Sonesta International Hotels
Senior Account Director of Group Sales
Sonesta International Hotels, Houston, Texas, United States
Senior Account Director of Group Sales – The Royal Sonesta Kaua‘i Resort
Sonesta International Hotels – Join us in driving group revenue performance at one of the most iconic oceanfront resorts in Hawai‘i.
Job Description Summary The Senior Account Director of Group Sales leads strategic account management, new business development, and shoulder‑season optimization to exceed annual revenue goals.
Ideal candidate: 5–8 years of sales experience, preferably in a resort or upscale environment.
Principal Duties and Responsibilities
Sell guest rooms and meeting space within assigned accounts and segments to groups at The Royal Sonesta Kaua’i.
Explore new sources of business by developing new contacts.
Continue to develop relationships with current supporters through innovative and effective strategies.
Seek and contact new potential clients through:
Direct enquiry
Sales leads – domestic and overseas
Sales Blitz
Be responsible for room night and revenue production from allocated segments
Entertain executives and secretaries of potential corporate and travel companies and in‑house guests to ensure future business to the hotel
Monitor monthly production and create business plans to achieve the monthly targets
Consistently quote rates to help achieve the hotel’s occupancy, average rate, and RevPAR goals
Monitor competitors’ performance where it relates to their particular market segment
Maintain and update the hotel’s CRM system in accordance to Sonesta guideline
Attend daily sales briefings, weekly revenue meetings, and monthly sales meetings
Organize and participate in familiarization visits, sales blitzes, entertain and conduct other business‑generating activities as required.
Conduct on‑site inspections for existing or prospective travel influencers, decision makers and end users.
Be aware of current market trends and supply competitor activity information to the sales leadership.
Participate in sales trips and, when required, complete all sales reports in accordance with Sonesta guidelines.
Participate in any projects as and when assigned by the department head.
Perform any other reasonable duties as required by the department head.
Service to Guests and Colleagues
Deliver Passionate & Engaging Service to our Guests
Recognize individual guests and anticipate their unique needs to exceed expectations.
Consistently deliver the GUEST model:
Greet or welcome everyone warmly with a smile.
Use eye and ear contact and the guest’s name.
Establish/anticipate needs.
Solve and own all requests/complaints.
Thank everyone.
Build Solid Relationship with your Colleagues
Treat colleagues with respect and dignity.
Other duties and responsibilities may be assigned; the employee may be expected to work in other areas of the hotel when needed to assist operations.
Qualifications and Skills
Previous experience with hotel sales required; group sales experience of 3–5 years preferred.
College degree preferred.
Proficiency in Outlook; basic knowledge of Word, Excel, Teams, and PowerPoint.
Knowledge of Cvent, Ideas (group evaluator), ZoomInfo is a plus.
Must speak fluent English.
Frequently standing up or moving within and outside the facility.
Carrying or lifting items up to 25 lbs.
Communicating with customers, employees, and third parties.
Handling objects, products and computer equipment.
Pay Range $120K–$130K. Base pay may vary based on job‑related knowledge, skills, and experience.
Benefits
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Equal Opportunity Employer Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
How to Apply Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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Job Description Summary The Senior Account Director of Group Sales leads strategic account management, new business development, and shoulder‑season optimization to exceed annual revenue goals.
Ideal candidate: 5–8 years of sales experience, preferably in a resort or upscale environment.
Principal Duties and Responsibilities
Sell guest rooms and meeting space within assigned accounts and segments to groups at The Royal Sonesta Kaua’i.
Explore new sources of business by developing new contacts.
Continue to develop relationships with current supporters through innovative and effective strategies.
Seek and contact new potential clients through:
Direct enquiry
Sales leads – domestic and overseas
Sales Blitz
Be responsible for room night and revenue production from allocated segments
Entertain executives and secretaries of potential corporate and travel companies and in‑house guests to ensure future business to the hotel
Monitor monthly production and create business plans to achieve the monthly targets
Consistently quote rates to help achieve the hotel’s occupancy, average rate, and RevPAR goals
Monitor competitors’ performance where it relates to their particular market segment
Maintain and update the hotel’s CRM system in accordance to Sonesta guideline
Attend daily sales briefings, weekly revenue meetings, and monthly sales meetings
Organize and participate in familiarization visits, sales blitzes, entertain and conduct other business‑generating activities as required.
Conduct on‑site inspections for existing or prospective travel influencers, decision makers and end users.
Be aware of current market trends and supply competitor activity information to the sales leadership.
Participate in sales trips and, when required, complete all sales reports in accordance with Sonesta guidelines.
Participate in any projects as and when assigned by the department head.
Perform any other reasonable duties as required by the department head.
Service to Guests and Colleagues
Deliver Passionate & Engaging Service to our Guests
Recognize individual guests and anticipate their unique needs to exceed expectations.
Consistently deliver the GUEST model:
Greet or welcome everyone warmly with a smile.
Use eye and ear contact and the guest’s name.
Establish/anticipate needs.
Solve and own all requests/complaints.
Thank everyone.
Build Solid Relationship with your Colleagues
Treat colleagues with respect and dignity.
Other duties and responsibilities may be assigned; the employee may be expected to work in other areas of the hotel when needed to assist operations.
Qualifications and Skills
Previous experience with hotel sales required; group sales experience of 3–5 years preferred.
College degree preferred.
Proficiency in Outlook; basic knowledge of Word, Excel, Teams, and PowerPoint.
Knowledge of Cvent, Ideas (group evaluator), ZoomInfo is a plus.
Must speak fluent English.
Frequently standing up or moving within and outside the facility.
Carrying or lifting items up to 25 lbs.
Communicating with customers, employees, and third parties.
Handling objects, products and computer equipment.
Pay Range $120K–$130K. Base pay may vary based on job‑related knowledge, skills, and experience.
Benefits
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Equal Opportunity Employer Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
How to Apply Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
#J-18808-Ljbffr