Live Nation Entertainment
Operations Supervisor- Punch Line SF
Live Nation Entertainment, San Francisco, California, United States, 94199
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Operations Supervisor - Punch Line SF
role at
Live Nation Entertainment .
Before applying for this role, please read the following information about this opportunity found below. WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing, selling over 500 million tickets annually with more than 12,000 clients worldwide. Live Nation Concerts promotes over 40,000 shows and 100+ festivals annually across nearly 40 countries. These divisions enable Live Nation Media & Sponsorship to connect over 1,000 brands with the 98 million fans attending Live Nation events each year. For more information, visit www.livenationentertainment.com. Job Summary:
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans experience live music. We foster a fun and upbeat work culture with benefits like free concert tickets, dog-friendly offices, and progressive perks such as student loan reimbursement and fertility support. We are a Great Place to Work and one of People Magazine’s “50 Companies that Care”. We encourage everyone to belong and thrive in our community, supporting your career and personal goals. WHO ARE YOU?
Passionate, motivated, driven, entrepreneurial, resourceful, innovative, forward-thinking, and committed. If this describes you, please read on! What This Role Will Do Work directly with the Ops Manager and Security Supervisor on day-of-show duties. Respond to guest inquiries and concerns regarding shows, artist meet and greets, amenities, VIP programs, and seat upgrades. Address guest concerns about security and customer service, ensuring standards are met. Perform opening, running, and closing duties per Live Nation policies. Inform guests about venue amenities and make recommendations. Maintain atmosphere control by circulating and reporting issues. Suggest venue products and services when applicable. Stay current with Standard Operating Procedures and communicate them effectively to staff. Create pre-shift sheets and relay management information. Handle lost and found items. Ensure responsible alcohol service following training and policies. Maintain security and sightlines across the venue. Lead pre-shift meetings and communicate guest or staff issues to management. Work with the M.O.D. to resolve guest issues, escalate when necessary. Complete incident reports and witness statements, assist with ejections and incident logs. Work at scheduled special events. What This Person Will Bring Required: Responsible Alcohol Awareness Training Certification or equivalent. Knowledge of high-volume nightclub operations, responsible alcohol service, and guest relations. Skills in guest and staff relations, prioritization, and effective communication. Ability to handle multiple tasks with a positive attitude. Ability to read guests and turn negative situations positive. Preferred: Experience in a live music environment. College diploma in a related field. Physical Demands/Working Environment: Fast-paced, loud, and stressful environment. Extended standing and working on your feet. Must be able to lift/move up to 40 lbs with proper techniques. EQUAL EMPLOYMENT OPPORTUNITY We are committed to diversity and inclusion, encouraging applications regardless of gender, race, sexual orientation, religion, age, disability, or caring responsibilities. We support equal opportunity and reasonable accommodations for applicants with disabilities or religious needs. HIRING PRACTICES Our policies aim to place the most qualified candidates efficiently, considering education, experience, location, and internal equity. Salary estimates are based on Colorado laws and may vary based on location and other factors. Seniority level
Mid-Senior level Employment type
Part-time Job function
Management and Manufacturing Industries
Entertainment Providers
#J-18808-Ljbffr
Operations Supervisor - Punch Line SF
role at
Live Nation Entertainment .
Before applying for this role, please read the following information about this opportunity found below. WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing, selling over 500 million tickets annually with more than 12,000 clients worldwide. Live Nation Concerts promotes over 40,000 shows and 100+ festivals annually across nearly 40 countries. These divisions enable Live Nation Media & Sponsorship to connect over 1,000 brands with the 98 million fans attending Live Nation events each year. For more information, visit www.livenationentertainment.com. Job Summary:
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans experience live music. We foster a fun and upbeat work culture with benefits like free concert tickets, dog-friendly offices, and progressive perks such as student loan reimbursement and fertility support. We are a Great Place to Work and one of People Magazine’s “50 Companies that Care”. We encourage everyone to belong and thrive in our community, supporting your career and personal goals. WHO ARE YOU?
Passionate, motivated, driven, entrepreneurial, resourceful, innovative, forward-thinking, and committed. If this describes you, please read on! What This Role Will Do Work directly with the Ops Manager and Security Supervisor on day-of-show duties. Respond to guest inquiries and concerns regarding shows, artist meet and greets, amenities, VIP programs, and seat upgrades. Address guest concerns about security and customer service, ensuring standards are met. Perform opening, running, and closing duties per Live Nation policies. Inform guests about venue amenities and make recommendations. Maintain atmosphere control by circulating and reporting issues. Suggest venue products and services when applicable. Stay current with Standard Operating Procedures and communicate them effectively to staff. Create pre-shift sheets and relay management information. Handle lost and found items. Ensure responsible alcohol service following training and policies. Maintain security and sightlines across the venue. Lead pre-shift meetings and communicate guest or staff issues to management. Work with the M.O.D. to resolve guest issues, escalate when necessary. Complete incident reports and witness statements, assist with ejections and incident logs. Work at scheduled special events. What This Person Will Bring Required: Responsible Alcohol Awareness Training Certification or equivalent. Knowledge of high-volume nightclub operations, responsible alcohol service, and guest relations. Skills in guest and staff relations, prioritization, and effective communication. Ability to handle multiple tasks with a positive attitude. Ability to read guests and turn negative situations positive. Preferred: Experience in a live music environment. College diploma in a related field. Physical Demands/Working Environment: Fast-paced, loud, and stressful environment. Extended standing and working on your feet. Must be able to lift/move up to 40 lbs with proper techniques. EQUAL EMPLOYMENT OPPORTUNITY We are committed to diversity and inclusion, encouraging applications regardless of gender, race, sexual orientation, religion, age, disability, or caring responsibilities. We support equal opportunity and reasonable accommodations for applicants with disabilities or religious needs. HIRING PRACTICES Our policies aim to place the most qualified candidates efficiently, considering education, experience, location, and internal equity. Salary estimates are based on Colorado laws and may vary based on location and other factors. Seniority level
Mid-Senior level Employment type
Part-time Job function
Management and Manufacturing Industries
Entertainment Providers
#J-18808-Ljbffr