Cardless
This range is provided by Cardless. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $130,000.00/yr - $170,000.00/yr
At Cardless, we’re building a credit card and loyalty platform that consumer businesses use to engage their customers. We’ve launched 14 credit cards, including for Alibaba and Qatar Airways. We help businesses bring imaginative card programs to life, and have pioneered technology to embed credit card features natively into their products.
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.
We value curiosity, humility, and intensity — we move fast and take ownership. This is a place where a motivated, resourceful individual can have an enormous impact on our trajectory. We're headquartered in San Francisco, and have raised about $90M in equity funding from top venture capital firms and angels.
———
The Job
We're looking for a Program Manager to work alongside our Head of Customer Support and transform how we serve our customers. This isn't your typical CS role where you manage vendors and follow scripts.
We believe
great customer service means doing things that don't scale
— we
run customer service like a hospitality business , not a typical fintech. You'll work with engineering, product, and operations to create tools that empower our agents to deliver exceptional service without constant escalations.
Every escalated ticket that lands on your desk should make you ask "why haven't I built a process to prevent this yet?" If you're content managing existing processes, this isn't the job for you.
What you'll do
Build World-Class Customer Operations
When a customer issue takes 5 back-and-forth emails to resolve — you'll work with engineering to create the tool that solves it in one If agents are escalating the same question 20 times a day — you'll partner with the relevant team (fraud, risk, product) to build the playbook You'll dive into any part of the business to understand root causes and build solutions Every process you build will reflect our hospitality mindset
Live Our Hospitality Mindset
Treat every customer like they're checking into a five-star hotel, not calling a bank Build a culture where "that's not our policy" is banned from agent vocabulary Create moments of delight that turn angry customers into advocates
Support Contact Center Excellence
Manage contact center relationships while pushing them to deliver better Handle escalated cases personally while building systems to eliminate future escalations Support disputes, chargebacks, and collections operations
Be a Teacher and Builder
Design training programs that turn good agents into fantastic ones Create content and tools that help agents deliver personalized service at scale Build feedback loops that turn agent insights into product improvements
Important Traits
You believe customer service is a competitive advantage, not a cost center. You figure out how to deliver five-star experiences efficiently — building systems that let agents delight customers without sacrificing speed Attention to detail. In financial services, small mistakes have big consequences. You catch errors others miss and build processes that prevent them from happening again Effective in high-stakes rooms. You can advocate for customers while understanding business constraints. You push for what's right without being pushed around Interdisciplinary curiosity. You want to understand how payments work, why regulations exist, and what engineering constraints we face. You learn enough about every department to be dangerous
Requirements
5+ years in customer service within financial services Proven track record of building CS operations, not just managing them Experience managing contact center relationships and pushing vendors beyond their comfort zone Deep understanding of disputes, chargebacks, and collections Proven ability to work cross-functionally — you don't wait for other teams to solve problems, you go learn their domain and help build the solution Track record of partnering with engineering teams to build internal tools Exceptional ability to create training content and develop talent Experience with Zendesk or similar platforms
Benefits
We're headquartered in San Francisco, CA, with a beautiful office in the Mission District. We're proud to offer our team excellent benefits:
Meaningful Start-up equity
100% health, vision & dental primary coverage
75% health, vision & dental dependent coverage
Catered lunches
$250/month Commuter benefit
Parental leave
Team building events & happy hours
Flexible PTO with a minimum of 15 days off per year
Apple equipment
401k plan
———
Cardless employees are required to be fully vaccinated and boosted against COVID-19, and to provide proof of vaccination prior to their first day. Cardless is an equal opportunity employer, and we value a diverse and inclusive workplace. We do not discriminate on the basis of race, national origin, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other applicable legally protected characteristics.
This role has an annual starting salary range of $130,000 - $170,000 + equity + benefits (see below). Actual compensation is influenced by a wide array of factors, including but not limited to skills, experience, and specific work location.Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionProject Management and Information Technology IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Cardless by 2x Get notified about new Program Manager jobs in
San Francisco, CA . Program Manager, Product Roadmap Planning & Program Management San Francisco, CA $142,000 - $202,000 3 weeks ago Oakland, CA $198,097.48 - $229,559 1 week ago Workplace Program Manager, Onsites & Events San Francisco, CA $132,000.00 - $198,000.00 2 days ago San Francisco, CA $129,000.00 - $185,000.00 2 weeks ago Go-To-Channel Planning, Strategic Initiatives Program Manager San Francisco, CA $113,985.00 - $134,100.00 1 month ago Program Manager, Global Partner Programs and Investments San Francisco, CA $126,000.00 - $178,000.00 18 hours ago News Program Manager, Global Partnerships San Francisco, CA $101,000.00 - $152,000.00 2 weeks ago Foster City, CA $137,000.00 - $188,000.00 1 day ago Copy of Sr Program Manager - Scaled Success, Field Strategy San Francisco, CA $112,000.00 - $182,000.00 2 weeks ago South San Francisco, CA $190,000.00 - $260,000.00 2 weeks ago Program Manager, Global Partner Programs and Investments Burlingame, CA $126,000.00 - $178,000.00 18 hours ago Senior Director, Technical Program Management San Bruno, CA $91,000 - $169,000 3 days ago Sr. Program Manager, Safety Core Initiatives San Francisco, CA $80,000 - $100,000 1 month ago San Francisco, CA $157,000 - $205,000 6 days ago Staff Technical Program Manager - Product Development/Slack First Programs San Francisco, CA $185,500 - $293,900 4 days ago San Francisco, CA $140,000 - $175,000 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.
We value curiosity, humility, and intensity — we move fast and take ownership. This is a place where a motivated, resourceful individual can have an enormous impact on our trajectory. We're headquartered in San Francisco, and have raised about $90M in equity funding from top venture capital firms and angels.
———
The Job
We're looking for a Program Manager to work alongside our Head of Customer Support and transform how we serve our customers. This isn't your typical CS role where you manage vendors and follow scripts.
We believe
great customer service means doing things that don't scale
— we
run customer service like a hospitality business , not a typical fintech. You'll work with engineering, product, and operations to create tools that empower our agents to deliver exceptional service without constant escalations.
Every escalated ticket that lands on your desk should make you ask "why haven't I built a process to prevent this yet?" If you're content managing existing processes, this isn't the job for you.
What you'll do
Build World-Class Customer Operations
When a customer issue takes 5 back-and-forth emails to resolve — you'll work with engineering to create the tool that solves it in one If agents are escalating the same question 20 times a day — you'll partner with the relevant team (fraud, risk, product) to build the playbook You'll dive into any part of the business to understand root causes and build solutions Every process you build will reflect our hospitality mindset
Live Our Hospitality Mindset
Treat every customer like they're checking into a five-star hotel, not calling a bank Build a culture where "that's not our policy" is banned from agent vocabulary Create moments of delight that turn angry customers into advocates
Support Contact Center Excellence
Manage contact center relationships while pushing them to deliver better Handle escalated cases personally while building systems to eliminate future escalations Support disputes, chargebacks, and collections operations
Be a Teacher and Builder
Design training programs that turn good agents into fantastic ones Create content and tools that help agents deliver personalized service at scale Build feedback loops that turn agent insights into product improvements
Important Traits
You believe customer service is a competitive advantage, not a cost center. You figure out how to deliver five-star experiences efficiently — building systems that let agents delight customers without sacrificing speed Attention to detail. In financial services, small mistakes have big consequences. You catch errors others miss and build processes that prevent them from happening again Effective in high-stakes rooms. You can advocate for customers while understanding business constraints. You push for what's right without being pushed around Interdisciplinary curiosity. You want to understand how payments work, why regulations exist, and what engineering constraints we face. You learn enough about every department to be dangerous
Requirements
5+ years in customer service within financial services Proven track record of building CS operations, not just managing them Experience managing contact center relationships and pushing vendors beyond their comfort zone Deep understanding of disputes, chargebacks, and collections Proven ability to work cross-functionally — you don't wait for other teams to solve problems, you go learn their domain and help build the solution Track record of partnering with engineering teams to build internal tools Exceptional ability to create training content and develop talent Experience with Zendesk or similar platforms
Benefits
We're headquartered in San Francisco, CA, with a beautiful office in the Mission District. We're proud to offer our team excellent benefits:
Meaningful Start-up equity
100% health, vision & dental primary coverage
75% health, vision & dental dependent coverage
Catered lunches
$250/month Commuter benefit
Parental leave
Team building events & happy hours
Flexible PTO with a minimum of 15 days off per year
Apple equipment
401k plan
———
Cardless employees are required to be fully vaccinated and boosted against COVID-19, and to provide proof of vaccination prior to their first day. Cardless is an equal opportunity employer, and we value a diverse and inclusive workplace. We do not discriminate on the basis of race, national origin, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other applicable legally protected characteristics.
This role has an annual starting salary range of $130,000 - $170,000 + equity + benefits (see below). Actual compensation is influenced by a wide array of factors, including but not limited to skills, experience, and specific work location.Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionProject Management and Information Technology IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Cardless by 2x Get notified about new Program Manager jobs in
San Francisco, CA . Program Manager, Product Roadmap Planning & Program Management San Francisco, CA $142,000 - $202,000 3 weeks ago Oakland, CA $198,097.48 - $229,559 1 week ago Workplace Program Manager, Onsites & Events San Francisco, CA $132,000.00 - $198,000.00 2 days ago San Francisco, CA $129,000.00 - $185,000.00 2 weeks ago Go-To-Channel Planning, Strategic Initiatives Program Manager San Francisco, CA $113,985.00 - $134,100.00 1 month ago Program Manager, Global Partner Programs and Investments San Francisco, CA $126,000.00 - $178,000.00 18 hours ago News Program Manager, Global Partnerships San Francisco, CA $101,000.00 - $152,000.00 2 weeks ago Foster City, CA $137,000.00 - $188,000.00 1 day ago Copy of Sr Program Manager - Scaled Success, Field Strategy San Francisco, CA $112,000.00 - $182,000.00 2 weeks ago South San Francisco, CA $190,000.00 - $260,000.00 2 weeks ago Program Manager, Global Partner Programs and Investments Burlingame, CA $126,000.00 - $178,000.00 18 hours ago Senior Director, Technical Program Management San Bruno, CA $91,000 - $169,000 3 days ago Sr. Program Manager, Safety Core Initiatives San Francisco, CA $80,000 - $100,000 1 month ago San Francisco, CA $157,000 - $205,000 6 days ago Staff Technical Program Manager - Product Development/Slack First Programs San Francisco, CA $185,500 - $293,900 4 days ago San Francisco, CA $140,000 - $175,000 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr