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Varney Agency

Risk Management/Claims Manager

Varney Agency, Scarborough, Maine, us, 04074

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Risk Management/Claims Manager Varney Agency

Varney Agency Inc. is a leading provider of property and casualty insurance. We are committed to delivering exceptional service and innovative solutions to our clients. We are currently seeking a skilled and experienced Claims Manager to join our dynamic team. Responsibilities Oversee and manage the claims process to ensure efficient and effective resolution of claims, working closely with clients, adjusters, and stakeholders to facilitate the claims process and provide exceptional customer service.

Client Claims Advocacy and Oversight

Stay current on legal, regulatory, and market developments that impact claims and risk management operations and ensure timely resolution of claims across all lines (property, casualty, auto, workers comp, professional liability, etc.). Liaise with carriers, adjusters, and legal counsel to ensure claim handling aligns with client interests.

Risk Assessment and Advisory Services

Conduct risk assessments and loss analyses for client accounts to identify exposures and recommend risk control or coverage solutions. Partner with producers and account managers to develop tailored risk management strategies for key clients.

Insurance Program and Carrier Coordination

Collaborate with insurance carriers on policy terms, claims handling procedures, and renewal negotiations. Provide input to account teams to improve coverage language or limits based on claim outcomes and emerging risks.

Data Analytics and Reporting

Maintain claims databases, analyze loss trends, and prepare stewardship reports and dashboards for clients and leadership. Use data insights to drive renewal strategies and demonstrate the value of proactive risk management.

Process Improvement and Training

Develop internal best practices, workflows, and staff training to enhance claim handling efficiency and client communication. Stay current on legal, regulatory, and market developments that impact claims and risk management operations.

Qualifications

Ability to travel occasionally for large claims and occasional loss control meetings. Credentials preferred but not required: CIC, AIC, CRM. Prior Loss Control or Claims Experience required: 7+ years.

Claims and Coverage Expertise

Deep understanding of commercial insurance lines, policy language, and claims processes; ability to interpret coverage and advocate effectively for clients.

Client Relationship Management

Exceptional interpersonal and communication skills to build trust and maintain long-term relationships with clients, carriers, and internal teams.

Analytical and Strategic Thinking

Skilled in analyzing claims data and loss trends to identify patterns, forecast risks, and develop actionable recommendations.

Negotiation and Advocacy

Strong negotiation skills to achieve favorable claim outcomes and influence carrier decisions on behalf of clients.

Organizational and Leadership Abilities

Excellent time management, prioritization, and team leadership skills to manage multiple client accounts, deadlines, and stakeholders simultaneously.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Finance and Sales

Industry

Insurance

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