JWCH Institute
Position Purpose:
Under the supervision of the Client Aide Supervisor or Assistant Program Director, the Client Aide plays a key role in supporting participants at the Crocker Care Campus, a low-barrier, harm reduction-focused drop-in space for people who use drugs and those experiencing homelessness. This role provides direct assistance with activities of daily living, including navigating the site, accessing meals, hygiene, dressing, and general wellness support. Working in collaboration with an interdisciplinary care team, the Client Aide fosters a compassionate, nonjudgmental environment that prioritizes participant dignity, autonomy, and community engagement.
About the Crocker Care Campus & Harm Reduction Model:
The Crocker Care Campus is a patient-centered space designed as a welcoming drop-in site for people who use drugs and those experiencing homelessness. It provides a safe, accessible environment focused on hospitality, community, and comprehensive care. Unlike traditional clinics, Crocker operates with flexibility, prioritizing low-barrier engagement and participant autonomy over rigid structures.
Principal Responsibilities: Build trust and rapport with participants through respectful, patient-centered interactions. Provide support with mobility and navigation within the site, assisting participants in accessing meals, rest areas, showers, laundry, and transportation for off-site appointments. Assist with personal care tasks, such as dressing, hygiene, and grooming, in alignment with participants' needs and preferences. Offer meal assistance when needed, ensuring participants have access to food in a dignified manner. Observe and document participants' physical and emotional well-being, noting any changes and communicating concerns to the care team. Promote participant safety and comfort, ensuring communal spaces are clean and accessible. Engage with participants without judgment, respecting their autonomy and lived experiences. Utilize harm reduction principles to support participants in making informed decisions about their health and well-being. Respond to participant needs with de-escalation techniques and nonviolent crisis intervention strategies. Maintain a safe, welcoming, and low-barrier environment where participants feel respected and supported. Accurately document participant interactions, observations, and changes in condition in compliance with program policies. Follow confidentiality protocols, ensuring participant information is shared only with authorized personnel. Adhere to program policies and procedures, including attendance, safety, and emergency response protocols. Report potential safety risks, concerns, or critical incidents to the supervisor promptly. Engage in ongoing training on harm reduction, trauma-informed care, de-escalation, and program operations. Assist in maintaining an inclusive, respectful, and collaborative team culture. Perform other duties as assigned. Requirements:
High school diploma or equivalent required (may be substituted for experience) Experience working with people experiencing homelessness, substance use, or mental health conditions preferred. Strong interpersonal and communication skills, with the ability to engage with participants in a patient-centered and trauma-informed manner. Ability to work in a fast-paced, dynamic environment, handling situations with empathy, patience, and professionalism. Bilingual (English/Spanish) preferred. Basic proficiency with documentation and computer use (email, electronic records, Microsoft Word). Flexibility to work varied shifts, including nights, weekends, and holidays. Preferred Experience & Skills:
Experience working with people experiencing homelessness or in harm reduction settings. Familiarity with mental health crisis intervention and de-escalation techniques. Ability to adapt to a fast-changing environment and provide care with flexibility and creativity.
*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: Medical, Dental, Vision Monthly employer-sponsored allowance for assistance with health premiums. Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. Paid time off (vacation, sick leave) and 13 paid holidays. 401(k) Safe Harbor Profit Sharing plan. Mileage reimbursement. Short- and long-term disability plans (LTD/STD). Life insurance policy & AD&D, and more!
Become part of a team where your work matters. Apply today and help us change lives, one patient/client at a time.
JWCH Institute, Inc + Wesley Health Centers
is an Equal Opportunity and Fair Chance Employer.
Under the supervision of the Client Aide Supervisor or Assistant Program Director, the Client Aide plays a key role in supporting participants at the Crocker Care Campus, a low-barrier, harm reduction-focused drop-in space for people who use drugs and those experiencing homelessness. This role provides direct assistance with activities of daily living, including navigating the site, accessing meals, hygiene, dressing, and general wellness support. Working in collaboration with an interdisciplinary care team, the Client Aide fosters a compassionate, nonjudgmental environment that prioritizes participant dignity, autonomy, and community engagement.
About the Crocker Care Campus & Harm Reduction Model:
The Crocker Care Campus is a patient-centered space designed as a welcoming drop-in site for people who use drugs and those experiencing homelessness. It provides a safe, accessible environment focused on hospitality, community, and comprehensive care. Unlike traditional clinics, Crocker operates with flexibility, prioritizing low-barrier engagement and participant autonomy over rigid structures.
Principal Responsibilities: Build trust and rapport with participants through respectful, patient-centered interactions. Provide support with mobility and navigation within the site, assisting participants in accessing meals, rest areas, showers, laundry, and transportation for off-site appointments. Assist with personal care tasks, such as dressing, hygiene, and grooming, in alignment with participants' needs and preferences. Offer meal assistance when needed, ensuring participants have access to food in a dignified manner. Observe and document participants' physical and emotional well-being, noting any changes and communicating concerns to the care team. Promote participant safety and comfort, ensuring communal spaces are clean and accessible. Engage with participants without judgment, respecting their autonomy and lived experiences. Utilize harm reduction principles to support participants in making informed decisions about their health and well-being. Respond to participant needs with de-escalation techniques and nonviolent crisis intervention strategies. Maintain a safe, welcoming, and low-barrier environment where participants feel respected and supported. Accurately document participant interactions, observations, and changes in condition in compliance with program policies. Follow confidentiality protocols, ensuring participant information is shared only with authorized personnel. Adhere to program policies and procedures, including attendance, safety, and emergency response protocols. Report potential safety risks, concerns, or critical incidents to the supervisor promptly. Engage in ongoing training on harm reduction, trauma-informed care, de-escalation, and program operations. Assist in maintaining an inclusive, respectful, and collaborative team culture. Perform other duties as assigned. Requirements:
High school diploma or equivalent required (may be substituted for experience) Experience working with people experiencing homelessness, substance use, or mental health conditions preferred. Strong interpersonal and communication skills, with the ability to engage with participants in a patient-centered and trauma-informed manner. Ability to work in a fast-paced, dynamic environment, handling situations with empathy, patience, and professionalism. Bilingual (English/Spanish) preferred. Basic proficiency with documentation and computer use (email, electronic records, Microsoft Word). Flexibility to work varied shifts, including nights, weekends, and holidays. Preferred Experience & Skills:
Experience working with people experiencing homelessness or in harm reduction settings. Familiarity with mental health crisis intervention and de-escalation techniques. Ability to adapt to a fast-changing environment and provide care with flexibility and creativity.
*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: Medical, Dental, Vision Monthly employer-sponsored allowance for assistance with health premiums. Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. Paid time off (vacation, sick leave) and 13 paid holidays. 401(k) Safe Harbor Profit Sharing plan. Mileage reimbursement. Short- and long-term disability plans (LTD/STD). Life insurance policy & AD&D, and more!
Become part of a team where your work matters. Apply today and help us change lives, one patient/client at a time.
JWCH Institute, Inc + Wesley Health Centers
is an Equal Opportunity and Fair Chance Employer.