Federal Service Desk Program Lead (24/7)

A consulting firm is seeking an experienced Program Manager to lead a large-scale Service Desk contract supporting a DHS agency. The role involves overseeing program delivery, staffing, and compliance with performance standards. The ideal candidate has over 5 years managing a 24x7 IT Service Desk with 50+ staff and strong knowledge of ITIL/HDI standards. This position offers some remote flexibility based in Ashburn, VA. #J-18808-Ljbffr