University of Miami
Technical Product Owner for Email and Collaboration Services
University of Miami, Coral Gables, Florida, United States
Technical Product Owner for Email and Collaboration Services page is loaded## Technical Product Owner for Email and Collaboration Serviceslocations:
Coral Gables, FLtime type:
Full timeposted on:
Posted 19 Days Agojob requisition id:
R100090376## **Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click
to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .The University of Miami IT Department has an opportunity for a full-time Technical Product Owner for Email and Collaboration Services.The Technical Product Owner for Email and Collaboration Services leads a team responsible for the development, configuration, implementation, and maintenance of Proofpoint, Office 365, and Google platforms. This individual oversees analysts and technical service managers through multiple implementations, migrations, and ongoing support initiatives. The Product Owner collaborates closely with internal technology teams and business partners to drive complex projects and ensure seamless delivery of services. They also coordinate efforts with colleagues across engineering, operations, and vendor teams to ensure alignment and system reliability. The ideal candidate brings curiosity, strong leadership, and a commitment to developing team talent while fostering collaboration and consensus to support more than 200,000 users worldwide.Core Responsibilities:* Responsible for design and delivery of overall email and collaboration services strategy.* Serves as the product owner for Proofpoint, Office 365 and Google products and product features, from evaluating the preview to enterprise-wide user rollout; develops a thorough understanding of the Proofpoint, Office 365 and Google suite of applications and their capabilities in relation to UM’s end-users’ needs; stays abreast of product evolution; understands both the engineering and business side of Proofpoint, Office 365 and Google.* Serves as technical expert in the implementation of new deployments and the migration of applications and services to a cloud-based environment, such as Proofpoint, Office 365 and Google, including managing design and architecture, change management, and post-production support.* Oversee technical staff to ensure health management of Proofpoint, Office 365 and Google services including deployment, migration, management, support, and ongoing release cadences.* Oversight of design and ongoing management of campaigns and communication materials used for driving adoption of selected Proofpoint, Office 365 and Google services.* Oversee selection and management of vendor staff for technical, solution design/delivery and support functions including budget management.* Ability to work under pressure while maintaining positive morale and providing clarity about competing priorities.* Utilize superior analytical abilities to successfully resolve conflicts, prioritize deliverables, and build consensus across organizational boundaries.* Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.* Ensures employees are trained in controls within the function and on University policy and procedures.* Adheres to University and unit-level policies and procedures and safeguards University assets.Department Specific Functions:Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities, as necessary.*****MINIMUM QUALIFICATIONS:**
* Bachelor’s in Computer Science, Communications, Organizational Change Management, or related field.* Minimum 5 years of relevant experience,10 years preferred.* Expert with email and collaboration services management experience including some combination of service management of SharePoint, Exchange, Teams, Gmail and/or other solution delivery management including workflow tools such as Power Automate and Power Platform tools and their predecessors preferred.* Expert with experience in developing strategies, campaigns, and success measures for delivering organizational change preferred.* Agile service management experience in running feature teams with Kanban, SCRUM, or other Agile methodology preferred* Experience in best practices for iterative service release and communications.* Microsoft Service Adoption Specialist certification.* Microsoft technical certifications in SharePoint, Exchange, or Microsoft Teams preferred.* Prosci and/or other organizational change management certifications preferred.* Excellent written and verbal communication skills including executive presentations.* Ability to travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.* Ability to direct, manage, implement, and evaluate department operations.* Ability to establish department goals and objectives that support the strategic plan.* Ability to effectively plan, delegate and/or supervise the work of others.* Ability to lead, motivate, develop, and train others.* Ability to recognize, analyze, and solve a variety of problems.* Ability to work independently and/or in a collaborative environment.***Any appropriate combination of relevant education, experience and/or certifications may be considered.***The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click
for additional information.**Job Status:**Full time**Employee Type:**Staff**Pay Grade:**H17The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit
to learn more about our points of pride.The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.**Transforming lives**With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service. #J-18808-Ljbffr
Coral Gables, FLtime type:
Full timeposted on:
Posted 19 Days Agojob requisition id:
R100090376## **Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click
to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .The University of Miami IT Department has an opportunity for a full-time Technical Product Owner for Email and Collaboration Services.The Technical Product Owner for Email and Collaboration Services leads a team responsible for the development, configuration, implementation, and maintenance of Proofpoint, Office 365, and Google platforms. This individual oversees analysts and technical service managers through multiple implementations, migrations, and ongoing support initiatives. The Product Owner collaborates closely with internal technology teams and business partners to drive complex projects and ensure seamless delivery of services. They also coordinate efforts with colleagues across engineering, operations, and vendor teams to ensure alignment and system reliability. The ideal candidate brings curiosity, strong leadership, and a commitment to developing team talent while fostering collaboration and consensus to support more than 200,000 users worldwide.Core Responsibilities:* Responsible for design and delivery of overall email and collaboration services strategy.* Serves as the product owner for Proofpoint, Office 365 and Google products and product features, from evaluating the preview to enterprise-wide user rollout; develops a thorough understanding of the Proofpoint, Office 365 and Google suite of applications and their capabilities in relation to UM’s end-users’ needs; stays abreast of product evolution; understands both the engineering and business side of Proofpoint, Office 365 and Google.* Serves as technical expert in the implementation of new deployments and the migration of applications and services to a cloud-based environment, such as Proofpoint, Office 365 and Google, including managing design and architecture, change management, and post-production support.* Oversee technical staff to ensure health management of Proofpoint, Office 365 and Google services including deployment, migration, management, support, and ongoing release cadences.* Oversight of design and ongoing management of campaigns and communication materials used for driving adoption of selected Proofpoint, Office 365 and Google services.* Oversee selection and management of vendor staff for technical, solution design/delivery and support functions including budget management.* Ability to work under pressure while maintaining positive morale and providing clarity about competing priorities.* Utilize superior analytical abilities to successfully resolve conflicts, prioritize deliverables, and build consensus across organizational boundaries.* Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.* Ensures employees are trained in controls within the function and on University policy and procedures.* Adheres to University and unit-level policies and procedures and safeguards University assets.Department Specific Functions:Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities, as necessary.*****MINIMUM QUALIFICATIONS:**
* Bachelor’s in Computer Science, Communications, Organizational Change Management, or related field.* Minimum 5 years of relevant experience,10 years preferred.* Expert with email and collaboration services management experience including some combination of service management of SharePoint, Exchange, Teams, Gmail and/or other solution delivery management including workflow tools such as Power Automate and Power Platform tools and their predecessors preferred.* Expert with experience in developing strategies, campaigns, and success measures for delivering organizational change preferred.* Agile service management experience in running feature teams with Kanban, SCRUM, or other Agile methodology preferred* Experience in best practices for iterative service release and communications.* Microsoft Service Adoption Specialist certification.* Microsoft technical certifications in SharePoint, Exchange, or Microsoft Teams preferred.* Prosci and/or other organizational change management certifications preferred.* Excellent written and verbal communication skills including executive presentations.* Ability to travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.* Ability to direct, manage, implement, and evaluate department operations.* Ability to establish department goals and objectives that support the strategic plan.* Ability to effectively plan, delegate and/or supervise the work of others.* Ability to lead, motivate, develop, and train others.* Ability to recognize, analyze, and solve a variety of problems.* Ability to work independently and/or in a collaborative environment.***Any appropriate combination of relevant education, experience and/or certifications may be considered.***The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click
for additional information.**Job Status:**Full time**Employee Type:**Staff**Pay Grade:**H17The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit
to learn more about our points of pride.The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.**Transforming lives**With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service. #J-18808-Ljbffr