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Resolute Digital, a Weber Shandwick Company

Vice President, Client Experience - Healthcare

Resolute Digital, a Weber Shandwick Company, Los Angeles, California, United States, 90079

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Vice President – West Coast Healthcare Practice We are seeking a strong

Vice President to join our West Coast Healthcare Practice

with offices in Los Angeles, San Francisco and Seattle. The Vice President will have proven leadership and client service skills with a demonstrated ability to manage integrated communications programs for broadscale consumer programs, as well as data and regulatory milestones. The candidate will be the day‑to‑day contact for clients, manage communications across a cross‑functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long‑term partnerships and client satisfaction.

Responsibilities:

Manage programs involving integrated media strategies, reputation management, executive thought leadership, internal communications and crisis communications to drive corporate reputation for pharmaceutical, biotech, medical device and health association clients and prospects.

Oversee communications programs in support of regulated products including pharmaceuticals and medical devices, including sharing of clinical data and regulatory milestones.

Under senior guidance, support development of strategic plans and recommendations tailored to clients’ business objectives.

Draft key messaging and execute on materials proposed in plans, including but not limited to enterprise‑level content, media strategies and pitches, narratives, strategic decks, and content for branded and unbranded disease awareness campaigns.

Maintain daily client contact, serving as a trusted resource and advisor.

Facilitate cross‑functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans.

Act as an effective, two‑way translator between clients and teams, actively counseling development of work in the best interest of all parties.

Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience.

Have ownership of client financials and profitability.

Coordinate integration with other agency partners and successfully navigate relationships across internal stakeholders, clients and agency partners.

Manage ongoing team resourcing/staffing to ensure successful delivery of work product.

Actively participate in agency development and assist with new business.

Serve as leader and actively mentor team members to support their professional development and contribute to agency culture and goals.

Basic Qualifications:

Bachelor’s Degree Required

8+ years of experience in PR inclusive of agency experience working on large scale integrated communications campaigns

Strong project management skills and attention to detail

Experience managing high‑performing teams; mentoring team members

Confident presenter and persuasive speaker

Additional Qualifications

Deep knowledge of the pharma regulatory landscape

Experience, at an agency or in‑house, managing a large pharmaceutical account (over $1 million in billings) and the keen organizational skills needed to do so. Experience on accounts that span multiple cities with integrated account teams preferred

Excellent written, verbal and interpersonal communication skills

Great track record of success leading teams and developing talent

Proficiency in MSOffice, advanced proficiency in PowerPoint and other presentation platforms

Desired Qualifications

An entrepreneurial spirit, strong leadership qualities and a collaborative attitude

Propensity to organize thinking, break down complexity and manage shifting priorities at a fast pace

Medical

Vision

401k (with employer match)

Tuition Reimbursement

Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul

Short-Term Disability

Paid Employee Family Leave

Family Building Benefit

CA Salary range: $152,000 – $185,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Senior Vice President – Client Operations and Project Management Weber Shandwick is seeking a highly strategic and collaborative Senior Vice President to join our Client Operations and Project Management capability. This individual will play a critical role in driving operational excellence, cultivating talent, and aligning business objectives with operational strategies to achieve long‑term success.

As a leader in this space, the SVP will be responsible for overseeing large‑scale new account transitions, driving transformations within existing client work, and leading the operational setup for new clients, including establishing processes, teams, and ways of working to ensure success. Additionally, the role will focus on elevating internal processes, ensuring financial health, and fostering team growth.

Key Responsibilities

Strategically uncover growth opportunities within departments and support the Client Operations and PM leadership team through focused, actionable planning to drive results.

Lead large‑scale transformation efforts tailored to existing clients and internal teams, aligning operations with Weber Shandwick’s business goals and ensuring consistent optimization and efficiency across all functions.

Lead the operational setup for new clients by establishing streamlined processes, building high‑performing teams, and defining ways of working to ensure seamless integration and delivery excellence.

Provide strategic operational consultation by identifying risks and opportunities, driving large‑scale operational models, and delivering actionable solutions.

Act as an escalation point for operational challenges, ensuring seamless issue mitigation and continuous improvement.

Partner with agency leadership to reinforce and promote the value of Client Operations and PM services as a growth engine for the agency and drive overall capability growth.

Oversee the fiscal health across Clients and the remit assigned within the Client Operations and PM capability, ensuring billability, utilization, and sustainable financial practices.

Negotiate large‑scale, global and complex scopes, agreements, and budgets with clients, procurement, and internal parties such as Finance and Legal.

Provide guidance on margin management and revenue growth by reviewing scopes of work and partnering with leadership on effective financial strategies.

Lead the development of high performing teams by strategically define training opportunities, lead educational sessions with senior agency leaders/offices, and actively sponsor and mentor emerging diverse talent to foster a culture of inclusivity.

Drive inclusive hiring practices in collaboration with Talent Acquisition while managing and coaching a diverse team to develop the next generation of Weber Shandwick leaders.

Requirements

15+ years of experience, with a demonstrated ability to lead complex operations at a global scale.

Deep understanding of operational processes, financial management, and business strategy.

Exceptional leadership skills, with the ability to inspire and manage diverse teams while fostering a culture of inclusion and collaboration.

Experience negotiating client contracts, scopes, and budgets with a focus on delivering both strategic and financial value.

Strong communication and interpersonal skills, with the ability to work effectively with senior leadership, cross‑functional teams, and clients.

Excellent communication and organizational skills.

Medical

Vision

401k (with employer match)

Tuition Reimbursement

Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul

Short-Term Disability

Paid Employee Family Leave

Family Building Benefit

California/Washington Salary range: $160,000 – $200,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Manager – West Coast Consumer Practice We are looking for a strong

Manager

with both account management and media relations experience to join our West Coast Consumer practice!

Are you a candidate with a passion for working with a range of clients (variety is the spice of life!), who is familiar with the current media landscape across verticals (consumer, tech, business and trade), is in tune with pop culture and who has proven experience leading cross‑functional internal, agency and client teams to execute integrated campaigns?

Then this role is for you.

The Essentials

Thinking: Has intellectual curiosity, creativity and critical thinking skills; is able to connect the dots and evaluate opportunities strategically to ensure they break through and deliver on client goals.

Earned-First Storytelling: Understands the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next.

Communication: Speaks, writes and edits succinctly and in a compelling manner.

Leadership: Experience and a love for leading a team of other curious colleagues, clients and agency partners to execute flawlessly and to the highest quality standards.

Client Service: A record of exceptional client service with the ability to counsel and interact effectively with senior management at client organizations.

Management: Strong project management skills with the ability to ensure the team creates and meets deadlines. Works well in a fast pace environment.

Interpersonal: Plays nice, whether it’s on a team, across geographies or independently.

Technical: Is familiar with Word, PowerPoint, Excel and Outlook – media databases and social tracking tools are a bonus.

Detail-Oriented: Has a keen attention to detail and a commitment to delivering clear and precise work, whether it’s a client‑facing email, a strategic deck, a narrative, a recap report – or even just a Slack.

Spark: Understands what sets themselves apart. And what is means to do good, impactful work.

Obsession with Culture: A clear understanding of what drives culture, with a passion for tapping into pop culture to reach broad and diverse audiences.

Financial Acumen: Experience managing clients’ budgets and allocating agency resources accordingly.

What We’re Looking For:

A senior account management expert with a minimum of 3‑4 years of experience and a background in consumer, consumer‑tech, travel, fashion and/or CPG PR.

BA or BS in Public Relations, Communications, Journalism or related field.

Strong experience with both large‑scale and start‑up business environments preferred.

Client interaction, media relations and industry knowledge.

Excellent communication/presentation skills; verbal and written.

Management of earned media campaigns including thought leadership, product launches, earned‑first creative campaigns, and more.

Ability to counsel senior clients and their executives with flawless earned media strategy and creative storytelling.

Manage clients, team resources and deliverables around major campaigns and programs.

Can integrate earned media strategy seamlessly with digital, social and paid.

Experience in new business development and organic business growth efforts in support of new business pitches.

Medical

Vision

401k (with employer match)

Tuition Reimbursement

Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul

Short-Term Disability

Paid Employee Family Leave

Family Building Benefit

[California/Washington] Salary range: $74,000 – $85,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Account Director – Weber Advisory Team Weber Shandwick West is hiring an

Account Director

to join our

Weber Advisory team , with a focus on

corporate reputation, executive visibility, and thought leadership storytelling . This is a chance to help leading companies define their voice, protect and enhance their reputation, and connect with the audiences that matter most.

We’re looking for a

media‑minded communicator

with proven success securing

tier‑one business, financial, and national media coverage . You should bring experience shaping executive platforms and narratives, translating complex issues into compelling stories, and guiding clients through today’s fast‑moving reputation landscape.

What You’ll Do

Serve as the

day‑to‑day lead

on high‑profile corporate, financial, and B2B accounts.

Drive

corporate reputation programs

spanning executive visibility, thought leadership, media engagement, and issues management.

Develop and execute

integrated PR plans , setting goals and identifying stories that advance client reputation and business objectives.

Build and maintain strong

relationships with tier‑one media — from business press to national outlets — and deliver consistent, high‑quality coverage.

Shape

executive platforms , from LinkedIn visibility strategies to keynote speeches and media profiles.

Write, edit, and polish content including

press materials, op‑eds, key messages, blogs, briefing docs, and thought leadership pieces .

Provide

strategic counsel to senior clients, anticipating risks and opportunities in a rapidly evolving environment.

Manage teams and projects with precision, ensuring

flawless execution on time and on budget.

Monitor industry trends, offering

strategic insights that inform both client work and team recommendations.

What We’re Looking For

6+ years of communications experience , ideally in an agency or corporate setting.

Proven track record securing

tier‑one business and national media coverage .

Experience developing

executive visibility programs and

thought leadership platforms .

Excellent

writing and storytelling skills , with the ability to distill complex topics into sharp, engaging narratives.

Strong project management skills, able to

juggle competing priorities and lead teams effectively.

Media‑savvy, digitally fluent , and comfortable navigating today’s integrated media environment.

Experience in

financial services, professional services, or corporate B2B

a plus.

Medical

Vision

401k (with employer match)

Tuition Reimbursement

Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul

Short-Term Disability

Paid Employee Family Leave

Family Building Benefit

Salary range: $100,000 – $130,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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