EXPRESS
About PHOENIX
P HOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
Store Name West Covina
Responsibilities Express is seeking an Assistant Manager to join our team. The Assistant Manager assists the Store Manager in supervising store operations, recruiting, training, sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.
Assists in developing, inspiring, and retaining top talent
Maintain a positive work environment, encouraging an exceptionally high level of store morale and a "one team" mentality
Coach, teach and train Sales Associates for effective job performance
Partner with the Store Manager to identify high performing Sales Associates to assist in their growth
May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager
Support the Store Manager's analysis of the business and help execute clear action plans that optimize results and ensure effective execution of all operational activities
Assist in overseeing all aspects of daily store operations
Execute action plans to optimize results
Ensure sales floor coverage in order to meet customer expectations
Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store
Maintain adherence to Company Policies and ensure the safety of associates and customers
Manage the execution of the store strategy to achieve performance goals
Lead a consistent execution of merchandising strategies, operations, loyalty programs and other company initiatives
Support a store environment focused on consistently delivering a great in-store experience
Lead by example in creating a culture of proactive customer engagement to exceed our customer's expectations
Greet and assist all customers in a friendly manner, sharing information on product, promotions, and loyalty programs
Resolve any customer complaints, determine the source of issues and take initiative to identify and resolve them
Act as the customer experience leader; accountable for results of the customer experience and create action plans to improve performance
Creates a positive in-store experience through visual standards
Other essential functions may occur as directed by your supervisor
Required Experience & Qualifications
Education: High School or Equivalent
Years of Experience: 1-3 of relevant job experience
Proficient in use of technology (iPad, registers)
Demonstrates strong customer service skills
Meets defined availability criteria, including nights, weekends and non‑business hours
Meets physical requirements
Critical Skills & Attributes
Previous retail experience preferred
Proven ability to drive sales results
Strong communication skills
Minimum of two years relevant experience
Prior sales management experience
Benefits and Compensation
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
For part‑time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Additionally, part‑time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide. Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
Pay Range $24.00 - $34.40 per hour
Closing If you would like to know more about the California Consumer Privacy Act click here.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say "Associate Relations" or send an e‑mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.
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P HOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
Store Name West Covina
Responsibilities Express is seeking an Assistant Manager to join our team. The Assistant Manager assists the Store Manager in supervising store operations, recruiting, training, sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.
Assists in developing, inspiring, and retaining top talent
Maintain a positive work environment, encouraging an exceptionally high level of store morale and a "one team" mentality
Coach, teach and train Sales Associates for effective job performance
Partner with the Store Manager to identify high performing Sales Associates to assist in their growth
May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager
Support the Store Manager's analysis of the business and help execute clear action plans that optimize results and ensure effective execution of all operational activities
Assist in overseeing all aspects of daily store operations
Execute action plans to optimize results
Ensure sales floor coverage in order to meet customer expectations
Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store
Maintain adherence to Company Policies and ensure the safety of associates and customers
Manage the execution of the store strategy to achieve performance goals
Lead a consistent execution of merchandising strategies, operations, loyalty programs and other company initiatives
Support a store environment focused on consistently delivering a great in-store experience
Lead by example in creating a culture of proactive customer engagement to exceed our customer's expectations
Greet and assist all customers in a friendly manner, sharing information on product, promotions, and loyalty programs
Resolve any customer complaints, determine the source of issues and take initiative to identify and resolve them
Act as the customer experience leader; accountable for results of the customer experience and create action plans to improve performance
Creates a positive in-store experience through visual standards
Other essential functions may occur as directed by your supervisor
Required Experience & Qualifications
Education: High School or Equivalent
Years of Experience: 1-3 of relevant job experience
Proficient in use of technology (iPad, registers)
Demonstrates strong customer service skills
Meets defined availability criteria, including nights, weekends and non‑business hours
Meets physical requirements
Critical Skills & Attributes
Previous retail experience preferred
Proven ability to drive sales results
Strong communication skills
Minimum of two years relevant experience
Prior sales management experience
Benefits and Compensation
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
For part‑time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Additionally, part‑time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide. Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
Pay Range $24.00 - $34.40 per hour
Closing If you would like to know more about the California Consumer Privacy Act click here.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say "Associate Relations" or send an e‑mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.
#J-18808-Ljbffr