Software Support Engineer Manager (Like a Service Desk Manager)

# Software Support Engineer Manager (Like a Service Desk Manager)## Jobs via DiceFull-time Remote Atlanta, GA### Job DescriptionJob Title: Software Support Engineering ManagerLocation: Atlanta, GA (Remote)Type: Full-TimeImportant:• Must have a valid LinkedIn profile• Must have strong, stable work history• MUST have FinTech experienceAbout The ClientOur client is a fast-growing powerhouse transforming digital banking experiences for top U.S. financial institutions. Their platform delivers an API-first architecture, plug-and-play integrations, and a developer-friendly ecosystem powering some of the top mobile banking apps in the country. They are shaping the future of digital finance-and this role leads the#### Qualifications* Must have a valid LinkedIn profile* Must have strong, stable work history* MUST have FinTech experience* 95%+ SLA-based issue resolution* 90%+ CSAT scores* 15% yearly reduction in repeat incidents* Improved performance metrics and knowledge base accuracy* The ideal candidate is a strong communicator with FinTech experience, proven management skills, and a passion for operational excellence and customer satisfaction* Required Experience* Strong experience supporting software applications within FinTech* Proven ability to lead support teams, enforce SLAs, and drive continuous improvement* Strong technical knowledge of applications, APIs, databases, and troubleshooting* Experience with ticketing systems like Jira, Microsoft CRM, or similar* Excellent communication (verbal & written), leadership, and customer service orientation* Ability to manage multiple priorities in a fast-paced environment#### Responsibilities* The Software Support Engineer Manager leads a high-performing team responsible for world-class technical support across digital banking products* This role blends people leadership, incident management, performance optimization, and cross-functional collaboration* 100% on-time completion of critical technical tasks**Publisher:** LinkedIn**Employment Type:** Full-time**Location:** Atlanta, GA**City:** Atlanta**State:** Georgia**Country:** US**Posted:****Remote:** YesGive your work a short, clear name — e.g., 'Fix payment gateway bug' or 'Design mobile homepage'.Clearly define the scope of work to avoid misunderstandings. Include details like deliverables, deadlines, and any specific requirements. This helps ensure both parties are aligned on expectations.Your amount stays safe in your wallet and is only released after your approval. If you are not satisfied with the freelancer's work, reject the contract and withdraw the full amount — 100% secure. #J-18808-Ljbffr