workshops, customer visits, and seminars. Deliver high-quality scientific talks and poster presentations. Act as a scientific ambassador to external labs, core facilities, and institutions. Support the broader scientific narrative around customer success and application innovation. Hands-On Experimental & Analytical Work (On-Site in Pleasanton):
Perform NGS library prep, PCR workflows, and molecular biology experiments. Analyze NGS datasets, run QC, troubleshoot workflows, and support data interpretation. Generate high-quality datasets for publications, collaborations, and internal benchmarking. Support R&D teams with application-driven method development and validation. Work across diverse assays including WGS, RNA-seq, 16S, targeted panels, single-cell, spatial, cfDNA, and forensic genomics. Qualifications:
PhD in Molecular Biology, Genomics, Bioengineering, or related field. Postdoctoral experience strongly preferred. Extensive hands-on NGS experience, ideally from a core facility or high-throughput genomics environment. Experience spanning multiple genomic applications (WGS, RNA-seq, single-cell, spatial, microbial, etc.). Strong scientific writing and communication skills. Proficiency with NGS data analysis and common bioinformatics tools. Comfortable working cross-functionally with R&D, Product, Sales, and Marketing teams. Bonus Skills:
Experience in single-cell or spatial transcriptomics. Background in forensics, clinical, or translational genomics. Track record of scientific publications, posters, or collaborations. Experience identifying, building, or working with KOL networks. Mix of laboratory-based experimental work and field-based scientific engagement. Requires travel to customer sites, conferences, and collaborative visits (~30%). On-site work involves NGS library preparation, PCR workflows, and molecular biology experiments. Fast-paced environment with cross-functional collaboration. High level of scientific rigor, communication, and customer interaction required. Why This Role Matters:
This role directly influences customer outcomes, scientific credibility, and the advancement of new applications for our platform. You will help shape the scientific reputation of the company, strengthen community advocacy, and accelerate discovery in multiple genomics fields.
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Education
Build and maintain deep scientific relationships with customers and key accounts. Support customers in preparing manuscripts, posters, abstracts, and presentations. Identify high-potential customer datasets suitable for publication or case studies. Strengthen customer trust and advocacy through consistent scientific engagement. Applications Discovery & Market Expansion:
Explore and validate new application areas across NGS, single-cell, spatial, microbial, forensic, and translational genomics. Track emerging trends and identify opportunities where the platform provides unique advantages. Build collaborations with KOLs in high-impact research domains. Develop application notes, benchmarking datasets, protocols, and internal scientific resources. Scientific Leadership & External Presence:
Represent the company at conferences, workshops, customer visits, and seminars. Deliver high-quality scientific talks and poster presentations. Act as a scientific ambassador to external labs, core facilities, and institutions. Support the broader scientific narrative around customer success and application innovation. Hands-On Experimental & Analytical Work (On-Site in Pleasanton):
Perform NGS library prep, PCR workflows, and molecular biology experiments. Analyze NGS datasets, run QC, troubleshoot workflows, and support data interpretation. Generate high-quality datasets for publications, collaborations, and internal benchmarking. Support R&D teams with application-driven method development and validation. Work across diverse assays including WGS, RNA-seq, 16S, targeted panels, single-cell, spatial, cfDNA, and forensic genomics. Qualifications:
PhD in Molecular Biology, Genomics, Bioengineering, or related field. Postdoctoral experience strongly preferred. Extensive hands-on NGS experience, ideally from a core facility or high-throughput genomics environment. Experience spanning multiple genomic applications (WGS, RNA-seq, single-cell, spatial, microbial, etc.). Strong scientific writing and communication skills. Proficiency with NGS data analysis and common bioinformatics tools. Comfortable working cross-functionally with R&D, Product, Sales, and Marketing teams. Bonus Skills:
Experience in single-cell or spatial transcriptomics. Background in forensics, clinical, or translational genomics. Track record of scientific publications, posters, or collaborations. Experience identifying, building, or working with KOL networks. Mix of laboratory-based experimental work and field-based scientific engagement. Requires travel to customer sites, conferences, and collaborative visits (~30%). On-site work involves NGS library preparation, PCR workflows, and molecular biology experiments. Fast-paced environment with cross-functional collaboration. High level of scientific rigor, communication, and customer interaction required. Why This Role Matters:
This role directly influences customer outcomes, scientific credibility, and the advancement of new applications for our platform. You will help shape the scientific reputation of the company, strengthen community advocacy, and accelerate discovery in multiple genomics fields.
#J-18808-Ljbffr