Alaska Commercial Company
In your role as the Director of Operations at Alaska Commercial Company (ACC), you will lead the profitable growth of the ACC Stores within the strategic directions and tasks provided by the Vice President & General Manager.
Joining ACC gives you the opportunity to grow and develop throughout the company, a competitive salary, benefits package, and to be part of a dynamic and diverse culture. ACC is a growing company with a long history of serving rural Alaskans. For more than 150 years, we have provided groceries and general merchandise to the people of Alaska. In 1992, the company was purchased by The North West Company (NWC) from then-owner The Commercial Enterprise Development Corporation of Alaska. This acquisition by NWC made the combined companies the largest North American rural retailers and one of the largest employers in the State of Alaska. Learn more about ACC at www.alaskacommercial.com.
Key Accountabilities
Cultivate the sales and profitability of the stores within the region of accountability
Ensure solid execution and audit at the store level of all corporate programs, processes, and initiatives that pertain to customer service, front office, overall store work processes, staff productivity, expense controls, financial services, asset management, and ancillary businesses
Coordinate and monitor store-specific implementation plans that pertain to customer service, front office, overall store work processes, staff productivity, expense controls, financial services, asset management, and ancillary businesses
Develop store staff capability related to customer service, front office, overall work processes, staff productivity, expense controls, financial services, asset management, and ancillary businesses within a region of stores
Collaborate and communicate with support teams throughout corporate and logistics to achieve corporate goals
Plan and develop business relationships with key stakeholders and political leaders within Rural Alaska
Develop expert, in-depth knowledge related to store-specific operations, competitors, and markets within the region of stores
Ensure that all plans and region-wide execution are customer driven
As an employee, accountable to:
Work effectively and with a total commitment to tasks assigned by the manager
Know your customers and be focused on their needs
Have conviction and passion for doing great work
Give your manager best advice
Identify opportunities for continuous improvement
Stay within policy
Work with and support peers according to the vision set by your manager
As a Manager, accountable for:
12-14 stores, depending on the region of accountability
Subordinates’ outputs and working behaviors
Building a team of increasingly capable subordinates
Model leadership practices and NWC shared principles
As a Manager once Removed (MoR), accountable for:
Talent pool development (succession planning and mentoring)
Ensuring active demonstration of NWC shared principles and quality of management practices of subordinate managers
Ensuring cross-functional teamwork within your area
Hearing appeals by SORs
Desired skills & experience
Bachelor’s Degree or equivalent combination of education and a minimum of 3 years’ experience preferred but not required
Intermediate knowledge and ability using MS Office 2007 and above
Intermediate computer abilities
Previous retail management experience is a must
Self-motivated to work quickly and efficiently to complete the entire task within time limits
Ability to correctly manage time to meet deadlines and targets
Ability to quickly adapt to new operating environments, situations, and cultures
Ability to relate and align all duties, customer interactions, and other activities to an underlying business purpose
Excellent customer service skills and ability to communicate clearly and effectively
Knowledge of rural Alaska is a plus
Working conditions
Work in office and warehouse environment
Ability to lift 40+lbs
Work extended hours several days a week, including occasional work on weekends
Fast-paced office environment
Ability to sit or stand in one place for long periods
Multiple phone calls and meetings on a daily/weekly basis
Work in an open-area office environment
Travel throughout rural Alaska up to 50% of the year, sometimes in extreme weather conditions
Location: Anchorage, AK Reports to: Vice President of Operations & General Manager
We create a collaborative and constructive culture by:
Acting with integrity • Fostering excellence • Respecting others • Working collaboratively • Being accountable
The North West Company is committed to inclusion and diversity and encourages applications from all candidates, including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.
You may include your resume and cover letter together as a single document. A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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Joining ACC gives you the opportunity to grow and develop throughout the company, a competitive salary, benefits package, and to be part of a dynamic and diverse culture. ACC is a growing company with a long history of serving rural Alaskans. For more than 150 years, we have provided groceries and general merchandise to the people of Alaska. In 1992, the company was purchased by The North West Company (NWC) from then-owner The Commercial Enterprise Development Corporation of Alaska. This acquisition by NWC made the combined companies the largest North American rural retailers and one of the largest employers in the State of Alaska. Learn more about ACC at www.alaskacommercial.com.
Key Accountabilities
Cultivate the sales and profitability of the stores within the region of accountability
Ensure solid execution and audit at the store level of all corporate programs, processes, and initiatives that pertain to customer service, front office, overall store work processes, staff productivity, expense controls, financial services, asset management, and ancillary businesses
Coordinate and monitor store-specific implementation plans that pertain to customer service, front office, overall store work processes, staff productivity, expense controls, financial services, asset management, and ancillary businesses
Develop store staff capability related to customer service, front office, overall work processes, staff productivity, expense controls, financial services, asset management, and ancillary businesses within a region of stores
Collaborate and communicate with support teams throughout corporate and logistics to achieve corporate goals
Plan and develop business relationships with key stakeholders and political leaders within Rural Alaska
Develop expert, in-depth knowledge related to store-specific operations, competitors, and markets within the region of stores
Ensure that all plans and region-wide execution are customer driven
As an employee, accountable to:
Work effectively and with a total commitment to tasks assigned by the manager
Know your customers and be focused on their needs
Have conviction and passion for doing great work
Give your manager best advice
Identify opportunities for continuous improvement
Stay within policy
Work with and support peers according to the vision set by your manager
As a Manager, accountable for:
12-14 stores, depending on the region of accountability
Subordinates’ outputs and working behaviors
Building a team of increasingly capable subordinates
Model leadership practices and NWC shared principles
As a Manager once Removed (MoR), accountable for:
Talent pool development (succession planning and mentoring)
Ensuring active demonstration of NWC shared principles and quality of management practices of subordinate managers
Ensuring cross-functional teamwork within your area
Hearing appeals by SORs
Desired skills & experience
Bachelor’s Degree or equivalent combination of education and a minimum of 3 years’ experience preferred but not required
Intermediate knowledge and ability using MS Office 2007 and above
Intermediate computer abilities
Previous retail management experience is a must
Self-motivated to work quickly and efficiently to complete the entire task within time limits
Ability to correctly manage time to meet deadlines and targets
Ability to quickly adapt to new operating environments, situations, and cultures
Ability to relate and align all duties, customer interactions, and other activities to an underlying business purpose
Excellent customer service skills and ability to communicate clearly and effectively
Knowledge of rural Alaska is a plus
Working conditions
Work in office and warehouse environment
Ability to lift 40+lbs
Work extended hours several days a week, including occasional work on weekends
Fast-paced office environment
Ability to sit or stand in one place for long periods
Multiple phone calls and meetings on a daily/weekly basis
Work in an open-area office environment
Travel throughout rural Alaska up to 50% of the year, sometimes in extreme weather conditions
Location: Anchorage, AK Reports to: Vice President of Operations & General Manager
We create a collaborative and constructive culture by:
Acting with integrity • Fostering excellence • Respecting others • Working collaboratively • Being accountable
The North West Company is committed to inclusion and diversity and encourages applications from all candidates, including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.
You may include your resume and cover letter together as a single document. A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
#J-18808-Ljbffr