Stripe
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Technical Account Manager
role at
Stripe
1 day ago. Be among the first 25 applicants.
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
About the Team Technical Account Managers work cross‑functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you’ll do Strategically support Stripe’s largest and most complex users.
Responsibilities
Provide a gold‑standard experience to your assigned accounts’ key stakeholders
Work with the wider Operations team to provide current state, resources and knowledge to enable a gold‑standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
Foster long‑term user relationships that grow loyalty to Stripe and Stripe products
Work cross‑functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
Work closely with Account Management and other user‑facing teams as part of a larger effort to support users on Stripe
Lead user‑facing meetings both in person and through video chat
Collaborate on the continued design of this support offering
Create user‑facing content for long‑term solutions
Minimum Requirements
5+ years experience in enterprise‑level client‑facing work
Strong product sense and energized by the challenge of solving difficult user‑related problems
Strong written and verbal communication skills
Ability to lead complex integration conversations in a highly consultative and proactive manner
Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
Familiarity with SQL and comfort building basic queries and modifying more complex ones
Strong technical troubleshooting skills and experience interfacing with technical teams
Adept client relationship management skills
Ability to engage in business‑level and technical conversations at multiple levels of the organization
Preferred Qualifications
Operations‑savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
Experience practicing in small to medium‑scale project management
Strong organizational skills and self‑starting mindset
Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
Ideal experience in the payments industry
Hybrid Work at Stripe This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).
Office‑assigned Stripes spend at least 50% of the time in a given month in their local office or with users.
Remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. We encourage you to apply for roles that match the location where you currently live.
Pay and Benefits The annual U.S. base salary range for this role is $108,400 - $162,600. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary.
Additional benefits may include equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
Referrals increase your chances of interviewing at Stripe by 2x.
#J-18808-Ljbffr
Technical Account Manager
role at
Stripe
1 day ago. Be among the first 25 applicants.
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
About the Team Technical Account Managers work cross‑functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you’ll do Strategically support Stripe’s largest and most complex users.
Responsibilities
Provide a gold‑standard experience to your assigned accounts’ key stakeholders
Work with the wider Operations team to provide current state, resources and knowledge to enable a gold‑standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
Foster long‑term user relationships that grow loyalty to Stripe and Stripe products
Work cross‑functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
Work closely with Account Management and other user‑facing teams as part of a larger effort to support users on Stripe
Lead user‑facing meetings both in person and through video chat
Collaborate on the continued design of this support offering
Create user‑facing content for long‑term solutions
Minimum Requirements
5+ years experience in enterprise‑level client‑facing work
Strong product sense and energized by the challenge of solving difficult user‑related problems
Strong written and verbal communication skills
Ability to lead complex integration conversations in a highly consultative and proactive manner
Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
Familiarity with SQL and comfort building basic queries and modifying more complex ones
Strong technical troubleshooting skills and experience interfacing with technical teams
Adept client relationship management skills
Ability to engage in business‑level and technical conversations at multiple levels of the organization
Preferred Qualifications
Operations‑savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
Experience practicing in small to medium‑scale project management
Strong organizational skills and self‑starting mindset
Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
Ideal experience in the payments industry
Hybrid Work at Stripe This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).
Office‑assigned Stripes spend at least 50% of the time in a given month in their local office or with users.
Remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. We encourage you to apply for roles that match the location where you currently live.
Pay and Benefits The annual U.S. base salary range for this role is $108,400 - $162,600. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary.
Additional benefits may include equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
Referrals increase your chances of interviewing at Stripe by 2x.
#J-18808-Ljbffr