Rincon Family Services
Description
Job Title:
Chief Operations Officer (COO)
Department:
Executive
Reports to:
President & Chief Executive Officer
Job Type:
Full Time, Salary, Exempt
Job Location:
Chicago Land Area
Salary Range: $ 110,000-$150,000
Rincon - Building Spaces, Restoring Communities- Who we are: What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high-quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families.
Position Description – What the Role Entails: The
Chief Operating Officer (COO)
is a pivotal member of the
Executive Leadership Team , responsible for turning the
strategic vision of the President & CEO
into operational reality across all departments and affiliates.
Under the visionary leadership and direction of the President & CEO, the COO ensures that all programs and services are delivered efficiently, equitably, and with lasting impact across all departments and affiliates.
The COO translates strategic priorities into actionable outcomes, drives accountability systems across departments, and ensures that every operational decision strengthens the mission, integrity, and legacy of the organization.
Company Culture - Do Our Values Speak to You? At Rincon, our commitment to mutual respect, inclusivity, and diversity is woven into the structure of all that we do. We value:
Dedication - Embodying effective and transparent leadership and quality client care.
Education
– Preventative programming and clinical services based on industry standards, competence and outreach.
Accountability
– Consistent service delivery, measurable success, and sensible financial management.
Advocacy
– Empowerment, reduction of treatment stigma, and relationship building with partners.
Compassion
– Embracing culturally diverse communities and equality through sensitivity to individual needs.
With these values in mind, we promote a culture that fosters professional development and agency success. Many of our employees span an extended tenure, and we pride ourselves on developing dedicated and supported team members.
Areas of Accountability - What you will be doing: 1. Operational and Executive Leadership
Operationalize and execute the President & CEO’s organizational vision.
Convert the CEO’s strategic priorities into clear, actionable operational goals.
Develop outcome driven annual and quarterly action plans to advance operational goals.
Drive the day-to-day execution of programs and operations of RFS to ensure unified performance and alignment.
Convene and facilitate cross-agency meetings, including RFS departments and affiliates.
Represent the Office of the President & CEO in assigned internal and external forums to advance mission outcomes, partnerships, and organizational visibility.
2. Operational Excellence Across Departments & Affiliates
Oversee daily operations across multiple service lines and affiliated entities.
Standardize systems, processes, and policies to ensure efficiency, quality, and consistency.
Lead infrastructure expansion and integration efforts supporting organizational growth.
Advance technology, performance, and facilities strategies to sustain excellence at scale.
3. Accountability, Mission and Governance Alignment
Ensure that operational decisions align with Board-approved strategic goals, policies and directives from the President & CEO.
Integrate mission principles, diversity, and equity frameworks across all service areas.
Develop and maintain accountability tools and reports that clearly identify responsible leads, measurable goals, and timelines for all departments, e.g., Departmental Accountability Matrices, etc.
Collaborate with compliance department to implement compliance, accreditation, and quality improvement systems that sustain organizational credibility and excellence.
4. Financial Stewardship & Resource Optimization
Partner with the Chief Financial Officer (CFO) to align financial stewardship with programmatic decision making and outcomes.
Work closely with program directors to ensure financial accountability in budget projections, planning and expenditures.
Oversee day to day operational efficiency, cost controls, resource allocation, and budget performance across departments.
Lead annual resource allocation reviews to ensure the optimal use of funds, personnel, and assets, including space.
5. Leadership & Culture Development
Foster an ethical, service-oriented culture reflective of the mission, values, and vision of the President & CEO, where innovation and excellence thrive.
Supervise and build the leadership capacity of senior directors and managers through coaching and structured performance management.
Implement individual Leadership Development Plans (LDPs) that promote advancement, innovation, and retention.
Lead a strong management team that exemplifies shared leadership, collaboration, inclusion, and accountability.
6. Data, Evaluation, and Impact Measurement
Oversee the integration and uploading of data into the unified Data and Performance Dashboard, linking finance, programs, and operations.
Ensure accurate, consistent, and timely data reporting to support KPI deliverables and informed decision-making.
Use analytics to identify organizational strengths, gaps, and opportunities for innovation and improvement.
Prepare Quarterly Performance Accountability Reports (QPRs) with actionable recommendations for President & CEO review.
7. Risk Management and Organizational Integrity
Proactively identify operational and strategic risks and develop mitigation strategies.
Maintain strong financial, operational, and reputational safeguards across all divisions.
Partner with compliance, legal, and HR departments to uphold all ethical, professional, and regulatory standards.
Ensure successful completion of audits, accreditation reviews, and regulatory compliance measures.
All duties as assigned.
8. Executive Reporting and Evaluation Protocol
To ensure full accountability under the stewardship of the President & CEO, the COO will adhere to a structured performance reporting cadence.
Ideal Candidate Profile
The ideal candidate is an
operations and values-driven leader
who blends nonprofit management expertise with business acumen. You bring a record of scaling impact, integrating systems, meeting financial targets, and fostering excellence across complex organizations. You thrive in fast-paced, mission-focused environments and are skilled at balancing visionary strategy with disciplined execute
The Knowledge and Expertise that Matters Most - What you bring to the Role:
Operational Stewardship
Accountability and Transparency
Operational Excellence
Ethical and Servant Leadership
Data-Driven Decision Making
Mission Alignment and Execution
Collaborative Vision Implementation
Key Performance Indicators (KPIs)
Documented growth in access to services and number of clients served.
Achievement of financial performance targets and operational efficiency benchmarks.
Fulfillment of programmatic goals reflecting mission-driven outcomes.
Successful compliance and audit results meeting or exceeding all standards.
High employee retention, engagement, and leadership development rates.
Timely submission and implementation of accountability reports, dashboards, and executive directives.
Position Qualifications – What is required to Perform the Role:
Minimum of 5 years of progressive executive leadership experience in operations, program administration, or nonprofit management.
Master’s Degree in Public Administration, Business Administration, Education, Behavioral Health, or a related field required.
Licensed Clinical Professional (LCSW, LCPC) preferred, but not required.
Demonstrated success in implementing accountability frameworks and performance-based management systems.
Proven success leading cross-functional teams in a complex or affiliate-based environment, and meeting or exceeding financial targets.
Deep understanding of organizational finance, budget management, program design, compliance, and regulatory oversight.
Exceptional communication, leadership, team building, and analytical skills.
Demonstrated commitment to the mission, vision, and executive leadership of the President & CEO.
Bilingual (English/Spanish) preferred.
Rincon Rewards & Benefits- How we value you:
Health insurance
Dental & Vision insurance
Life insurance
Short- and Long-Term Disability Insurance
403(b) Retirement Plan
Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable.
Employee Assistance Program
Professional Development Opportunities
Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)
Certain employees may qualify for City of Chicago commuter transit benefits
Rincon’s Work Environment – What to expect: The COO must be able to successfully perform the essential functions of this job, including transporting paperwork and other materials between a variety of on-site and off-site locations and preparing for activities that may require traveling to off-site locations. They must be able to operate a computer and other office productivity machinery
Language:
Bilingual (English/Spanish) preferred
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Job Title:
Chief Operations Officer (COO)
Department:
Executive
Reports to:
President & Chief Executive Officer
Job Type:
Full Time, Salary, Exempt
Job Location:
Chicago Land Area
Salary Range: $ 110,000-$150,000
Rincon - Building Spaces, Restoring Communities- Who we are: What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high-quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families.
Position Description – What the Role Entails: The
Chief Operating Officer (COO)
is a pivotal member of the
Executive Leadership Team , responsible for turning the
strategic vision of the President & CEO
into operational reality across all departments and affiliates.
Under the visionary leadership and direction of the President & CEO, the COO ensures that all programs and services are delivered efficiently, equitably, and with lasting impact across all departments and affiliates.
The COO translates strategic priorities into actionable outcomes, drives accountability systems across departments, and ensures that every operational decision strengthens the mission, integrity, and legacy of the organization.
Company Culture - Do Our Values Speak to You? At Rincon, our commitment to mutual respect, inclusivity, and diversity is woven into the structure of all that we do. We value:
Dedication - Embodying effective and transparent leadership and quality client care.
Education
– Preventative programming and clinical services based on industry standards, competence and outreach.
Accountability
– Consistent service delivery, measurable success, and sensible financial management.
Advocacy
– Empowerment, reduction of treatment stigma, and relationship building with partners.
Compassion
– Embracing culturally diverse communities and equality through sensitivity to individual needs.
With these values in mind, we promote a culture that fosters professional development and agency success. Many of our employees span an extended tenure, and we pride ourselves on developing dedicated and supported team members.
Areas of Accountability - What you will be doing: 1. Operational and Executive Leadership
Operationalize and execute the President & CEO’s organizational vision.
Convert the CEO’s strategic priorities into clear, actionable operational goals.
Develop outcome driven annual and quarterly action plans to advance operational goals.
Drive the day-to-day execution of programs and operations of RFS to ensure unified performance and alignment.
Convene and facilitate cross-agency meetings, including RFS departments and affiliates.
Represent the Office of the President & CEO in assigned internal and external forums to advance mission outcomes, partnerships, and organizational visibility.
2. Operational Excellence Across Departments & Affiliates
Oversee daily operations across multiple service lines and affiliated entities.
Standardize systems, processes, and policies to ensure efficiency, quality, and consistency.
Lead infrastructure expansion and integration efforts supporting organizational growth.
Advance technology, performance, and facilities strategies to sustain excellence at scale.
3. Accountability, Mission and Governance Alignment
Ensure that operational decisions align with Board-approved strategic goals, policies and directives from the President & CEO.
Integrate mission principles, diversity, and equity frameworks across all service areas.
Develop and maintain accountability tools and reports that clearly identify responsible leads, measurable goals, and timelines for all departments, e.g., Departmental Accountability Matrices, etc.
Collaborate with compliance department to implement compliance, accreditation, and quality improvement systems that sustain organizational credibility and excellence.
4. Financial Stewardship & Resource Optimization
Partner with the Chief Financial Officer (CFO) to align financial stewardship with programmatic decision making and outcomes.
Work closely with program directors to ensure financial accountability in budget projections, planning and expenditures.
Oversee day to day operational efficiency, cost controls, resource allocation, and budget performance across departments.
Lead annual resource allocation reviews to ensure the optimal use of funds, personnel, and assets, including space.
5. Leadership & Culture Development
Foster an ethical, service-oriented culture reflective of the mission, values, and vision of the President & CEO, where innovation and excellence thrive.
Supervise and build the leadership capacity of senior directors and managers through coaching and structured performance management.
Implement individual Leadership Development Plans (LDPs) that promote advancement, innovation, and retention.
Lead a strong management team that exemplifies shared leadership, collaboration, inclusion, and accountability.
6. Data, Evaluation, and Impact Measurement
Oversee the integration and uploading of data into the unified Data and Performance Dashboard, linking finance, programs, and operations.
Ensure accurate, consistent, and timely data reporting to support KPI deliverables and informed decision-making.
Use analytics to identify organizational strengths, gaps, and opportunities for innovation and improvement.
Prepare Quarterly Performance Accountability Reports (QPRs) with actionable recommendations for President & CEO review.
7. Risk Management and Organizational Integrity
Proactively identify operational and strategic risks and develop mitigation strategies.
Maintain strong financial, operational, and reputational safeguards across all divisions.
Partner with compliance, legal, and HR departments to uphold all ethical, professional, and regulatory standards.
Ensure successful completion of audits, accreditation reviews, and regulatory compliance measures.
All duties as assigned.
8. Executive Reporting and Evaluation Protocol
To ensure full accountability under the stewardship of the President & CEO, the COO will adhere to a structured performance reporting cadence.
Ideal Candidate Profile
The ideal candidate is an
operations and values-driven leader
who blends nonprofit management expertise with business acumen. You bring a record of scaling impact, integrating systems, meeting financial targets, and fostering excellence across complex organizations. You thrive in fast-paced, mission-focused environments and are skilled at balancing visionary strategy with disciplined execute
The Knowledge and Expertise that Matters Most - What you bring to the Role:
Operational Stewardship
Accountability and Transparency
Operational Excellence
Ethical and Servant Leadership
Data-Driven Decision Making
Mission Alignment and Execution
Collaborative Vision Implementation
Key Performance Indicators (KPIs)
Documented growth in access to services and number of clients served.
Achievement of financial performance targets and operational efficiency benchmarks.
Fulfillment of programmatic goals reflecting mission-driven outcomes.
Successful compliance and audit results meeting or exceeding all standards.
High employee retention, engagement, and leadership development rates.
Timely submission and implementation of accountability reports, dashboards, and executive directives.
Position Qualifications – What is required to Perform the Role:
Minimum of 5 years of progressive executive leadership experience in operations, program administration, or nonprofit management.
Master’s Degree in Public Administration, Business Administration, Education, Behavioral Health, or a related field required.
Licensed Clinical Professional (LCSW, LCPC) preferred, but not required.
Demonstrated success in implementing accountability frameworks and performance-based management systems.
Proven success leading cross-functional teams in a complex or affiliate-based environment, and meeting or exceeding financial targets.
Deep understanding of organizational finance, budget management, program design, compliance, and regulatory oversight.
Exceptional communication, leadership, team building, and analytical skills.
Demonstrated commitment to the mission, vision, and executive leadership of the President & CEO.
Bilingual (English/Spanish) preferred.
Rincon Rewards & Benefits- How we value you:
Health insurance
Dental & Vision insurance
Life insurance
Short- and Long-Term Disability Insurance
403(b) Retirement Plan
Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable.
Employee Assistance Program
Professional Development Opportunities
Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)
Certain employees may qualify for City of Chicago commuter transit benefits
Rincon’s Work Environment – What to expect: The COO must be able to successfully perform the essential functions of this job, including transporting paperwork and other materials between a variety of on-site and off-site locations and preparing for activities that may require traveling to off-site locations. They must be able to operate a computer and other office productivity machinery
Language:
Bilingual (English/Spanish) preferred
#J-18808-Ljbffr