Intercom
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and transform their customer experiences for the better. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets the new standard for customer service.
Opportunity The Partnerships team is on a mission to make Intercom the most extensible and partner‑friendly AI customer service platform in the world. As a
Technology Partner Manager , you’ll drive revenue through our existing partners and expand our integration ecosystem by identifying and onboarding new partners, crafting GTM strategies, driving joint selling, and enabling both internal and external teams.
Responsibilities
Own the regional partner strategy, including revenue targets, pipeline generation, and QBRs.
Drive measurable revenue through co‑selling motions and building qualified pipeline with partners.
Translate foundational technical knowledge of APIs and integrations into powerful “Better Together” stories that resonate with partner sales teams, our own Sales/Solutions teams, and customers.
Collaborate closely with global partner team and internal stakeholders to proactively identify and implement process improvements to partner processes, reporting, and GTM execution.
Source, onboard, manage, and nurture relationships with strategic technology partners, setting joint revenue goals and managing QBRs.
Proactively identify new integration/partnership opportunities aligned with Intercom’s AI strategy and work with Partner Solutions Engineers to scope the opportunity and champion partner needs.
Analyze and forecast on regional revenue opportunities and key performance indicators using Salesforce, Crossbeam, Gong, etc.
Qualifications
3–4+ years in technology partnerships or 5+ years in SaaS sales/business development.
Proven success in managing partner relationships and hitting revenue targets.
Strong commercial instincts with a proven ability to co‑sell and drive partner‑sourced pipeline.
Excellent relationship builder with exceptional written and verbal communication skills.
Skilled presenter able to translate partner integrations into compelling stories for GTM.
Strong project manager – organized, detail‑oriented, and comfortable juggling multiple GTM campaigns.
Able to work independently and cross‑functionally in a fast‑paced, evolving environment.
Familiarity with APIs, integration ecosystems, and SaaS business model.
Experience working across global teams and time zones, especially supporting EMEA markets and willingness to travel (approx. once per quarter).
General knowledge of APIs and how they enable interoperability between SaaS platforms.
Benefits
Competitive salary and meaningful equity.
Comprehensive medical, dental, and vision coverage.
Regular compensation reviews – great work is rewarded!
Flexible paid time off policy.
Paid parental leave program.
401k plan & match.
In‑office bicycle storage.
Fun events for Intercomrades, friends, and family.
Proof of eligibility to work in the United States is required.
Compensation OTE range for candidates within the San Francisco Bay Area is $172,000 – $205,000.
EEO Statement Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Opportunity The Partnerships team is on a mission to make Intercom the most extensible and partner‑friendly AI customer service platform in the world. As a
Technology Partner Manager , you’ll drive revenue through our existing partners and expand our integration ecosystem by identifying and onboarding new partners, crafting GTM strategies, driving joint selling, and enabling both internal and external teams.
Responsibilities
Own the regional partner strategy, including revenue targets, pipeline generation, and QBRs.
Drive measurable revenue through co‑selling motions and building qualified pipeline with partners.
Translate foundational technical knowledge of APIs and integrations into powerful “Better Together” stories that resonate with partner sales teams, our own Sales/Solutions teams, and customers.
Collaborate closely with global partner team and internal stakeholders to proactively identify and implement process improvements to partner processes, reporting, and GTM execution.
Source, onboard, manage, and nurture relationships with strategic technology partners, setting joint revenue goals and managing QBRs.
Proactively identify new integration/partnership opportunities aligned with Intercom’s AI strategy and work with Partner Solutions Engineers to scope the opportunity and champion partner needs.
Analyze and forecast on regional revenue opportunities and key performance indicators using Salesforce, Crossbeam, Gong, etc.
Qualifications
3–4+ years in technology partnerships or 5+ years in SaaS sales/business development.
Proven success in managing partner relationships and hitting revenue targets.
Strong commercial instincts with a proven ability to co‑sell and drive partner‑sourced pipeline.
Excellent relationship builder with exceptional written and verbal communication skills.
Skilled presenter able to translate partner integrations into compelling stories for GTM.
Strong project manager – organized, detail‑oriented, and comfortable juggling multiple GTM campaigns.
Able to work independently and cross‑functionally in a fast‑paced, evolving environment.
Familiarity with APIs, integration ecosystems, and SaaS business model.
Experience working across global teams and time zones, especially supporting EMEA markets and willingness to travel (approx. once per quarter).
General knowledge of APIs and how they enable interoperability between SaaS platforms.
Benefits
Competitive salary and meaningful equity.
Comprehensive medical, dental, and vision coverage.
Regular compensation reviews – great work is rewarded!
Flexible paid time off policy.
Paid parental leave program.
401k plan & match.
In‑office bicycle storage.
Fun events for Intercomrades, friends, and family.
Proof of eligibility to work in the United States is required.
Compensation OTE range for candidates within the San Francisco Bay Area is $172,000 – $205,000.
EEO Statement Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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