ZS
ZS
is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers worldwide. ZSers drive impact by bringing a client‑first mentality to each engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.
The ZS Digital Experience and Design (DXD) practice was created to champion design in the creation of compelling, innovative and outcomes‑focused experiences, services and products. Our clients look to us to design and create engaging experiences and solutions for a broad range of B2B or B2C customers, with a focus on healthcare providers, physicians, and patients. We use our deep understanding of people to design meaningful interactions and desirable outcomes for customers, while delivering better performance for our clients.
What you'll do:
Support the design and delivery of new services, products, and brand experiences that solve customer problems, increase brand value and inspire people.
Support the creation of best‑in‑class experience‑design deliverables to articulate customer research insights and craft a broad range of design artifacts including experience maps, user journeys, service blueprints, and personas.
Partner and collaborate with cross‑disciplinary teams through all phases of the design process, including alignment with client, understanding context, developing insights, exploring and defining opportunities, setting strategy, creating actionable/tangible design expressions, communicating vision, and guiding go‑to‑market strategies.
Support qualitative customer research using design, behavioral, ethnographic, and market research techniques and apply insights to inform design decisions.
Elicit requirements through a range of activities from planning and leading stakeholder interviews, working from problem statements, articulating business objectives and asking the right questions to inform design thinking processes.
Participate in cycles of rapid iteration to prototype experiences across mediums and realize a final solution.
Help prepare for the presentation of design solutions with precision and personality to a variety of business stakeholders, clients, and internal colleagues.
Support the team to be able to convey strategy and direction through a masterful mix of visual and verbal communication.
Assist in the crafting of exceptional stories that connect the dots of user needs, concepts, design principles and experience details, both within the team and out to clients.
Help plan and facilitate design thinking workshops to support creative collaboration and evangelize customer centricity with clients and colleagues.
Serve as an active member of the practice, having and sharing ideas about design and new ways to approach challenges.
What you’ll bring:
Bachelor’s degree required (advanced degree is an asset) in design, design strategy, design research, service design, industrial design, psychology, anthropology or a related discipline focused in social science and design communication, with a demonstrated record of academic success.
1‑4 years of experience applying Design Thinking methods to reach successful business outcomes; demonstrated experience in the Life Sciences and Healthcare industry is an additional asset.
Excellent communication and collaboration skills with experience working with all levels of management in obtaining consensus on project requirements and deliverables.
Experience with the user‑centered design (UCD) process and designing complex, multi‑channel experiences for customers.
Well‑versed in the craft of experience and/or service design thinking.
Exposure to design research techniques such as ethnography, contextual inquiry, user interviews and usability testing, and incorporating findings into the design process.
Exposure to and comfort with foresight/futures methodologies will be considered an additional important asset.
Demonstrated ability to multitask and work effectively on several projects simultaneously in a matrixed and fast‑paced environment.
Proven capability to balance ideation, conceptual thinking and tactical execution.
Robust and diverse portfolio featuring human‑centered experience design work that led to positive business outcomes.
Comfortable supporting business development efforts and some exposure to healthcare program management.
Ability to travel for research and to client locations (10‑25%) to work with teams and provide in‑person expertise.
Additional personal skills:
Curious, results‑driven, confident, and committed to professional growth; thrives on playing hard and working hard through consistent challenges and initial ambiguity.
Can work independently, prioritize time, and be quick on their feet; an active partner in formulating business strategies and experience design recommendations.
Good interpersonal skills, with the ability to listen, build rapport with research participants, designers, and cross‑disciplinary project teams.
Strong written and oral communication skills, and the ability to communicate design direction and best practices in a clear, compelling way.
Team‑oriented, builds strong relationships at every level of the organization and is a dynamic motivator; works well in cross‑functional teams, including designers, business consulting teams, and project managers.
How you’ll grow:
Cross‑functional skills development & custom learning pathways.
Milestone training programs aligned to career progression opportunities.
Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions.
Hybrid working model: ZS is committed to a flexible and connected way of working. ZSers are onsite at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.
Perks & Benefits: ZS offers a comprehensive total rewards package including health and well‑being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empower you to thrive as an individual and global team member.
Travel: Travel is a requirement at ZS for client‑facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Application instructions: If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal‑opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application, candidates must possess or be able to obtain work authorization for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find out more at www.zs.com
Inclusion & belonging: At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
#J-18808-Ljbffr
is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers worldwide. ZSers drive impact by bringing a client‑first mentality to each engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.
The ZS Digital Experience and Design (DXD) practice was created to champion design in the creation of compelling, innovative and outcomes‑focused experiences, services and products. Our clients look to us to design and create engaging experiences and solutions for a broad range of B2B or B2C customers, with a focus on healthcare providers, physicians, and patients. We use our deep understanding of people to design meaningful interactions and desirable outcomes for customers, while delivering better performance for our clients.
What you'll do:
Support the design and delivery of new services, products, and brand experiences that solve customer problems, increase brand value and inspire people.
Support the creation of best‑in‑class experience‑design deliverables to articulate customer research insights and craft a broad range of design artifacts including experience maps, user journeys, service blueprints, and personas.
Partner and collaborate with cross‑disciplinary teams through all phases of the design process, including alignment with client, understanding context, developing insights, exploring and defining opportunities, setting strategy, creating actionable/tangible design expressions, communicating vision, and guiding go‑to‑market strategies.
Support qualitative customer research using design, behavioral, ethnographic, and market research techniques and apply insights to inform design decisions.
Elicit requirements through a range of activities from planning and leading stakeholder interviews, working from problem statements, articulating business objectives and asking the right questions to inform design thinking processes.
Participate in cycles of rapid iteration to prototype experiences across mediums and realize a final solution.
Help prepare for the presentation of design solutions with precision and personality to a variety of business stakeholders, clients, and internal colleagues.
Support the team to be able to convey strategy and direction through a masterful mix of visual and verbal communication.
Assist in the crafting of exceptional stories that connect the dots of user needs, concepts, design principles and experience details, both within the team and out to clients.
Help plan and facilitate design thinking workshops to support creative collaboration and evangelize customer centricity with clients and colleagues.
Serve as an active member of the practice, having and sharing ideas about design and new ways to approach challenges.
What you’ll bring:
Bachelor’s degree required (advanced degree is an asset) in design, design strategy, design research, service design, industrial design, psychology, anthropology or a related discipline focused in social science and design communication, with a demonstrated record of academic success.
1‑4 years of experience applying Design Thinking methods to reach successful business outcomes; demonstrated experience in the Life Sciences and Healthcare industry is an additional asset.
Excellent communication and collaboration skills with experience working with all levels of management in obtaining consensus on project requirements and deliverables.
Experience with the user‑centered design (UCD) process and designing complex, multi‑channel experiences for customers.
Well‑versed in the craft of experience and/or service design thinking.
Exposure to design research techniques such as ethnography, contextual inquiry, user interviews and usability testing, and incorporating findings into the design process.
Exposure to and comfort with foresight/futures methodologies will be considered an additional important asset.
Demonstrated ability to multitask and work effectively on several projects simultaneously in a matrixed and fast‑paced environment.
Proven capability to balance ideation, conceptual thinking and tactical execution.
Robust and diverse portfolio featuring human‑centered experience design work that led to positive business outcomes.
Comfortable supporting business development efforts and some exposure to healthcare program management.
Ability to travel for research and to client locations (10‑25%) to work with teams and provide in‑person expertise.
Additional personal skills:
Curious, results‑driven, confident, and committed to professional growth; thrives on playing hard and working hard through consistent challenges and initial ambiguity.
Can work independently, prioritize time, and be quick on their feet; an active partner in formulating business strategies and experience design recommendations.
Good interpersonal skills, with the ability to listen, build rapport with research participants, designers, and cross‑disciplinary project teams.
Strong written and oral communication skills, and the ability to communicate design direction and best practices in a clear, compelling way.
Team‑oriented, builds strong relationships at every level of the organization and is a dynamic motivator; works well in cross‑functional teams, including designers, business consulting teams, and project managers.
How you’ll grow:
Cross‑functional skills development & custom learning pathways.
Milestone training programs aligned to career progression opportunities.
Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions.
Hybrid working model: ZS is committed to a flexible and connected way of working. ZSers are onsite at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.
Perks & Benefits: ZS offers a comprehensive total rewards package including health and well‑being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empower you to thrive as an individual and global team member.
Travel: Travel is a requirement at ZS for client‑facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Application instructions: If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal‑opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application, candidates must possess or be able to obtain work authorization for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find out more at www.zs.com
Inclusion & belonging: At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
#J-18808-Ljbffr