John Hancock
Position
Client Service Manager
at John Hancock (part of Manulife Financial Corporation)
Responsibilities
Deliver high-level client service through reactive and proactive communication.
Respond within service standards to all incoming inquiries from clients and advisors.
Complete plan-level administrative functions.
Provide professional, high-quality service to internal and external customers.
Provide operations support, including resolving escalated customer complaints.
Effectively utilize leadership skills to support and contribute to team goals.
Leverage multiple administration systems to address inquiries.
Set and meet client expectations for complex issue resolution and follow-up within an established timeframe.
Qualifications
2–4 years of retirement product experience.
Excellent verbal communication and effective listening skills.
Ability to build positive relationships between customer and company.
Strong attention to detail.
Demonstrated commitment to continuous improvement and challenge of the status quo.
Excellent organizational and multi-tasking skills.
In‑depth knowledge of the business area, processes, and services.
401(k) retirement product experience.
Experience with Omni.
ERISA/Plan design knowledge.
Benefits & Growth Opportunities We’ll empower you to learn and grow the career you want, recognize and support you in a flexible environment where well‑being and inclusion matter, and enable you to shape the future as part of our global team.
Manulife/John Hancock offers a comprehensive benefits package including health, dental, mental health, vision, disability, life & AD&D, adoption/surrogacy, wellness, and employee/family assistance plans. Retirement savings plans and financial counseling resources are also available. Paid time off includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time per year.
Location Boston, Massachusetts
Working Arrangement Hybrid
Salary Range $60,375.00 USD – $100,625.00 USD
Job Details
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Business Development and Sales
Industry: Insurance
Equal Opportunity Employer Manulife is an Equal Opportunity Employer. We embrace diversity and are committed to fair recruitment, retention, advancement and compensation. We administer all practices without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
Accommodation Contact All information shared during the accommodation request process will be stored and used in a manner consistent with applicable laws. Contact recruitment@manulife.com for a reasonable accommodation during the application process.
Know Your Rights
Family & Medical Leave
Employee Polygraph Protection
Right to Work
E‑Verify
Referral Note Referrals increase your chances of interviewing at John Hancock by 2×.
#J-18808-Ljbffr
at John Hancock (part of Manulife Financial Corporation)
Responsibilities
Deliver high-level client service through reactive and proactive communication.
Respond within service standards to all incoming inquiries from clients and advisors.
Complete plan-level administrative functions.
Provide professional, high-quality service to internal and external customers.
Provide operations support, including resolving escalated customer complaints.
Effectively utilize leadership skills to support and contribute to team goals.
Leverage multiple administration systems to address inquiries.
Set and meet client expectations for complex issue resolution and follow-up within an established timeframe.
Qualifications
2–4 years of retirement product experience.
Excellent verbal communication and effective listening skills.
Ability to build positive relationships between customer and company.
Strong attention to detail.
Demonstrated commitment to continuous improvement and challenge of the status quo.
Excellent organizational and multi-tasking skills.
In‑depth knowledge of the business area, processes, and services.
401(k) retirement product experience.
Experience with Omni.
ERISA/Plan design knowledge.
Benefits & Growth Opportunities We’ll empower you to learn and grow the career you want, recognize and support you in a flexible environment where well‑being and inclusion matter, and enable you to shape the future as part of our global team.
Manulife/John Hancock offers a comprehensive benefits package including health, dental, mental health, vision, disability, life & AD&D, adoption/surrogacy, wellness, and employee/family assistance plans. Retirement savings plans and financial counseling resources are also available. Paid time off includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time per year.
Location Boston, Massachusetts
Working Arrangement Hybrid
Salary Range $60,375.00 USD – $100,625.00 USD
Job Details
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Business Development and Sales
Industry: Insurance
Equal Opportunity Employer Manulife is an Equal Opportunity Employer. We embrace diversity and are committed to fair recruitment, retention, advancement and compensation. We administer all practices without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
Accommodation Contact All information shared during the accommodation request process will be stored and used in a manner consistent with applicable laws. Contact recruitment@manulife.com for a reasonable accommodation during the application process.
Know Your Rights
Family & Medical Leave
Employee Polygraph Protection
Right to Work
E‑Verify
Referral Note Referrals increase your chances of interviewing at John Hancock by 2×.
#J-18808-Ljbffr