Laura's House
Join One of Orange County's Best Places to Work!
Voted Best Places to Work by Orange County Business Journal – 2019
At
Laura's House , we don't just offer jobs‑we offer purpose. Be part of a compassionate, mission-driven team making a real difference in the lives of domestic violence survivors and their families.
Position: Hotline Advocate
Schedule : Monday – Friday 9:00am -5:30pm
As a Hotline Advocate, you'll play a pivotal role in providing calm, compassionate support to those navigating crisis. Whether answering calls, coordinating shelter access, or offering support, you'll be the reassuring presence they need.
Why This is Meaningful Work
Directly support individuals and families during their most critical moments
Be part of a dedicated, mission-driven team
Gain hands‑on experience in crisis intervention and domestic violence services
Make an immediate, powerful difference in your community
What the job entails
Respond compassionately to 24‑hour hotline calls, offering crisis intervention, vital information, and referrals
Conduct intake calls for those seeking Emergency Shelter
Facilitate access to Safety Net for eligible callers (including occasional food drop‑offs)
Provide conflict resolutions and support to shelter residents
Assist with child supervision and supervise volunteers as needed
Enforce shelter policies to maintain a safe, respectful environment
Input statistical data for contract and other reporting as needed
Complete additional agency responsibilities as required
What You Bring to the Table Education & Experience (Preferred):
Bachelor's degree in human services or a related field, or equivalent experience
Experience with crisis intervention and/or serving survivors of domestic violence
Residential services background a plus
Completion (or willingness to complete upon hire) of the 40‑hour domestic violence training required by law
Key Skills & Abilities
Spanish language skills a plus
Strong oral and written communication
Excellent customer service and basic computer proficiency
Independent worker with boundary‑awareness
CPR and First Aid certified
Logistics & Physical Requirements
Valid driver's license, reliable transportation, and appropriate insurance
Must pass Live Scan and TB test
Will be required to stand; walk; sit; use hands to feel and handle; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.
Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Culture & Values
Maintain strict confidentiality for clients, staff, and agency information
Present a positive, professional demeanor in all interactions
Maintain appropriate boundaries and an organized workspace
Participate in agency events, training, or presentations as needed
Why Join Laura's House?
Make a tangible difference
every day.
Collaborate with a diverse, passionate team.
Enjoy a work culture built on
respect, inclusion, and impact.
Be part of an organization committed to your
growth and training.
A Place for Everyone
Laura's House is proud to be an
equal opportunity employer . We welcome all individuals‑regardless of race, gender, sexual orientation, disability, or background‑to bring their full, authentic selves to our work.
Ready to Apply?
Come be a part of something bigger than a job.
Join Laura's House family
and help us create safe, bright futures for families in need.
Client/Mission Focused; Communication; Respect; Compassion; Collaboration; Innovation.
This description reflects the principal functions of the job for the purpose of job evaluation. It should not be construed as a detailed description of all work requirements of the job, nor should it be construed as giving exclusive responsibility for every function described.
EQUAL EMPLOYMENT OPPORTUNITY
Laura's House is committed to providing a work environment that is free of discrimination. It is the policy of Laura's House to conduct our relations with employees and applicants for employment based on merit without regard to race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, citizenship status, religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), creed, political affiliation or belief, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, age, gender (including gender identity and gender expression), gender transitioning, physical or mental disability, physical handicap, national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), marital status, ancestry, medical condition, genetic characteristics, genetic information, military or veteran's status, status as a victim of domestic violence, sexual assault, or stalking, updating personal information based on a lawful change of name, social security number, or federal employment authorization document, Employee's receipt of public assistance (such as Medi‑Cal), or any other protected status in accordance with the requirements of all Federal, State and local laws prohibiting discrimination. Company policy also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Discrimination can also include failing to reasonably accommodate religious practices or qualified individuals with disabilities where the accommodation does not pose an undue hardship.
The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company.
Pay discrimination between employees of the opposite sex or different race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act as amended and federal law, is prohibited.
#J-18808-Ljbffr
Voted Best Places to Work by Orange County Business Journal – 2019
At
Laura's House , we don't just offer jobs‑we offer purpose. Be part of a compassionate, mission-driven team making a real difference in the lives of domestic violence survivors and their families.
Position: Hotline Advocate
Schedule : Monday – Friday 9:00am -5:30pm
As a Hotline Advocate, you'll play a pivotal role in providing calm, compassionate support to those navigating crisis. Whether answering calls, coordinating shelter access, or offering support, you'll be the reassuring presence they need.
Why This is Meaningful Work
Directly support individuals and families during their most critical moments
Be part of a dedicated, mission-driven team
Gain hands‑on experience in crisis intervention and domestic violence services
Make an immediate, powerful difference in your community
What the job entails
Respond compassionately to 24‑hour hotline calls, offering crisis intervention, vital information, and referrals
Conduct intake calls for those seeking Emergency Shelter
Facilitate access to Safety Net for eligible callers (including occasional food drop‑offs)
Provide conflict resolutions and support to shelter residents
Assist with child supervision and supervise volunteers as needed
Enforce shelter policies to maintain a safe, respectful environment
Input statistical data for contract and other reporting as needed
Complete additional agency responsibilities as required
What You Bring to the Table Education & Experience (Preferred):
Bachelor's degree in human services or a related field, or equivalent experience
Experience with crisis intervention and/or serving survivors of domestic violence
Residential services background a plus
Completion (or willingness to complete upon hire) of the 40‑hour domestic violence training required by law
Key Skills & Abilities
Spanish language skills a plus
Strong oral and written communication
Excellent customer service and basic computer proficiency
Independent worker with boundary‑awareness
CPR and First Aid certified
Logistics & Physical Requirements
Valid driver's license, reliable transportation, and appropriate insurance
Must pass Live Scan and TB test
Will be required to stand; walk; sit; use hands to feel and handle; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.
Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Culture & Values
Maintain strict confidentiality for clients, staff, and agency information
Present a positive, professional demeanor in all interactions
Maintain appropriate boundaries and an organized workspace
Participate in agency events, training, or presentations as needed
Why Join Laura's House?
Make a tangible difference
every day.
Collaborate with a diverse, passionate team.
Enjoy a work culture built on
respect, inclusion, and impact.
Be part of an organization committed to your
growth and training.
A Place for Everyone
Laura's House is proud to be an
equal opportunity employer . We welcome all individuals‑regardless of race, gender, sexual orientation, disability, or background‑to bring their full, authentic selves to our work.
Ready to Apply?
Come be a part of something bigger than a job.
Join Laura's House family
and help us create safe, bright futures for families in need.
Client/Mission Focused; Communication; Respect; Compassion; Collaboration; Innovation.
This description reflects the principal functions of the job for the purpose of job evaluation. It should not be construed as a detailed description of all work requirements of the job, nor should it be construed as giving exclusive responsibility for every function described.
EQUAL EMPLOYMENT OPPORTUNITY
Laura's House is committed to providing a work environment that is free of discrimination. It is the policy of Laura's House to conduct our relations with employees and applicants for employment based on merit without regard to race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, citizenship status, religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), creed, political affiliation or belief, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, age, gender (including gender identity and gender expression), gender transitioning, physical or mental disability, physical handicap, national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), marital status, ancestry, medical condition, genetic characteristics, genetic information, military or veteran's status, status as a victim of domestic violence, sexual assault, or stalking, updating personal information based on a lawful change of name, social security number, or federal employment authorization document, Employee's receipt of public assistance (such as Medi‑Cal), or any other protected status in accordance with the requirements of all Federal, State and local laws prohibiting discrimination. Company policy also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Discrimination can also include failing to reasonably accommodate religious practices or qualified individuals with disabilities where the accommodation does not pose an undue hardship.
The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company.
Pay discrimination between employees of the opposite sex or different race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act as amended and federal law, is prohibited.
#J-18808-Ljbffr